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Description and Requirements
Job Description
Managing Director, Retail & Consumer Goods
Note: This role is not 100% remote. It is a hybrid role and employees must live in a commutable distance from our Atlanta office.
Your Impact
Customer expectations continue to evolve, and today's customers expect meaningful interactions wherever they shop or engage with a brand. Slalom partners with Fortune 500 leaders and emerging companies as they transform and thrive in this changing marketplace. As the leader of Slalom's Georgia-Alabama Market (Market)'s Retail and Consumer Goods industry, you will partner with our experts to work side by side with our clients to deliver seamless, scalable, customer-centric, omnichannel experiences that lead to measurable impacts across these enterprises. You will serve as an industry expert across our vertical, which covers consumer packaged goods (CPG), quick serve & fast casual dining (QSR), retail, travel, and hospitality clients.
This role is a visible leadership role within in the Market and Slalom and will have end-to-end P&L responsibility for executing strategy, driving growth, ensuring delivery excellence, and developing talent. This role will inherit a large, thriving Market practice; however, expectations are to grow the practice further, building deeper and stronger relationships with existing clients, and breaking into new clients across our geography.
We are looking for someone who has a proven track record of building and leading, not just managing growth. You will be an active voice in the future of the Market and its growth in the vertical.
What You'll Do
You will be a leader within the Market covering the States of Georgia and Alabama (Market), responsible for partnering with the Market leadership, Retail & Consumer Goods industry leads, and capability leads to create and own our overall go-to-market strategy, account management, client delivery, and business development activities, including proposal and RFX development. This role is expected to have significant experience in deal shaping with a focus on client outcomes, cultivating and nurturing key relationships within Slalom and executive level clients and partners, and passionate about attracting and growing industry-specific talent. You should be experienced in delivering solutions, sales cycles, and managing the operations of industry practices for Market clients. You will serve as the key liaison between our Slalom teams and our Retail & Consumer Goods clients to ensure the overall success of the industry team. This includes performing tasks related to the overseeing and execution of contract/compliance management, staffing/team member management, financial management, performance & quality management, team management, and client relationship management.
Responsibilities
The Slalom Managing Director is responsible for overseeing the establishment and execution of the multi-year growth strategy, along with successful planning, development, and execution of contracts - from pursuit, contract initiation, and through closeout, providing oversight and governance to Consumer projects through account leadership and establishment of best practices. A key focus for Slalom is the development of leaders from within, this will be an important attribute for the role.
Pipeline Development and Growth
Accountability for the vertical growth through sales and delivery, including establishing our point of view and strategic approach to grow our client footprint, accounts and offerings. Responsible for the profitability of certain Retail & Consumer Goods accounts, with growing revenue target expectations.
Proposal Development and Delivery
Crafting and coordinating strong outcome-focused proposals - including responses to RFIs/RFPs - across industry and capability teams at Slalom. Where applicable, partnering with alliance partners / technology companies and small businesses and specialty partners to deliver such proposals.
Client Relationship Management
Foster relationships with influential stakeholders to expand relationships across the portfolio, develop Slalom brand awareness and help identify new business opportunities. Additionally, you will acquire knowledge of the client landscape and organizations to better serve our clients in an advisory capacity.
Performance & Quality Management
Oversee quality assurance of project delivery on target accounts and build a healthy team dynamic and client relationships. You will be responsible for monitoring engagements from a cost, schedule, performance, and risk perspective. You will create and maintain reporting mechanisms and channels to effectively track and communicate the overall success of the portfolio.
Risk Mitigation and Management
Managing engagement risk on projects, and related RFP go/no-go decisions on which opportunities we should pursue.
Contract/Compliance Management
Enable compliance with all contract requirements by building a team that surfaces and understands the details of contracts and the tasks and deliverables that are required across the Retail & Consumer Goods portfolio.
Staffing Management
Grow our team to meet market needs and practice needs. You will help identify, staff, and oversee the team members needed to execute proposed solutions and meet contract requirements. This entails working with account/capability leads to understand the right capabilities and skillsets of each required team member and locating them internally at Slalom, or externally via recruiting/subcontracting channels.
Financial Management
Responsible for working with the industry leads to manage the portfolio's financials including budgets, forecasts, and invoicing. You will be responsible for maintaining the financial tools to track and communicate the financials. You will oversee the timely submission of client invoices to ensure prompt payment.
Team Management
You will be responsible for supporting engagement teams by removing blockers or obstacles and promoting team health. You will share feedback with managers and capability leads on each team member's performance so that their work/contributions on engagements are clearly understood.
Internal Teaming
You will work with the industry leads to build and manage internal relationships that help contribute to the team's success. You build and develop relationship/partnership with both Market and global teams, aligning on sales pursuits, resource capacity, and capabilities.
What You'll Bring
• 15+ years' progressive leadership experience of retail, CPG, travel and hospitality (or some combination thereof) expertise and team leadership experience in a combination of large consulting environment or IT services (with at least 5 years in a strategic leader type role)
• Preference for those with prior leadership of a regional, national, or large Retail & Consumer practice at a recognized firm or senior industry experience at a Retail & Consumer Goods company
• 10+ years' experience working with complex, modern technology and data projects
• Demonstrated P&L ownership and primary responsibility building a sustainable $50MM+ Retail & Consumer Goods-related book of business and a proven ability to achieve/exceed sales targets at a large account or across multiple accounts
• Significantly demonstrate interest and passion about industry initiatives and enabling capabilities like technology, organizational effectiveness, strategy, and business advisory services
• Deep relationships across the Retail & Consumer Goods ecosystem in the States of Georgia and Alabama (i.e., clients, hyperscalers, technology partners, etc.)
• Proven ability to lead and win complex, competitive procurements, including RFQs, RFPs, task orders, etc.
• Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business
• Strong customer service and interpersonal skills
• Experience building and managing high-performing management consulting and technical teams
• Excellent negotiation, conflict management, problem solving and decision-making skills.
• Strong process orientation coupled with an ability to work with virtual teams
• Experienced in building relationships with CXOs and senior business decision makers
• Creative and innovative; seen as a visionary in your approach
• Expert verbal and written communication skills, particularly around proposal development and oral presentations
• Expert business operation skills
• Ability to meet deadlines often with very tight timeframes
• Proven ability to use data to drive insights
About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.
What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That's why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range is $240,000- $350,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. Please note, this recipient is not able to support recruitment inquiries beyond this purpose.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.