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Service Delivery Manager Jobs in Michigan (NOW HIRING)

Entrega

Service Delivery Manager

Troy, MI · On-site

The Service Delivery Manager acts as the primary delivery partner to the client, ensuring delivery outcomes align with expectations while maintaining strong alignment with internal delivery teams.

SPX

Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Review service delivery metrics and leads initiatives to enhance efficiency and customer ...

Entrega

Service Delivery Integration Lead

Troy, MI · On-site

Cross-Functional Collaboration - Collaborate closely with Service Delivery Managers, Project/Program Managers, and delivery teams (application, platform, QA, release, and operational functions) to ...

Stem Xpert

Delivery Manager

Detroit, MI

... managing work plans, budgets, issues / risks, change controls and key deliverables 3. Clearly communicate status of the project to all levels of the organization Top Three Skills/Experience 1. ...

Recar

Order and Delivery Operation Manager

Troy, MI · On-site

As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...

Slate Auto

Order and Delivery Operation Manager

Troy, MI · On-site

As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...

Entrega

Manager of Project Delivery

Troy, MI · On-site

We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across ...

Domino's

Technical Delivery Manager

Ann Arbor, MI · On-site

The Technical Delivery Manager plays a pivotal role in driving high-impact initiatives across ... services), ensuring seamless execution of strategic priorities such as feature development ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Michigan

Service Delivery Manager information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do service delivery manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service delivery manager in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, CFOs, and certain specialized consultants can earn $3,000 or more per day, especially in large organizations or consulting firms. Additionally, some highly experienced service delivery managers in industries like IT or management consulting may reach this level through bonuses, profit sharing, or contract work, but such earnings are typically associated with senior leadership or niche expertise. These roles often require extensive experience, advanced certifications, and a strong professional network.

What is the highest paid delivery job?

For a Service Delivery Manager, the highest paid roles typically include senior or executive-level positions such as Director of Service Delivery or Vice President of Service Delivery, which can offer six-figure salaries. These roles often require extensive experience, leadership skills, and certifications like ITIL or PMP, and they oversee large teams and complex service operations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do delivery managers get paid?

Delivery managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Agile methodologies, which can influence salary levels.

Is a service delivery manager a good job?

A service delivery manager oversees the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong communication, problem-solving skills, and knowledge of service management frameworks like ITIL; it can offer good career growth and compensation opportunities depending on the industry and organization.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring that contractual obligations are met and customer satisfaction is maintained. They coordinate between technical teams and clients, manage service performance, and implement process improvements, often using tools like ITIL frameworks. Strong communication, leadership, and problem-solving skills are essential for success in this role.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Michigan? The most popular types of Service Delivery jobs in Michigan are:
What are popular job titles related to Service Delivery Manager jobs in Michigan? For Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Michigan look for? The top searched job categories for Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Delivery Manager jobs? Cities in Michigan with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Michigan as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $81,877 per year, or $39.4 per hour.
Service Delivery Manager

Service Delivery Manager

Entrega

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

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About Entrega
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.
Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.
Position SummaryEntrega is seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements. This role is responsible for ensuring that client commitments are delivered successfully and consistently across projects and services.
The Service Delivery Manager acts as the primary delivery partner to the client, ensuring delivery outcomes align with expectations while maintaining strong alignment with internal delivery teams.
This role is ideal for a professional who excels at managing delivery relationships, guiding delivery teams, and ensuring complex engagements remain on track.
ResponsibilitiesThis description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.
  • Client Delivery Leadership
    • Serve as the primary delivery contact for client stakeholders
    • Ensure delivery commitments are clearly understood and managed across engagements
    • Maintain strong communication with client stakeholders regarding delivery progress and expectations
    • Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
    • Build trusted relationships with client stakeholders through consistent delivery performance
  • Delivery Oversight & Engagement Leadership
    • Maintain visibility into delivery health across projects and engagements
    • Partner with Project Managers to ensure projects remain aligned with delivery commitments
    • Ensure risks and issues are identified early and addressed appropriately
    • Guide delivery teams in resolving challenges that could impact delivery outcomes
    • Ensure delivery work remains aligned with client expectations and engagement objectives
  • Delivery Escalation & Risk Management
    • Identify potential delivery challenges early
    • Coordinate resolution of delivery issues across internal teams
    • Communicate delivery risks and mitigation strategies to leadership when needed
    • Support structured resolution of client concerns related to delivery performance
  • Internal Delivery Alignment
    • Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
    • Ensure delivery teams understand client expectations and priorities
    • Maintain strong collaboration across delivery leadership, project teams, and operational partners
    • Support structured planning and prioritization of delivery work

QualificationsThe following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
  • 8-12+ years of experience in professional services, consulting, or technology services delivery environments
  • 3-5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
  • Demonstrated experience managing complex client engagements and delivery relationships
  • Experience overseeing delivery across multiple projects or programs simultaneously
  • Strong understanding of professional services delivery models, including project-based delivery and managed services environments
  • Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
  • Experience working closely with project managers and delivery teams to ensure execution success
  • Experience supporting enterprise clients with complex stakeholder structures preferred
  • Strong communication and relationship management skills with client stakeholders
  • Bachelor's degree in Business Administration, Engineering, Information Systems, or related field required
  • PMP or similar delivery management certification preferred but not required

Performance ProfileThis is a high-impact execution role within a performance-driven professional services organization. The Project Manager plays a critical role in ensuring projects are delivered with strong operational discipline and structured execution.
Successful candidates will demonstrate:
  • High accountability for client delivery outcomes
  • Strong client relationship leadership and professional presence
  • Structured thinking around delivery governance and engagement management
  • Ability to manage complex delivery environments involving multiple teams
  • Calm, confident judgment when managing delivery risks or escalations
  • Strong collaboration with project leaders and operational delivery teams
  • Clear, executive-level communication with clients and internal leadership
  • Commitment to delivery excellence and continuous improvement

Compensation & Benefits
This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees' well-being.
Equal Employment OpportunityEntrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.

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