Detroit, MI · On-site
Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support ...
Detroit, MI · On-site
Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Troy, MI · On-site +1
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and ...
Troy, MI · On-site +1
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and ...
Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Review service delivery metrics and leads initiatives to enhance efficiency and customer ...
Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Review service delivery metrics and leads initiatives to enhance efficiency and customer ...
Dearborn, MI · On-site
$129K - $244K/yr
Paid time off for individual and team community service * A generous schedule of paid holidays ... Release & Delivery Management * End-to-End Release Management: Define and govern a consistent ...
Dearborn, MI · On-site
$129K - $244K/yr
Paid time off for individual and team community service * A generous schedule of paid holidays ... Release & Delivery Management * End-to-End Release Management: Define and govern a consistent ...
Manages all aspects of application support and customer service level expectations and adheres to ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
Posted today
Manages all aspects of application support and customer service level expectations and adheres to ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
Posted today
... managing work plans, budgets, issues / risks, change controls and key deliverables 3. Clearly communicate status of the project to all levels of the organization Top Three Skills/Experience 1. ...
... managing work plans, budgets, issues / risks, change controls and key deliverables 3. Clearly communicate status of the project to all levels of the organization Top Three Skills/Experience 1. ...
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
New
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
New
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
New
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
New
As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...
As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...
As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...
As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
The Technical Delivery Manager plays a pivotal role in driving high-impact initiatives across ... services), ensuring seamless execution of strategic priorities such as feature development ...
The Technical Delivery Manager plays a pivotal role in driving high-impact initiatives across ... services), ensuring seamless execution of strategic priorities such as feature development ...
The Airport Operations Delivery Manager also contributes to business development, thought ... services within a specific practice area to best serve the interests of the client and HNTB.
The Airport Operations Delivery Manager also contributes to business development, thought ... services within a specific practice area to best serve the interests of the client and HNTB.
Ann Arbor, MI · On-site
The Technical Delivery Manager plays a pivotal role in driving high-impact initiatives across ... services), ensuring seamless execution of strategic priorities such as feature development ...
Ann Arbor, MI · On-site
The Technical Delivery Manager plays a pivotal role in driving high-impact initiatives across ... services), ensuring seamless execution of strategic priorities such as feature development ...
$25.3K - $35.7K
5% of jobs
$35.7K - $46.1K
12% of jobs
$50.2K is the 25th percentile. Wages below this are outliers.
$46.1K - $56.5K
20% of jobs
$56.5K - $67K
12% of jobs
The median wage is $69K / yr.
$67K - $77.4K
5% of jobs
$77.4K - $87.8K
7% of jobs
$87.8K - $98.2K
6% of jobs
$106.7K is the 75th percentile. Wages above this are outliers.
$98.2K - $108.6K
9% of jobs
$108.6K - $119.1K
12% of jobs
$119.1K - $129.5K
9% of jobs
$129.5K - $139.9K
3% of jobs
$25.3K
$81.9K
$139.9K
| Aspect | Service Delivery Manager | Project Manager |
|---|---|---|
| Primary Focus | Overseeing ongoing service delivery and client satisfaction | Planning, executing, and closing specific projects |
| Certifications | ITIL, PMP, or similar | PMP, PRINCE2, or similar |
| Work Environment | Client-facing, operational teams | Project teams, temporary or cross-functional |
| Industry Usage | IT, telecom, managed services | Construction, IT, engineering, various industries |
The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.
Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.
Job Description Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support and delivery engagement staffed as an integrated onshore/offshore POD. This role is the single point of accountability for service performance - running the operating cadence, owning SLA and KPI reporting, managing escalations, and coordinating the transition from onboarding into steady-state delivery. Success is measured by predictable, high-quality support and delivery outcomes and a strong, trusted client partnership.
Responsibilities: Own overall service delivery, SLA/KPI performance, and the operating rhythm (daily, weekly, monthly, and quarterly reviews) across support and project delivery lanes. Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from knowledge transfer through stabilization to steady state, coordinating onshore leads and offshore teams and validating readiness against sign-off criteria.
Govern backlog and capacity planning, balancing fixed support demand against flexible project delivery and ensuring work is prioritized, scoped, and staffed appropriately. Produce service reporting, financial forecasts, and continuous-improvement plans, and drive accountability across the team for quality, documentation, and process discipline. Qualifications: 8+ years in IT service delivery, managed services, or application support/delivery management, including ownership of SLAs and client-facing governance.
Proven experience leading distributed onshore/offshore teams and coordinating both run/support (ITIL-style) and change/project (Agile/Scrum) delivery. Strong command of service management practices - incident, problem, and release management, backlog governance, and KPI/SLA reporting. Excellent stakeholder management, communication, and escalation skills, with the ability to translate operational performance into business terms for senior stakeholders.
Bachelor's degree in a technical or business discipline (or equivalent experience); relevant certifications (ITIL, PMP, or Scrum) preferred.
Sourced by ZipRecruiter
201 - 500 Employees
Sparta, NJ, US
2008
