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Remote Service Delivery Manager Jobs in Michigan

Accounting Fly

Remote Accounting & Tax Director

Detroit, MI · Remote

$150K - $160K/yr

Remote Base Salary: $150,000 - $160,000 + performance bonus Bonus tied to delivery quality, team ... Service Delivery Management: Oversee tax and accounting engagements for a diverse client portfolio ...

Next Stop Travel

Remote Planning Consultant

Flint, MI · Remote

Company Overview: Next Stop Travel is a service-oriented organization focused on delivering ... This role involves managing client requests, organizing logistics, and ensuring a smooth, end-to ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Lansing, MI · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... The Community Relations Manager plays a key role in ensuring high-quality service delivery across ...

Curbee

Dealer Success Manager

Detroit, MI · On-site +1

$90K - $115K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... Your focus is simple: increase usage, strengthen engagement, and deliver measurable impact across ...

Curbee

Senior Dealer Success Manager

Detroit, MI · On-site +1

$110K - $135K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... delivering sustained growth. You'll operate with a high level of independence, using judgment and ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Michigan

Remote Service Delivery Manager information

What is the most in demand remote job?

Remote Service Delivery Managers are in high demand as companies seek professionals to oversee remote teams, ensure service quality, and manage client relationships. Skills in project management, communication, and familiarity with remote collaboration tools like Slack or Zoom are essential for these roles, which often offer flexible schedules and require industry certifications such as PMP or ITIL.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

Is a service delivery manager a good job?

A service delivery manager is a professional responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; it often offers opportunities for career advancement and competitive compensation. Job satisfaction depends on individual preferences and the specific industry or organization.

How much do delivery managers get paid?

Remote Service Delivery Managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. Salaries can vary based on company size, certifications, and the complexity of services managed.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What is the highest paid delivery job?

For a Remote Service Delivery Manager, the highest paid delivery roles are typically senior positions such as Director of Service Delivery or Program Manager, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and certifications in project management or service management frameworks like ITIL or PMP.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Michigan? For Remote Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Michigan look for? The top searched job categories for Remote Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Remote Service Delivery Manager jobs? Cities in Michigan with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Michigan as of July 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.
Oracle Service Delivery Manager

Oracle Service Delivery Manager

Centroid Systems, Inc.

Troy, MI • On-site, Remote

Full-time

Re-posted 7 days ago

Job description

For 20- plus years Centroid has helped complex companies accelerate their digital transformation by implementing and managing Cloud-based business solutions. We specialize in advisory, deployment, migration, integration and managed services. Our goal is to provide superior service to our clients while providing our employees with continued growth and success.
Position Description:
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and maintaining strong client relationships is key in order to certify Centroid as a trusted advisor and proponent of our customers' business goals. The SDM plans and deploys support services as defined by the agreed upon Service Level Agreement and ensures deliverables are met. This role also includes an account management component by providing the link among projects, programs, clients, and support resources with the intent to grow client relations and Centroid's footprint.
Location: 100% Remote
Employment Type: Full Time
Day to Day Responsibilities:
  • Coordination of support resources, as well as, facilitating the communication with customers, internal partners and vendors.
  • Lead team training to ensure team is familiar with IT service delivery processes and best practices. Maintain knowledge set and capabilities of team functions,
  • Operations Support and People Management.
  • Manage and Oversee 24x7 Support Operations delivered by a Global Team.
  • Design and follow appropriate governance model/plan for SLA based support contracts.
  • Drive cross-functional interaction to ensure successful and timely delivery of high-quality support services.
  • Ensure that systems, processes and methodologies, as specified, are followed to ensure effective monitoring, control and support of service delivery.
  • Manage regular internal and customer facing operational reporting including system uptime and utilization, incident management, resource forecasting and utilization and overall account status.
  • Responsible for timely and accurate monthly billing in accordance with the clients' contract. This includes regular reviews and management of resources time and timesheets.
  • Define and implement the required processes to enable the functioning of a global support center.
  • Ensure excellence in service delivery to ensure customer satisfaction and minimize down time. Identify areas for process improvement to ensure that teams are improving performance and service quality. Lead efforts at client engagements and across Centroid to implement and measure the improvements.
  • Onboarding of new Managed Services clients to the Centroid delivery team.
  • Track, manage, negotiate, and maintain client SOWs (Statements of Work), budgets, and project resource timesheets.
  • Communicate potential needs for change orders with clients based upon new support needs or projects.
  • Maintain knowledge of the latest industry technologies and Centroid Service Offerings.
  • Work with Centroid Consulting and Sales organizations on sales pursuit for Managed Services opportunities.

Required Skills:
  • A minimum of 10 years of applicable industry experience in delivering Enterprise IT Services.
  • 3 to 5 years managing teams as part of an IT Service Delivery organization.
  • Must have experience managing Oracle projects.
  • Proven ability to manage multiple accounts and engagements across multiple industries and technologies.
  • Demonstrable experience managing customers and delivery of IT services.
  • Proven people management skills.
  • Must possess strong written and oral communication skills

Preferred Skills:
  • ITIL Service Delivery qualification is desirable.
  • Expertise in Oracle application, database and infrastructure solutions, cloud, systems integration - strongly preferred.
  • Experience working multiple Cloud service providers including AWS, Google Cloud,

Education:
  • Bachelors Preferred

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