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Remote Service Delivery Manager Jobs in Michigan

Ascension

Service Delivery Manager

Spring Lake, MI · Remote

$125K/yr

Remote Department: Applications and Platforms Schedule: Full-time Salary: $ 125,689.26 to $170,049 ... delivery performance, resource allocations, and timekeeping metrics for 35-50 service provider ...

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Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Michigan?

For Remote Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Michigan look for?

The top searched job categories for Remote Service Delivery Manager jobs in Michigan are:

What cities in Michigan are hiring for Remote Service Delivery Manager jobs?

Cities in Michigan with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Delivery Manager

Spring Lake, MI • Remote

Ascension
Health Care and Social Assistance • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 1,043 frontline employees who took The Breakroom Quiz

414th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Ascensionexternal

$125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

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Job description

Your future role at a glance 

Location: Remote 

Department: Applications and Platforms

Schedule: Full-time

Salary: $125,689.26 to $170,049.54 per year

Eligible for an annual bonus incentive 

#LI-Remote


Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.


Benefits that help you thrive
  • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
  • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
  • Time to recharge: pro-rated paid time off (PTO) and holidays
  • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
  • Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
  • Family support: parental leave, adoption assistance and family benefits
  • Other benefits: optional legal and pet insurance, transportation savings and more


How you’ll make an impact in this role
  • Lead the strategic roadmap and operational delivery of the enterprise platform to align software solutions with broader organizational goals.
  • Oversee multi-vendor delivery performance, resource allocations, and timekeeping metrics for 35–50 service provider staff members.
  • Champion a cohesive "One Team" culture to eliminate delivery silos between external vendor staff and internal product teams.
  • Mentor and guide internal Product Managers and Product Analysts to foster technical growth and elevate platform execution standards.
  • Align executive leadership, vendor managers, and cross-functional development teams to ensure high-quality, compliant software releases.

What minimum requirements you’ll need

Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate's
    degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

What additional preferences we're seeking
  • 10 years of progressive experience managing enterprise software platform delivery and external vendor teams.
  • Proven track record leading multi-application software environments within a large-scale, complex enterprise ecosystem.
  • Documented experience providing direct technical mentorship to product managers, business analysts, or software delivery teams.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

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About Ascension

Sourced by ZipRecruiter

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Industry

Health care and social assistance and outpatient health care

Company size

10,000+ Employees

Headquarters location

St. Louis, MO, US

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What Ascension Healthcare employees say

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