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Client Delivery Manager Jobs in Michigan (NOW HIRING)

Entrega

Service Delivery Manager

Troy, MI · On-site

At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an ... The Service Delivery Manager serves as the primary delivery leader for assigned client ...

Entrega

Service Delivery Manager

Troy, MI · On-site

Client Delivery Leadership * Serve as the primary delivery leader for assigned client engagements and maintain accountability for overall delivery outcomes. * Ensure delivery commitments ...

R1 RCM

Client Delivery Associate

Detroit, MI · On-site

$46K - $72K/yr

Remote, USA Full time R260000005811 The Client Delivery Associate supports R1's Revenue Performance ... M tools. Here's What You Can Expect * Create, analyze, and distribute recurring and ad hoc client ...

Entrega

Service Delivery Manager

Troy, MI · On-site

Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure delivery commitments are clearly understood and managed across engagements • Maintain strong ...

Entrega

Service Delivery Manager

Troy, MI · On-site

Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure delivery commitments are clearly understood and managed across engagements • Maintain strong ...

Entrega

Service Delivery Manager

Troy, MI · On-site

Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure delivery commitments are clearly understood and managed across engagements • Maintain strong ...

Entrega

Project Manager

Troy, MI · On-site

They are seeking a disciplined and highly organized Project Manager to lead the day-to-day execution of client engagements, ensuring projects are delivered within agreed scope, schedule, and budget ...

Entrega

Project Manager

Troy, MI · On-site

They are seeking a disciplined and highly organized Project Manager to lead the day-to-day execution of client engagements, ensuring projects are delivered within agreed scope, schedule, and budget ...

Palnar

IT Delivery Manager

New Hudson, MI · On-site

$96K - $118K/yr

Analyze and prioritize and consolidate project risks and assess its potential impact to the client ... Include: - In-depth knowledge of project management tools and methodologies. - Proven skills in ...

Omnicom

Program Manager

Birmingham, MI

MRM is seeking an experienced and highly organized Program Manager to lead and oversee a client's digital website program, driving the successful delivery of website enhancements, digital campaigns ...

Omnicom

Program Manager

Birmingham, MI · On-site

MRM is seeking an experienced and highly organized Program Manager to lead and oversee a client's digital website program, driving the successful delivery of website enhancements, digital campaigns ...

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All JobsClient Delivery JobsClient Delivery Manager JobsClient Delivery Manager Jobs in Michigan

Client Delivery Manager information

See Michigan salary details

$44K

$82.3K

$111.6K

How much do client delivery manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client delivery manager in Michigan is $82,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $104,600.00 per year, depending on experience, location, and employer.

How does a client delivery manager typically interact with cross-functional teams to ensure project success?

A Client Delivery Manager works closely with various departments such as sales, operations, IT, and customer support to coordinate project delivery and meet client expectations. They facilitate regular meetings, align team goals, and proactively address any roadblocks to maintain timelines and quality standards. Effective communication and collaboration are key, as they often serve as the primary liaison between the client and internal teams, ensuring everyone is aligned on objectives and deliverables.

What are the key skills and qualifications needed to thrive as a client delivery manager, and why are they important?

To thrive as a Client Delivery Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a relevant degree. Familiarity with project management tools like Jira or Asana, and certifications such as PMP or ITIL, are commonly required. Exceptional communication, problem-solving, and leadership skills help you manage teams and build trust with clients. These competencies ensure projects are delivered on time, meet client expectations, and drive long-term business success.

What is the difference between Client Delivery Manager vs Project Coordinator?

AspectClient Delivery ManagerProject Coordinator
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like PMP are commonUsually holds a bachelor’s degree; certifications are less common but may include CAPM or PMP
Work EnvironmentLeads client projects, manages teams, and ensures delivery successSupports project teams, schedules tasks, and tracks progress
Employer & Industry UsageUsed in consulting, IT, and service industries for client-facing rolesFound across industries for internal project support roles

The Client Delivery Manager focuses on overseeing the delivery of projects to clients, managing teams, and ensuring client satisfaction. In contrast, the Project Coordinator supports project planning and execution without direct client interaction. Both roles require strong organizational skills, but the Delivery Manager has a broader leadership and client-facing responsibility.

What are the most commonly searched types of Client Delivery jobs in Michigan?

The most popular types of Client Delivery jobs in Michigan are:

What are popular job titles related to Client Delivery Manager jobs in Michigan?

For Client Delivery Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Delivery Manager jobs in Michigan look for?

The top searched job categories for Client Delivery Manager jobs in Michigan are:

What cities in Michigan are hiring for Client Delivery Manager jobs?

Cities in Michigan with the most Client Delivery Manager job openings:

Client Delivery Manager jobs near you
Infographic showing various Client Delivery Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,256 per year, or $39.5 per hour.

Service Delivery Manager

Troy, MI • On-site

Entrega
See more jobs at Entregaexternal

Full-time

Re-posted 15 days ago

Job description

View All Jobs
WHY JOIN ENTREGA
Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology.
At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact.
You'll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization.
If you're looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega.
POSITION DETAILS
The following information provides an overview of the work arrangement and key logistical aspects of the role. Specific details may vary based on business needs and the requirements of the position.
  • Work Location: Onsite - Troy, Michigan
  • Employment Type: Full-Time
  • Travel: Occasional local travel, as needed

POSITION SUMMARY
Entrega is seeking an experienced Service Delivery Manager to own delivery outcomes across assigned client engagements and ensure client commitments are delivered successfully, consistently, and with strong operational discipline.
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence, engagement health, and the successful fulfillment of delivery commitments. This role provides leadership across projects and services, ensuring delivery remains aligned with agreed scope, schedule, budget, quality, and client expectations.
Working across Project Managers, Delivery Leads, delivery teams, and operational partners, the Service Delivery Manager creates alignment around client priorities, monitors engagement health, identifies risks early, and drives resolution when delivery challenges arise. The role maintains a broader view across the engagement while ensuring individual projects and delivery activities collectively produce the outcomes committed to the client.
This is a hands-on delivery leadership role for a professional who combines strong client presence with operational judgment, financial awareness, and the ability to influence complex delivery organizations. The ideal candidate can build trusted client relationships while maintaining the accountability and discipline necessary to deliver consistently strong results.
RESPONSIBILITIESThis description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.
  • Client Delivery Leadership
    • Serve as the primary delivery leader for assigned client engagements and maintain accountability for overall delivery outcomes.
    • Ensure delivery commitments, expectations, priorities, and success criteria are clearly understood across client and internal stakeholders.
    • Maintain regular communication with client stakeholders regarding delivery progress, performance, risks, priorities, and emerging needs.
    • Build trusted client relationships through consistent delivery performance, transparency, responsiveness, and sound judgment.
    • Ensure delivery outcomes remain aligned with agreed scope, schedule, budget, quality, and client expectations.
    • Represent Entrega's delivery organization professionally and effectively with client stakeholders.
  • Engagement Health & Delivery Oversight
    • Maintain comprehensive visibility into delivery health across assigned projects, services, and workstreams.
    • Monitor delivery performance against client commitments and identify emerging concerns before they materially affect outcomes.
    • Ensure Project Managers maintain disciplined project execution and appropriate visibility into scope, schedule, milestones, risks, issues, and dependencies.
    • Coordinate with Delivery Leads and delivery teams to ensure production activity remains aligned with engagement priorities and commitments.
    • Evaluate the combined impact of project performance, staffing, capacity, dependencies, and other operational factors on overall engagement health.
    • Drive corrective action when delivery performance is not meeting expectations.
  • Delivery Governance & Accountability
    • Establish and maintain appropriate delivery governance across assigned engagements.
    • Ensure delivery teams operate with clear responsibilities, priorities, decision-making processes, and escalation paths.
    • Conduct or participate in structured delivery reviews to evaluate engagement health, performance, risks, and required actions.
    • Ensure material delivery decisions, commitments, risks, and corrective actions have clear ownership and follow-through.
    • Hold appropriate stakeholders accountable for commitments affecting delivery outcomes.
    • Promote consistent adoption of Entrega's delivery processes, standards, and operating practices.
  • Risk, Issue & Escalation Management
    • Identify delivery risks, issues, dependencies, and potential client concerns early and ensure appropriate action is taken.
    • Lead the resolution of significant delivery challenges that require coordination across projects, teams, or functions.
    • Establish clear mitigation and recovery plans when delivery performance is at risk.
    • Escalate material risks and issues to appropriate leadership with clear context, impact, options, and recommended actions.
    • Lead structured responses to client concerns related to delivery performance.
    • Maintain calm, transparent, and solution-oriented leadership during delivery escalations.
  • Financial & Operational Performance
    • Maintain visibility into the financial and operational health of assigned engagements.
    • Partner with Finance and operational teams to understand project and engagement performance, including budget, staffing, utilization, resource needs, and other relevant delivery measures.
    • Identify delivery decisions or conditions that may affect engagement financial performance and address concerns proactively.
    • Ensure delivery plans and resource decisions remain aligned with approved client commitments and business expectations.
    • Support forecasting and planning by providing accurate information regarding delivery demand, staffing needs, risks, and expected performance.
    • Balance client outcomes with responsible stewardship of Entrega's resources and financial commitments.
  • Cross-Functional Delivery Alignment
    • Coordinate across Project Managers, Delivery Leads, delivery teams, resource functions, Finance, and other operational partners to maintain alignment around delivery commitments.
    • Ensure teams understand client priorities, delivery expectations, and the business context required to execute effectively.
    • Partner with resource and operational teams to ensure appropriate capacity and capabilities are available to support delivery commitments.
    • Resolve cross-functional delivery challenges and clarify ownership when responsibilities span multiple teams.
    • Create alignment between client expectations and internal execution without assuming direct management responsibility for every contributor involved in delivery.
  • Client & Business Partnership
    • Partner with client relationship leaders to maintain alignment between commercial commitments, client priorities, and delivery capabilities.
    • Provide delivery insights that support client planning, renewals, growth opportunities, and broader relationship management.
    • Identify emerging client needs or opportunities encountered through the delivery relationship and connect them with the appropriate internal stakeholders.
    • Ensure new or changing commitments are evaluated from a delivery perspective before execution expectations are established.
    • Maintain clear boundaries between delivery accountability and commercial ownership while supporting the overall success of the client relationship.
  • Delivery Improvement
    • Identify recurring delivery challenges, process gaps, and opportunities to improve engagement performance.
    • Contribute to the continuous improvement of delivery governance, reporting, processes, tools, and operating practices.
    • Apply lessons learned across engagements to improve future delivery performance.
    • Help strengthen delivery capabilities and management discipline across the organization.
    • Promote a culture of accountability, transparency, continuous improvement, and delivery excellence.

QUALIFICATIONSThe following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
  • Experience
    • 8-12+ years of progressive experience in professional services, consulting, technology services, digital solutions, or other complex delivery environments.
    • 3-5+ years of experience in a delivery leadership role such as Service Delivery Manager, Engagement Manager, Delivery Manager, Program Manager, or comparable position.
    • Demonstrated experience owning delivery outcomes across complex client engagements involving multiple projects, workstreams, stakeholders, or delivery teams.
    • Experience managing enterprise client relationships from a delivery perspective.
    • Demonstrated experience managing delivery risks, escalations, stakeholder expectations, and engagement challenges.
    • Experience working across Project Managers, delivery teams, resource functions, and business leaders to achieve delivery outcomes.
    • Experience managing or influencing delivery performance in environments where contributors may not report directly to the role.
    • Experience supporting enterprise or Fortune 500 clients with complex stakeholder environments preferred.
    • Experience with project-based services, managed services, managed capacity, or comparable professional services delivery models preferred.
  • Knowledge & Skills
    • Strong understanding of professional services delivery, engagement management, and project delivery principles.
    • Strong client relationship and stakeholder-management capabilities with the ability to establish credibility with client leaders.
    • Ability to maintain a broad view of engagement health while understanding the project-level factors affecting delivery outcomes.
    • Strong risk, issue, escalation, and problem-solving capabilities.
    • Strong operational judgment with the ability to make effective decisions in complex or changing delivery environments.
    • Financial and commercial awareness with an understanding of how staffing, utilization, project performance, scope, and delivery decisions affect engagement economics.
    • Ability to influence outcomes and drive accountability across teams without relying solely on positional authority.
    • Strong facilitation and leadership capabilities across cross-functional delivery organizations.
    • Clear, concise, and professional written and verbal communication skills.
    • Strong executive presence with the ability to communicate effectively with client and internal leadership.
    • Strong organizational discipline and ability to maintain visibility across multiple projects, priorities, and stakeholders.
    • Continuous-improvement mindset with a commitment to strengthening delivery practices and client outcomes.
  • Education & Certifications
    • Bachelor's degree in Business Administration, Engineering, Information Systems, Technology, or a related field preferred.
    • PMP, ITIL, Agile, Scrum, or other relevant project, service, or delivery-management certification preferred but not required.

PERFORMANCE PROFILEThis is a high-impact delivery leadership role within a performance-driven professional services organization. The Service Delivery Manager plays a critical role in ensuring Entrega delivers on its commitments, maintains strong client confidence, manages delivery risks effectively, and achieves consistent outcomes across complex client engagements.
Successful candidates will demonstrate:
  • High ownership and accountability for overall client delivery outcomes.
  • Strong client leadership, professional presence, and ability to build trusted delivery relationships.
  • Ability to maintain visibility and control across complex engagements involving multiple projects, teams, and stakeholders.
  • Strong judgment in balancing client expectations, delivery realities, operational constraints, and business considerations.
  • Proactive identification and resolution of delivery risks before they materially affect client outcomes.
  • Calm, confident, and solution-oriented leadership during delivery challenges and escalations.
  • Ability to drive accountability and influence outcomes across teams without relying solely on positional authority.
  • Strong financial and operational awareness when evaluating engagement health and delivery decisions.
  • Clear and effective communication with client sta

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