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Client Delivery Manager Jobs (NOW HIRING)

CXponent

Client Delivery Manager

The Client Delivery Manager ensures CXponent's consulting and brokerage projects are delivered on time, on budget, and to the highest standards of quality and client care. Acting as a billable ...

Maven Clinic

Client Delivery Manager

New York, NY · Remote

As Client Delivery Manager you will: * Lead end-to-end implementations for clients -- owning the project plan, timeline, and stakeholder communication from kickoff through go-live and handoff to ...

NTT Data, Inc.

Client Delivery Manager

Your role at a glance As a Client Delivery Manager, you will be responsible for enabling on-time delivery and high-quality execution of the client requirements / qualified, non-standardized delivery ...

SAP

Client Delivery Manager - Italy

Roma, TX · Remote

The Client Delivery Manager is the main customer-facing representative of SAP Private Cloud organization ensuring full delivery accountability of the engagement and customer satisfaction throughout ...

UpClear

Client Delivery Manager (NYC)

New York, NY · On-site

$115K - $155K/yr

About The Role As Client Delivery Manager, you will be part of UpClear's global Delivery team. You will work with our new clients (primarily in the US) to deploy our SaaS software as well as provide ...

UpClear

Client Delivery Manager (NYC)

New York, NY · On-site

$115K - $155K/yr

About The Role As Client Delivery Manager, you will be part of UpClear's global Delivery team. You will work with our new clients (primarily in the US) to deploy our SaaS software as well as provide ...

UpClear

Client Delivery Manager (NYC)

New York, NY · On-site

$115K - $155K/yr

About The Role As Client Delivery Manager, you will be part of UpClear's global Delivery team. You will work with our new clients (primarily in the US) to deploy our SaaS software as well as provide ...

Jade Global

Client Delivery Director

San Jose, CA · Hybrid

Client Delivery Manager (CDM)1 About Jade Global Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise ...

Jade Global

Client Delivery Director

San Jose, CA · On-site

Client Delivery Manager (CDM)1 About Jade Global Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise ...

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$50.5K

$94.4K

$128K

How much do client delivery manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for client delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Delivery Manager, and why are they important?

To thrive as a Client Delivery Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a relevant degree. Familiarity with project management tools like Jira or Asana, and certifications such as PMP or ITIL, are commonly required. Exceptional communication, problem-solving, and leadership skills help you manage teams and build trust with clients. These competencies ensure projects are delivered on time, meet client expectations, and drive long-term business success.

What does a Client Delivery Manager do?

A Client Delivery Manager is responsible for overseeing the delivery of products or services to clients, ensuring that their needs and expectations are met. They act as the main point of contact between the client and the company, coordinating internal teams and managing project timelines, budgets, and quality standards. Their role involves problem-solving, communication, and relationship management to guarantee client satisfaction and successful project outcomes.

What is the difference between Client Delivery Manager vs Project Coordinator?

AspectClient Delivery ManagerProject Coordinator
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like PMP are commonUsually holds a bachelor’s degree; certifications are less common but may include CAPM or PMP
Work EnvironmentLeads client projects, manages teams, and ensures delivery successSupports project teams, schedules tasks, and tracks progress
Employer & Industry UsageUsed in consulting, IT, and service industries for client-facing rolesFound across industries for internal project support roles

The Client Delivery Manager focuses on overseeing the delivery of projects to clients, managing teams, and ensuring client satisfaction. In contrast, the Project Coordinator supports project planning and execution without direct client interaction. Both roles require strong organizational skills, but the Delivery Manager has a broader leadership and client-facing responsibility.

How does a Client Delivery Manager typically interact with cross-functional teams to ensure project success?

A Client Delivery Manager works closely with various departments such as sales, operations, IT, and customer support to coordinate project delivery and meet client expectations. They facilitate regular meetings, align team goals, and proactively address any roadblocks to maintain timelines and quality standards. Effective communication and collaboration are key, as they often serve as the primary liaison between the client and internal teams, ensuring everyone is aligned on objectives and deliverables.
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Client Delivery Manager jobs near you
Infographic showing various Client Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 8% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $94,375 per year, or $45.4 per hour.

Client Delivery Manager

CXponent

Remote

Full-time

Posted 17 days ago

Job description

The Client Delivery Manager ensures CXponent's consulting and brokerage projects are delivered on time, on budget, and to the highest standards of quality and client care. Acting as a billable project manager or in an oversight capacity, this person keeps distributed stakeholders aligned, accountable, and moving forward. They balance structure with strong people skills-driving results while building trust and positive relationships with clients, partners, and colleagues.
Role of the Client Delivery Manager
Project Conductor and Client Champion
This role orchestrates complex projects with precision, ensuring all stakeholders play their part while keeping clients confident and supported from start to finish.
Key Responsibilities
Project Oversight & Delivery
  • Manage client projects from kickoff through completion, ensuring scope, budget, and timelines are met.
  • Serve as the project manager on select engagements, providing hands-on leadership.
  • Oversee partner-led delivery to ensure quality, accountability, and consistency with CXponent standards.
  • Anticipate risks, resolve issues quickly, and escalate when necessary to protect client outcomes.

Client Experience
  • Act as the primary point of contact for clients during engagements.
  • Set clear expectations, provide proactive updates, and maintain transparency throughout the project lifecycle.
  • Ensure clients feel supported, heard, and confident in CXponent's ability to deliver.
  • Contribute directly to improved client satisfaction and higher NPS scores.

Collaboration & Coordination
  • Align with internal practice leaders, sales teams, and Client Success to ensure smooth project handoffs.
  • Coordinate with partner resources, ensuring responsibilities are clear and deliverables are met.
  • Drive accountability across distributed teams, balancing diplomacy with firm project discipline.
  • Share lessons learned and feedback to strengthen CXponent's delivery frameworks.

Process & Methodology
  • Apply CXponent's delivery methodologies and contribute to their continued evolution.
  • Document and track project performance, highlighting successes and identifying areas for improvement.
  • Support the growth of CXponent's Project Management Office (PMO) by shaping best practices.
  • Help build scalable processes that enable consistent, predictable project outcomes.
Core Objectives
Project Excellence
  • Deliver projects on time, within scope, and on budget.
  • Maintain high quality standards across internal and partner-led work.
  • Build trust and accountability with all project stakeholders.

Client Success
  • Strengthen CXponent's reputation by ensuring exceptional client experiences.
  • Anticipate client needs and proactively address challenges.
  • Contribute to higher NPS scores and long-term client loyalty.

Collaboration & Accountability
  • Align cross-functional teams and partners to project goals.
  • Hold stakeholders accountable with clear communication and follow-through.
  • Share insights to continuously improve CXponent's delivery playbooks.

Scalability & Efficiency
  • Support the evolution of CXponent's PMO into a center of delivery excellence.
  • Apply repeatable practices that improve project predictability and efficiency.
  • Help scale CXponent's ability to manage more projects without sacrificing quality.
Long-Term Vision
The Client Delivery Manager helps evolve CXponent's delivery model into a true competitive advantage. By blending structure, accountability, and client care, this role ensures projects are delivered more efficiently and consistently, while reinforcing CXponent's reputation for excellence. Over time, the role will elevate the impact of the Project Management Office, drive higher client satisfaction, and position CXponent as the consulting partner known for getting things done-while making the process smooth and collaborative for everyone involved.
Background Profile
Strong project operator and client-facing PM, hands-on but adaptable
  • 7-12 years of project management experience in consulting, professional services, or tech implementations.
  • Track record managing client-facing projects: budgets, scope, multi-stakeholder communication
  • Comfortable working with subcontractors/partners, holding them accountable without direct management authority.
  • Strong knowledge of delivery methodologies (PMI/PMP, Agile, hybrid), but able to flex and adapt to client/partner styles.
  • Has carried billable responsibility as a PM in prior roles.

Likely backgrounds:
  • Project Manager/Senior PM in a consulting or professional services firm.
  • Engagement Manager at a SaaS or CX/CCaaS vendor.
  • Program Manager/Delivery Manager at a systems integrator or managed services provider.

Bonus:
Familiarity with CX, CCaaS/UCaaS, or automation/AI projects, IT Infrastructure (but not strictly required).
GWC Role Definition
Gets It
  • Understands how to run complex client projects from kickoff through delivery.
  • Sees the full picture of consulting and brokerage engagements-balancing scope, budget, timelines, and client expectations.
    Recognizes the importance of partner management and knows how to keep distributed stakeholder groups aligned and accountable.
    Grasps CXponent's standards of client care, profitability, and delivery consistency.
Wants It
  • Enjoys the challenge of leading projects where multiple stakeholders, vendors, and moving pieces come together.
    Takes pride in delivering on promises-on time, on budget, and with quality.
  • Finds satisfaction in building strong client relationships and being the go-to person for project clarity and progress.
    Wants to contribute to CXponent's growth by refining delivery practices and raising client satisfaction.
Capacity to Do It
  • Skilled in project management methodologies with a track record of successful delivery.
  • Strong communicator, capable of balancing diplomacy with accountability across clients, partners, and internal teams.
  • Adept at identifying risks early and resolving issues quickly.
  • Able to manage billable project responsibilities while also providing oversight across partner-led work.
  • Equipped with the organizational discipline and interpersonal skills to keep projects predictable and clients confident.

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