Client Delivery Manager
Tampa, FL · On-site
Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM ...
Randstad Professionals Columbus
60 Randstad Usa Client Delivery Manager Jobs Hiring Near You
Client Delivery Manager
Tampa, FL · On-site
Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM ...
We are currently seeking a SAP Client Delivery Manager to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). ABOUT THE TEAM SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise ...
We are currently seeking a SAP Client Delivery Manager to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). ABOUT THE TEAM SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise ...
Desired * Program Management Professional (PMP) Certification * Practical understanding of cloud ... architecture and IaaS operations model * Knowledge of enterprise technology infrastructure (i. e ...
Desired * Program Management Professional (PMP) Certification * Practical understanding of cloud ... architecture and IaaS operations model * Knowledge of enterprise technology infrastructure (i. e ...
Client Delivery Director
San Jose, CA · On-site
Client Delivery Manager (CDM)1 About Jade Global Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise ...
Client Delivery Director
San Jose, CA · On-site
Client Delivery Manager (CDM)1 About Jade Global Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise ...
How you'll make an impact You're an experienced delivery or program management professional who thrives on solving complex problems and providing outstanding client outcomes. You'll also have:
How you'll make an impact You're an experienced delivery or program management professional who thrives on solving complex problems and providing outstanding client outcomes. You'll also have:
The Manager, Client Delivery Experience will lead a group of technical and professional staff in a complex, client facing projects to deliver high quality card processing projects, conversions ...
The Manager, Client Delivery Experience will lead a group of technical and professional staff in a complex, client facing projects to deliver high quality card processing projects, conversions ...
Analyst, Client Delivery
Jacksonville, FL · On-site
... to Professional Services. Working closely with the Manager of Client Delivery and cross-functional teams, the Analyst translates deployment specifications into correctly configured client instances.
Analyst, Client Delivery
Jacksonville, FL · On-site
... to Professional Services. Working closely with the Manager of Client Delivery and cross-functional teams, the Analyst translates deployment specifications into correctly configured client instances.
Previous Google experience * 8+ years of experience in consulting, professional services, technology services, delivery leadership, account management, or client advisory roles * Demonstrated success ...
Previous Google experience * 8+ years of experience in consulting, professional services, technology services, delivery leadership, account management, or client advisory roles * Demonstrated success ...
Be Seen First
Client Success & Project Delivery Manager
Woodcliff Lake, NJ · On-site
$105K - $115K/yr
... Delivery Manager to serve as a central link between our clients, business teams, and technical ... Respond rapidly and professionally to urgent client requests, production issues, market ...
Quick apply
Be Seen First
Client Success & Project Delivery Manager
Woodcliff Lake, NJ · On-site
$105K - $115K/yr
... Delivery Manager to serve as a central link between our clients, business teams, and technical ... Respond rapidly and professionally to urgent client requests, production issues, market ...
Proactively manage assigned tickets and issues, coordinate with Client Success Managers and ... Communicate clearly and professionally: Share updates, findings, risks, and recommendations with ...
Proactively manage assigned tickets and issues, coordinate with Client Success Managers and ... Communicate clearly and professionally: Share updates, findings, risks, and recommendations with ...
Client Delivery Director
Austin, TX · On-site +1
What you'll do: * Delivery Management: Orchestrate the successful end-to-end technical and ... These professionals thoughtfully integrate AI into their work to deliver exceptional results while ...
Client Delivery Director
Austin, TX · On-site +1
What you'll do: * Delivery Management: Orchestrate the successful end-to-end technical and ... These professionals thoughtfully integrate AI into their work to deliver exceptional results while ...
Client Delivery Specialist
Newton, MA · On-site
$50K - $63K/yr
The Client Delivery Specialist is primarily responsible for supporting the management of delivery ... Professional phone skills; * Must have the ability to handle multiple deadlines, phone calls and ...
Client Delivery Specialist
Newton, MA · On-site
$50K - $63K/yr
The Client Delivery Specialist is primarily responsible for supporting the management of delivery ... Professional phone skills; * Must have the ability to handle multiple deadlines, phone calls and ...
Client Delivery Specialist
Salt Lake City, UT · On-site
$75K - $85K/yr
About the Role iCapital is looking for a Client Delivery Specialist Associate to join the Data ... Help manage client onboarding, client account setup and training and day-to-day support and issue ...
Client Delivery Specialist
Salt Lake City, UT · On-site
$75K - $85K/yr
About the Role iCapital is looking for a Client Delivery Specialist Associate to join the Data ... Help manage client onboarding, client account setup and training and day-to-day support and issue ...
Client Delivery Specialist
Auburndale, MA · On-site
$50K - $63K/yr
The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This ...
Client Delivery Specialist
Auburndale, MA · On-site
$50K - $63K/yr
The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This ...
Client Delivery Coordinator
Atlanta, GA · On-site
$18 - $24/hr
Manage and optimize new project set-up and other firm processes in Salesforce driving adoption and ... Polished professionalism * Exceptional communication skills with the ability to influence ...
Client Delivery Coordinator
Atlanta, GA · On-site
$18 - $24/hr
Manage and optimize new project set-up and other firm processes in Salesforce driving adoption and ... Polished professionalism * Exceptional communication skills with the ability to influence ...
Client Delivery Coordinator
Atlanta, GA · On-site
$18 - $24/hr
Manage and optimize new project set-up and other firm processes in Salesforce driving adoption and ... Polished professionalism * Exceptional communication skills with the ability to influence ...
Client Delivery Coordinator
Atlanta, GA · On-site
$18 - $24/hr
Manage and optimize new project set-up and other firm processes in Salesforce driving adoption and ... Polished professionalism * Exceptional communication skills with the ability to influence ...
Client Delivery Associate
Salt Lake City, UT · On-site
$60K - $90K/yr
Through a powerful combination of expert support, industry-leading managed services, and ... About You You're a detail-driven, articulate professional with a proven record of success in client ...
Client Delivery Associate
Salt Lake City, UT · On-site
$60K - $90K/yr
Through a powerful combination of expert support, industry-leading managed services, and ... About You You're a detail-driven, articulate professional with a proven record of success in client ...
Client Delivery Specialist Associate Full Time Hybrid About the Role We re partnering with our ... Help manage client onboarding, account setup and training, and day-to-day support and issue ...
Client Delivery Specialist Associate Full Time Hybrid About the Role We re partnering with our ... Help manage client onboarding, account setup and training, and day-to-day support and issue ...
Client Delivery Lead
Pittsburgh, PA · On-site
Experience managing or coordinating across a distributed/offshore team * Based in or willing to be ... Professional Growth: Dedicated learning and development budget * Flexible Work: Remote and hybrid ...
Quick apply
Client Delivery Lead
Pittsburgh, PA · On-site
Experience managing or coordinating across a distributed/offshore team * Based in or willing to be ... Professional Growth: Dedicated learning and development budget * Flexible Work: Remote and hybrid ...
Client Delivery Lead
Atlanta, GA · On-site
Experience managing or coordinating across a distributed/offshore team * Based in or willing to be ... Professional Growth: Dedicated learning and development budget * Flexible Work: Remote and hybrid ...
Quick apply
Client Delivery Lead
Atlanta, GA · On-site
Experience managing or coordinating across a distributed/offshore team * Based in or willing to be ... Professional Growth: Dedicated learning and development budget * Flexible Work: Remote and hybrid ...
Randstad Professionals Columbus Jobs Information
What other companies are hiring for Client Delivery Manager jobs?
What are the most popular jobs at Randstad Usa?
What are the most popular categories at Randstad Usa?
Job description
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM serves as the primary point of contact for assigned accounts, ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success.
Location: Remote / Hybrid (travel to client sites)
Requirements
Understands Customer Business Problems
Drive Customer Success Outcomes
Oversee Activities
Tools
Key Performance Indicators (KPIs)
Qualifications
Skills
Attributes
Experience
Desired Behaviors
Added Skills That Will Help
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM serves as the primary point of contact for assigned accounts, ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success.
Location: Remote / Hybrid (travel to client sites)
Requirements
Understands Customer Business Problems
- Build strategic relationships with key client stakeholders.
- Identify current pain points and desired outcomes affected by services under contract.
- Provide measurable value to the customer (Value Realization).
Drive Customer Success Outcomes
- Solve complex customer problems by partnering with Thrive resources to meet customer expectations.
- Help customers optimize utilization of existing and available products and/or services.
- Ensure best practice adoption across the customer environment.
- Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability).
- Manage contract P&L to deliver to expectations and improve year over year.
- Expand revenue in accounts through opportunity identification.
- Prepare and drive successful contract renewals.
- Ideal candidate would have a strong mixture of ITIL and business acumen leaning on ITIL as the foundation.
Oversee Activities
- Manage customer onboarding activities.
- Facilitate training and enablement.
- Drive customer advocacy initiatives.
- Manage and resolve escalations promptly.
Tools
- ServiceNow Platform
- CustomerGauge
Key Performance Indicators (KPIs)
- NPS / CSAT
- Retention
- NRR / GRR (FY27)
- Engagement (account activity, executive/POC engagement)
Qualifications
Skills
- Customer relationship management
- Business operations
- Change management (end-to-end)
- Process improvement
- Project management (scoping, planning, milestone tracking, documentation)
- Risk management
Attributes
- Customer-centric attitude and proactive approach
- Team player: capable of working with and across functional teams
- Results oriented: takes accountability as customer advocate and Thrive business owner
- Digitally fluent: understands basic AI and workflow principles
- Active listener: attentive to both customer and internal partners
- Learning agility: willing to advance current knowledge level
Experience
- 5+ years of digital experience as a CDM (Managed Services experience a plus)
- Strong general business acumen (financial/P&L acumen a plus)
- ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications
- College degree preferred in a related field or commensurate work experience
- General understanding of technology and managed services
Desired Behaviors
- Teamwork: works well across customer and Thrive environments
- Adaptability: embraces constant change
- Honest and high integrity
- Strong work ethic (dependable, confident)
- Willingness to learn and continuously improve
- Willingness to lean in (run to the fire)
- Ownership and accountability
- Initiative: proactive - acts without waiting to be told
Added Skills That Will Help
- Agile methodology
- Six Sigma