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Client Delivery Executive Jobs (NOW HIRING)

NTT DATA

CDE III (Client Delivery Exec)

Mountain View, CA · On-site

$250K - $325K/yr

CDE III (Client Delivery Exec) NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward ...

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$46.5K

$94.6K

$142.5K

How much do client delivery executive jobs pay per year?

As of Jul 3, 2026, the average yearly pay for client delivery executive in the United States is $94,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $104,000.00 per year, depending on experience, location, and employer.

How does a Client Delivery Executive typically collaborate with internal teams to ensure successful project outcomes?

Client Delivery Executives work closely with cross-functional teams such as project managers, technical specialists, and sales to deliver client solutions on time and within scope. They serve as the primary point of contact between the client and the organization, communicating requirements, tracking progress, and addressing any concerns that arise. Regular meetings, status updates, and collaborative problem-solving are key aspects of their role, ensuring alignment and proactive issue resolution throughout the project lifecycle.

What are Client Delivery Executives?

Client Delivery Executives are professionals responsible for ensuring that a company’s services or products are delivered to clients efficiently and meet agreed-upon standards. They serve as the primary point of contact for clients, oversee project implementation, manage client relationships, and coordinate with internal teams to resolve issues. Their goal is to ensure customer satisfaction, retention, and to identify opportunities for upselling or expanding services. They often work in industries like IT, consulting, or business services where complex client solutions are delivered over time.

What is the difference between Client Delivery Executive vs Account Manager?

AspectClient Delivery ExecutiveAccount Manager
Primary FocusEnsuring project delivery and client satisfaction during implementationManaging ongoing client relationships and upselling
ResponsibilitiesProject execution, coordination, and deliveryClient retention, account growth, and communication
Required SkillsProject management, technical knowledge, communicationRelationship management, sales, negotiation
Work EnvironmentProject sites, client offices, or remoteClient offices, corporate settings

The Client Delivery Executive primarily focuses on delivering projects successfully and ensuring client satisfaction during implementation. In contrast, the Account Manager maintains ongoing relationships, manages client accounts, and seeks opportunities for growth. While both roles require strong communication skills, the Delivery Executive emphasizes project execution, whereas the Account Manager concentrates on client retention and upselling.

What are the key skills and qualifications needed to thrive as a Client Delivery Executive, and why are they important?

To thrive as a Client Delivery Executive, you need strong project management abilities, deep understanding of client business needs, and a relevant degree, often in business or a related field. Familiarity with CRM platforms, project management tools like Jira or Asana, and ITIL or PMP certifications are commonly required. Exceptional communication, problem-solving, and relationship-building skills help in managing expectations and driving client satisfaction. These competencies are crucial for ensuring seamless service delivery, fostering long-term client partnerships, and achieving organizational goals.
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Client Delivery Executive jobs near you

CDE III (Client Delivery Exec)

Sierra Systems, An Ntt Data Company

Mountain View, CA • On-site

$250K - $325K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

CDE III (Client Delivery Exec)

NTT DATA Services is currently seeking a CDE III (Client Delivery Exec) to join our team in Mountain View, California (US-CA), United States (US).

Job Responsibilities Include:

  • Operations: Accountable for end-to-end delivery of NTT DATA services for a specific client. Ensure adherence to contractual commitments. Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. Develop and maintain Crisis Management/Disaster Plans. Implement project mitigation plans for yellow or red deliverables. Conduct Customer Governance meetings. Manage Outage/Escalation/Missed SLA incidents. Implement and execute automation and efficiency programs. Drive client improvement plans to enhance satisfaction. Utilize automation for repetitive tasks to boost performance and service quality. Possess a deep understanding of the delivery life cycle.
  • Financials: Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. Manage costs in alignment with annual operating plans and point of sale. Develop action plans to close forecast gaps. Manage account ramp-up/ramp-down resources efficiently.
  • Sales & Relationship: Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks. Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders. Act as a strategic delivery advisor to the executive leadership team. Manage Sales Enablement, ensuring integration with delivery teams. Leverage broader NTT DATA capabilities and resources strategically. Interface with customer architecture teams and senior leadership on emerging technologies.
  • Governance: Serve as the main contact for client operations leadership. Maintain effective communication with all stakeholders and cross-functional teams. Stay informed about global industry trends and their impact on IT services. Organization: Apply best practices in organizational change management. Solve large, enterprise problems through matrixed organizations. Guide delivery leaders to align service offerings properly. Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process. Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Qualifications: 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Datacenter, Infrastructure, Security, Workspace and Consulting services. 8+ years of experience managing a highly leveraged service environment. Preferred Skills: Digital Transformation experience leveraging AI to refine knowledge insights. Working knowledge of Telcordia standards Strong knowledge of and experience with ITIL Service Framework v4 Experience in IT support and production escalations, including incident response and change lifecycles Excellent verbal and written communications skills Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is $250K - $325K. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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