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Client Delivery Executive Jobs in Michigan (NOW HIRING)

Thrive

Client Delivery Manager

Holland, MI · On-site

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... Engagement (account activity, executive/POC engagement) Qualifications: Skills * Customer ...

Thrive

Client Delivery Manager

Holland, MI · On-site

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... account activity, executive/POC engagement) Qualifications: Skills • Customer relationship ...

Rsli

National Client Executive

Novi, MI

$101K - $135K/yr

As the lead of a team of professionals, they will deliver on our promises, fully leverage the power ... The National Client Executive will serve as a subject matter expert to our clients regarding ...

Itron, Inc

Client Executive

Three Rivers, MI · Remote

$70K - $95K/yr

Account Executives are responsible for driving revenue growth and market expansion within the ... Collaborate with Solution Consultants, Customer Success, Product, and Marketing teams to deliver ...

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All JobsClient Delivery JobsClient Delivery Executive JobsClient Delivery Executive Jobs in Michigan

Client Delivery Executive information

See Michigan salary details

$40.5K

$82.5K

$124.2K

How much do client delivery executive jobs pay per year?

As of Aug 3, 2026, the average yearly pay for client delivery executive in Michigan is $82,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,700.00 and $90,600.00 per year, depending on experience, location, and employer.

How does a Client Delivery Executive typically collaborate with internal teams to ensure successful project outcomes?

Client Delivery Executives work closely with cross-functional teams such as project managers, technical specialists, and sales to deliver client solutions on time and within scope. They serve as the primary point of contact between the client and the organization, communicating requirements, tracking progress, and addressing any concerns that arise. Regular meetings, status updates, and collaborative problem-solving are key aspects of their role, ensuring alignment and proactive issue resolution throughout the project lifecycle.

What are Client Delivery Executives?

Client Delivery Executives are professionals responsible for ensuring that a company’s services or products are delivered to clients efficiently and meet agreed-upon standards. They serve as the primary point of contact for clients, oversee project implementation, manage client relationships, and coordinate with internal teams to resolve issues. Their goal is to ensure customer satisfaction, retention, and to identify opportunities for upselling or expanding services. They often work in industries like IT, consulting, or business services where complex client solutions are delivered over time.

What is the difference between Client Delivery Executive vs Account Manager?

AspectClient Delivery ExecutiveAccount Manager
Primary FocusEnsuring project delivery and client satisfaction during implementationManaging ongoing client relationships and upselling
ResponsibilitiesProject execution, coordination, and deliveryClient retention, account growth, and communication
Required SkillsProject management, technical knowledge, communicationRelationship management, sales, negotiation
Work EnvironmentProject sites, client offices, or remoteClient offices, corporate settings

The Client Delivery Executive primarily focuses on delivering projects successfully and ensuring client satisfaction during implementation. In contrast, the Account Manager maintains ongoing relationships, manages client accounts, and seeks opportunities for growth. While both roles require strong communication skills, the Delivery Executive emphasizes project execution, whereas the Account Manager concentrates on client retention and upselling.

What are the key skills and qualifications needed to thrive as a Client Delivery Executive, and why are they important?

To thrive as a Client Delivery Executive, you need strong project management abilities, deep understanding of client business needs, and a relevant degree, often in business or a related field. Familiarity with CRM platforms, project management tools like Jira or Asana, and ITIL or PMP certifications are commonly required. Exceptional communication, problem-solving, and relationship-building skills help in managing expectations and driving client satisfaction. These competencies are crucial for ensuring seamless service delivery, fostering long-term client partnerships, and achieving organizational goals.
What are the most commonly searched types of Client Delivery jobs in Michigan? The most popular types of Client Delivery jobs in Michigan are:
What are popular job titles related to Client Delivery Executive jobs in Michigan? For Client Delivery Executive jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Delivery Executive jobs in Michigan look for? The top searched job categories for Client Delivery Executive jobs in Michigan are:
What cities in Michigan are hiring for Client Delivery Executive jobs? Cities in Michigan with the most Client Delivery Executive job openings:
Client Delivery Executive jobs near you
Infographic showing various Client Delivery Executive job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $82,450 per year, or $39.6 per hour.

Client Delivery Manager

Thrive

Holland, MI • On-site

Full-time

Posted 18 days ago

Job description

Position Overview:
The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM serves as the primary point of contact for assigned accounts, ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success.
Location: Remote / Hybrid (travel to client sites)
Responsibilities:
Understands Customer Business Problems
•  Build strategic relationships with key client stakeholders.
•  Identify current pain points and desired outcomes affected by services under contract.
•  Provide measurable value to the customer (Value Realization).
Drive Customer Success Outcomes
•  Solve complex customer problems by partnering with Thrive resources to meet customer expectations.
•  Help customers optimize utilization of existing and available products and/or services.
•  Ensure best practice adoption across the customer environment.
•  Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability).
•  Manage contract P&L to deliver to expectations and improve year over year.
•  Expand revenue in accounts through opportunity identification.
•  Prepare and drive successful contract renewals.
•  Ideal candidate would have a strong mixture of ITIL and business acumen leaning on ITIL as the foundation.
Oversee Activities
•  Manage customer onboarding activities.
•  Facilitate training and enablement.
•  Drive customer advocacy initiatives.
•  Manage and resolve escalations promptly.
Tools
•  ServiceNow Platform
•  CustomerGauge
Key Performance Indicators (KPIs)
•  NPS / CSAT
•  Retention
•  NRR / GRR (FY27)
•  Engagement (account activity, executive/POC engagement)
Qualifications:
Skills
•  Customer relationship management
•  Business operations
•  Change management (end-to-end)
•  Process improvement
•  Project management (scoping, planning, milestone tracking, documentation)
•  Risk management
Attributes
•  Customer-centric attitude and proactive approach
•  Team player: capable of working with and across functional teams
•  Results oriented: takes accountability as customer advocate and Thrive business owner
•  Digitally fluent: understands basic AI and workflow principles
•  Active listener: attentive to both customer and internal partners
•  Learning agility: willing to advance current knowledge level
Experience
•  5+ years of digital experience as a CDM (Managed Services experience a plus)
•  Strong general business acumen (financial/P&L acumen a plus)
•  ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications
•  College degree preferred in a related field or commensurate work experience
•  General understanding of technology and managed services
Desired Behaviors
•  Teamwork: works well across customer and Thrive environments
•  Adaptability: embraces constant change
•  Honest and high integrity
•  Strong work ethic (dependable, confident)
•  Willingness to learn and continuously improve
•  Willingness to lean in (run to the fire)
•  Ownership and accountability
•  Initiative: proactive – acts without waiting to be told
Added Skills That Will Help
•  Agile methodology
•  Six Sigma
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.

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