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Client Delivery Director Jobs in Michigan (NOW HIRING)

Entrega

Client Delivery Lead

Troy, MI · On-site

... Director, Practice Lead, Delivery Lead, Program Director, or equivalent) with responsibility for overseeing delivery teams or client portfolios * Demonstrated experience leading complex client ...

Entrega

Client Delivery Lead

Troy, MI

... Director, Practice Lead, Delivery Lead, Program Director, or equivalent) with responsibility for overseeing delivery teams or client portfolios * Demonstrated experience leading complex client ...

Kobie Marketing

Director, Client Services

Detroit, MI · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines ...

Entrega

Manager of Project Delivery

Troy, MI · On-site

Reinforce delivery standards and model behaviors through direct engagement in client work * Balance billable contribution with primary responsibility for team leadership and capability development

Entrega

Manager of Project Delivery

Troy, MI · On-site

Reinforce delivery standards and model behaviors through direct engagement in client work * Balance billable contribution with primary responsibility for team leadership and capability development

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Client Delivery Director information

See Michigan salary details

$20.9K

$94K

$154.7K

How much do client delivery director jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client delivery director in Michigan is $93,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $131,600.00 per year, depending on experience, location, and employer.

What does a Client Delivery Director do?

A Client Delivery Director oversees the successful delivery of products or services to clients, ensuring projects are completed on time, within scope, and to the client's satisfaction. They manage client relationships, lead cross-functional teams, and coordinate resources to meet contractual obligations and service level agreements. Additionally, they address any issues that arise during the delivery process and work proactively to improve client experience and operational efficiency.

How does a Client Delivery Director typically collaborate with internal teams to ensure project success?

A Client Delivery Director works closely with cross-functional teams, such as project managers, account executives, and technical specialists, to align resources and project goals with client expectations. They facilitate regular status meetings, help resolve bottlenecks, and ensure all stakeholders are informed and engaged throughout the delivery process. This role often involves balancing client needs with team capacity, fostering open communication, and proactively identifying risks to maintain project timelines and quality standards. Effective collaboration is crucial for building trust with both clients and internal teams, leading to successful project outcomes.

What is the difference between Client Delivery Director vs Project Manager?

AspectClient Delivery DirectorProject Manager
Primary FocusOversees client relationships and delivery strategiesManages specific projects' scope, schedule, and resources
ResponsibilitiesEnsures overall client satisfaction and delivery successExecutes project plans, manages teams, and controls budgets
CredentialsTypically requires extensive experience in delivery and client managementOften requires PMP or similar project management certifications
Work EnvironmentSenior leadership, client-facing, strategicProject teams, operational, tactical

The main difference is that a Client Delivery Director focuses on strategic client relationships and overall delivery success, while a Project Manager handles the day-to-day management of individual projects. Both roles require strong communication and organizational skills, but the Director operates at a higher, more strategic level.

What are the key skills and qualifications needed to thrive as a Client Delivery Director, and why are they important?

To thrive as a Client Delivery Director, you need strong project management expertise, deep industry knowledge, and a background in business administration or related fields. Familiarity with project management tools (such as Jira or Asana), CRM systems, and often certifications like PMP or ITIL are typically required. Exceptional leadership, negotiation, and communication skills set top performers apart, enabling them to manage teams and client relationships effectively. These skills and qualities are crucial for ensuring projects are delivered on time, within budget, and to the client's satisfaction, driving retention and organizational success.
What are the most commonly searched types of Client Delivery jobs in Michigan? The most popular types of Client Delivery jobs in Michigan are:
What cities in Michigan are hiring for Client Delivery Director jobs? Cities in Michigan with the most Client Delivery Director job openings:
Client Delivery Director jobs near you
Client Delivery Lead

Client Delivery Lead

Entrega

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

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About Entrega
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.
Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.
Position Summary
Entrega is seeking an experienced Client Delivery Lead to strengthen our client delivery function. This leader is responsible for ensuring that client commitments are delivered successfully across engagements - on time, within scope, and with consistently high quality. The Client Delivery Lead oversees the leaders responsible for managing client delivery relationships and project execution, ensuring strong delivery governance, operational discipline, and client satisfaction across the organization.
This role partners closely with Client Services leadership, Operations leadership, and production delivery teams to ensure that client commitments are well-defined, properly planned, and executed effectively.
Depending on candidate experience, this role may also oversee the Project Management Office (PMO) to ensure strong project management standards and execution discipline across the company.
This role requires a leader who combines client relationship maturity, operational discipline, and strong delivery leadership within a professional services environment.
Responsibilities
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.
  • Client Delivery Leadership
  • Oversee Service Delivery Managers responsible for client delivery relationships
  • Ensure client commitments are executed successfully across accounts and engagements
  • Maintain strong delivery governance across projects and delivery teams
  • Manage delivery escalations and ensure timely resolution of client delivery issues
  • Partner with Client Services leadership to align client expectations with delivery capability
  • Ensure delivery leaders maintain strong communication and trust with client stakeholders
  • Delivery Governance & Performance Management
  • Monitor delivery health across active engagements
  • Ensure delivery teams maintain strong project oversight and execution discipline
  • Identify delivery risks early and coordinate mitigation strategies
  • Establish consistent delivery practices and expectations across delivery teams
  • Ensure strong collaboration between delivery leadership and operational delivery teams
  • Project Management Leadership (PMO Oversight)
  • Oversee the Project Management Office (PMO)
  • Ensure strong project management standards across engagements
  • Develop and maintain project governance frameworks and best practices
  • Support the development and coaching of project management talent
  • Promote consistent project execution discipline across the organization
  • Client Delivery Excellence
  • Establish strong expectations for delivery accountability and professionalism
  • Promote continuous improvement in delivery practices and client engagement
  • Encourage proactive management of delivery risks and issues
  • Partner with operational leaders to improve delivery predictability and execution efficiency
  • Cross-Functional Leadership
  • Partner with Client Services leadership to align delivery execution with client expectations
  • Partner with Operations leadership to ensure delivery resources and production teams are effectively utilized
  • Work closely with Finance and Operations to monitor delivery performance and operational efficiency
  • Support leadership decision-making related to delivery capacity, prioritization, and client engagement strategy

Qualifications
The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
  • 10-15+ years of progressive experience in professional services, consulting, technology services, or similar client delivery environments
  • 5+ years in a senior delivery leadership role (Director, Practice Lead, Delivery Lead, Program Director, or equivalent) with responsibility for overseeing delivery teams or client portfolios
  • Demonstrated experience leading complex client delivery engagements, including managing delivery performance across multiple projects or accounts
  • Demonstrated experience managing delivery leaders such as Service Delivery Managers, Program Managers, or Project Managers
  • Strong understanding of professional services delivery models, including project-based delivery, managed services delivery, and client engagement governance
  • Demonstrated experience managing delivery escalations and complex client situations, including scope changes, delivery risks, and stakeholder alignment
  • Experience establishing or strengthening delivery governance frameworks, project management standards, or delivery best practices across teams
  • Experience overseeing or partnering with a Project Management Office (PMO) and promoting strong project management discipline across engagements
  • Experience working closely with operations or resource management functions to align delivery commitments with available capacity and delivery capability
  • Demonstrated ability to operate effectively within cross-functional leadership environments, partnering with sales, operations, finance, and executive leadership
  • Experience leading delivery in enterprise client environments with complex stakeholder structures preferred
  • Experience in a professional services, consulting, or technology services firm strongly preferred
  • Bachelor's degree in Business Administration, Management, Engineering, Information Systems, or related field required

Performance Profile
This is a high-impact leadership role within a performance-driven professional services organization. The Client Delivery Lead will strengthen the effectiveness of Entrega's client delivery function and directly influence delivery consistency, client satisfaction, and operational execution across engagements.
Successful candidates will demonstrate:
  • High accountability for delivery outcomes across multiple clients and engagements
  • Strong client-facing leadership presence, with the ability to build trust and credibility with senior client stakeholders
  • Structured, disciplined thinking around delivery governance, project oversight, and execution standards
  • Comfort operating within defined operational systems and delivery processes
  • Ability to balance client expectations with operational delivery realities
  • Calm, confident judgment when managing delivery challenges or escalations
  • Strong leadership of delivery managers and project teams, with a focus on accountability and performance
  • Clear, executive-level communication with both clients and internal leadership
  • Commitment to delivery excellence and continuous improvement in how engagements are executed

Compensation & Benefits
This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees' well-being.
Equal Employment Opportunity
Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.

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