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Manager Of Shared Services Jobs (NOW HIRING)

harrington

Shared Services Manager

Saddle Brook, NJ · Hybrid

Support the training and development of Shared Services Staff, working with the controller and senior management to improve training program Accounting Management: Assist with aspects of the ...

Hunting

Shared Services Controller

Houston, TX · On-site

We are seeking an experienced and strategic Shared Services Controller to lead our Record-to-Report ... Experience managing month-end and year-end close processes. * Knowledge of treasury operations and ...

Pennymac

Shared Services Associate III

Moorpark, CA · On-site

$40K - $60K/yr

S. mortgage loans and the management of investments related to the U.S. mortgage market. At ... A Typical Day The Shared Services Associate coordinates all servicing and default related back ...

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Manager Of Shared Services information

What does a Manager of Shared Services do?

A Manager of Shared Services oversees the centralized delivery of support services such as HR, finance, IT, or procurement within an organization. Their role is to streamline processes, improve efficiency, and ensure consistent service across different departments or business units. They manage teams, monitor service performance, implement process improvements, and work closely with stakeholders to meet organizational goals. The position requires strong leadership, communication, and analytical skills.

What are the key skills and qualifications needed to thrive as a Manager of Shared Services, and why are they important?

To thrive as a Manager of Shared Services, you need a strong background in business operations, financial management, and process improvement, often supported by a relevant degree and experience in shared services or finance functions. Familiarity with ERP systems (such as SAP or Oracle), workflow management tools, and sometimes Lean Six Sigma certification is valuable. Strong leadership, communication, and stakeholder management skills help drive team performance and foster collaboration across departments. These skills ensure efficient service delivery, cost optimization, and alignment with organizational goals in a multi-functional environment.

What are some common challenges faced by a Manager of Shared Services, and how can they be effectively addressed?

Managers of Shared Services often encounter challenges such as balancing the diverse needs of multiple business units, ensuring consistent service quality, and driving process improvements across departments. To address these, it's crucial to establish clear communication channels, implement standardized processes, and leverage technology for efficient workflow management. Regular feedback from stakeholders and continuous training for team members also help in maintaining high service standards and adapting to evolving organizational needs.

What is the difference between Manager Of Shared Services vs Customer Service Manager?

AspectManager Of Shared ServicesCustomer Service Manager
Primary FocusOversees multiple support functions like HR, IT, finance within an organizationManages customer service teams to ensure customer satisfaction
Required CredentialsBachelor's degree; often MBA or related certificationsBachelor's degree; customer service certifications beneficial
Work EnvironmentCorporate offices, cross-departmental collaborationCustomer service centers, call centers, retail environments
Industry UsageCommon in large organizations with multiple support functionsCommon across retail, telecom, hospitality sectors

The Manager Of Shared Services typically oversees various internal support functions across departments, focusing on operational efficiency. In contrast, a Customer Service Manager concentrates on managing customer-facing teams to enhance client satisfaction. While both roles require strong leadership and organizational skills, their core responsibilities and work environments differ significantly.

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Manager Of Shared Services jobs near you
Infographic showing various Manager Of Shared Services job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution.

Shared Services Manager

harrington

Saddle Brook, NJ • Hybrid

Other

Re-posted 23 days ago

Job description

We are seeking a highly organized and dynamic Shared Services Manager to oversee and optimize our shared service functions within PumpMan. The Shared Services Manager will play a pivotal role in streamlining processes, enhancing efficiency, and driving continuous improvement across multiple departments.

Responsibilities

Supervise accounts payable, purchasing, and accounts receivable functions, ensuring timely and accurate processing of purchase orders, invoices, payments, and collections.

Review aging reports and follow up on overdue accounts receivable to minimize bad debt exposure.

Manage customer relationship to support collections efforts and maintain positive business relationships, coordinate with service centers management to troubleshoot customer issues as needed.

Manage vendor relationships and negotiate favorable payment terms.

Support weekly and monthly reporting requirements to controller and senior management, as needed.

Support the training and development of Shared Services Staff, working with the controller and senior management to improve training program

Accounting Management:

Assist with aspects of the accounting function including accounts payable, accounts receivable, general ledger, and financial reporting.

Ensure compliance with accounting principles, standards, and regulations.

Manage and assist month-end and year-end closing processes to ensure timely and accurate financial reporting.

Implement and maintain internal controls to safeguard company assets and mitigate risks.

General Ledger Management

Oversee the general ledger accounting activities, which may include journal entries, account reconciliations, and month-end close processes.

Ensure accuracy and completeness of financial data recorded in the general ledger.

Technology Integration

Evaluate and implement technology solutions to automate manual processes and enhance the effectiveness of shared service functions.

Collaborate with IT and other stakeholders to integrate systems and tools for seamless operation.

Support acquisition onboarding process by ensuring proper competencies and processes are developed to integrate new companies.

Internal Controls and Compliance

Establish and maintain internal control policies and procedures to safeguard company assets and ensure compliance with regulatory requirements.

Coordinate with internal and external auditors for periodic audits and ensure timely resolution of audit findings.

Stay updated on changes in accounting standards and regulations, implementing necessary changes to ensure compliance.

Continuous Improvement

Lead and assist with continuous improvement initiatives to enhance service quality, reduce costs, and increase customer satisfaction.

Encourage feedback and ideas from team members to drive innovation and process enhancements.

Requirements:

Bachelor's degree in business administration, Finance, or a related field. Master's degree preferred.

Proven experience (3 years) in a similar role, preferably within a service-oriented industry.

Strong accounting skills and comfort with internal control framework

Strong leadership skills with the ability to inspire and motivate cross-functional teams.

High level of comfort with advanced Excel functions and formulas

Excellent analytical and problem-solving abilities.

Proficiency in project management methodologies and tools.

Experience with ERP systems and other relevant technology platforms. Current Systems are Infor Cloudsuite Syteline and Quickbooks Online/Desktop

Exceptional communication and interpersonal skills.

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