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Manager Of Shared Services Jobs (NOW HIRING)

CBSS Operations Director of Shared Services Job Category ... Management Requisition Number : CBSSO005291 * Posted : August 25, 2026 * Full-Time * On-site ...

Shared Services Coordinator

Mcallen, TX · On-site

$18.75 - $23.75/hr

Support the Shared Services Manager with special projects and departmental initiatives. Additional ... regard of race, color, religion, sex sexual orientation, gender identity, national origin ...

Behind our growing portfolio of trusted brands is a Finance organization focused on accuracy ... We are seeking an experienced Senior Manager Shared Services to lead GSM Outdoors' Accounts Payable ...

Shared Services Specialist

Raleigh, NC

$19.75 - $26/hr

To strengthen our Shared Services organization, we are seeking a Specialist who will play a key ... Knowledge of High Radius cloud-based solutions is a plus. * Proficient in Microsoft Office with ...

Shared Services Coordinator

Elkton, MD · On-site

$20.25 - $26.75/hr

Minimum of 2 years of administrative, HR shared services, or operations experience. * Demonstrated experience with HR processes, systems, and Associate data management. * Experience performing data ...

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Manager Of Shared Services information

What does a manager of shared services do?

A Manager of Shared Services oversees the centralized delivery of support services such as HR, finance, IT, or procurement within an organization. Their role is to streamline processes, improve efficiency, and ensure consistent service across different departments or business units. They manage teams, monitor service performance, implement process improvements, and work closely with stakeholders to meet organizational goals. The position requires strong leadership, communication, and analytical skills.

What are the key skills and qualifications needed to thrive as a manager of shared services?

To thrive as a Manager of Shared Services, you need a strong background in business operations, financial management, and process improvement, often supported by a relevant degree and experience in shared services or finance functions. Familiarity with ERP systems (such as SAP or Oracle), workflow management tools, and sometimes Lean Six Sigma certification is valuable. Strong leadership, communication, and stakeholder management skills help drive team performance and foster collaboration across departments. These skills ensure efficient service delivery, cost optimization, and alignment with organizational goals in a multi-functional environment.

What are some common challenges faced by a manager of shared services, and how can they be effectively addressed?

Managers of Shared Services often encounter challenges such as balancing the diverse needs of multiple business units, ensuring consistent service quality, and driving process improvements across departments. To address these, it's crucial to establish clear communication channels, implement standardized processes, and leverage technology for efficient workflow management. Regular feedback from stakeholders and continuous training for team members also help in maintaining high service standards and adapting to evolving organizational needs.

What is the difference between Manager Of Shared Services vs Customer Service Manager?

AspectManager Of Shared ServicesCustomer Service Manager
Primary FocusOversees multiple support functions like HR, IT, finance within an organizationManages customer service teams to ensure customer satisfaction
Required CredentialsBachelor's degree; often MBA or related certificationsBachelor's degree; customer service certifications beneficial
Work EnvironmentCorporate offices, cross-departmental collaborationCustomer service centers, call centers, retail environments
Industry UsageCommon in large organizations with multiple support functionsCommon across retail, telecom, hospitality sectors

The Manager Of Shared Services typically oversees various internal support functions across departments, focusing on operational efficiency. In contrast, a Customer Service Manager concentrates on managing customer-facing teams to enhance client satisfaction. While both roles require strong leadership and organizational skills, their core responsibilities and work environments differ significantly.

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What are the most commonly searched types of Of Shared Services jobs?

The most popular types of Of Shared Services jobs are:

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Infographic showing various Manager Of Shared Services job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution.

CBSS Operations Director of Shared Services

On-site

Cleaver-Brooks, Inc.
Industrial Machinery Manufacturing • 1 - 5K employees

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Key responsibilities

  • Direct the daily operations and coordination of shop and plant activities for the Shared Services division.

  • Manage activities, budgets, schedules, manpower, resources, KPI reporting, growth strategies, and improvement plans for industrial shop services.

  • Oversee and guide managers and teams in ensuring quality, safety, on-time delivery, and budget adherence for shop services.


Cleaver-Brooks rating

6.3

Company rating: 6.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz


Job description

CBSS Operations Director of Shared Services

Job Category: Management

Requisition Number: CBSSO005291

  • Posted : August 25, 2026
  • Full-Time
  • On-site
Locations

Showing 1 location

Description

Location: Dallas, TX (full relocation provided, if needed)

Direct the daily operations and coordination of shop and plant operational activities for the Shared Services division based in Dallas, Texas. Manage the activities, budgets, schedules, manpower, resources, KPI reporting, growth strategies, and improvement plans for our industrial shop services, including the Tube Shop, Weld/Fab Shop, Shipping & Receiving, Traffic, Tool Crib, and Maintenance departments, along with their managers and respective teams.

Essential Functions

  • This is a high-level management and leadership position. Excellent communication and interpersonal skills are required.
  • Must be able to multi-task and respond swiftly to production and plant urgencies. Availability outside normal business hours may be required, including nights and weekends.
  • The core responsibility is the delivery of quality products and shop services safely, on time, on budget, and to specification.
  • Identify and resolve ever-changing manpower or resource shortfalls.
  • Coordinate internal and external technical resources to ensure appropriate cost-effective solutions.
  • Monitor shop work routinely for proper margin and scheduled deliverables.
  • Constantly seek ways to improve margin and efficiency on jobs and projects.
  • Provide guidance to direct reports in proper planning of upcoming jobs.
  • Review current and future manpower requirements to develop staffing recommendations for the Shared Services VP.
  • Determine upcoming employee training needs and execution plans. This includes identification of site-specific training, safety, and insurance requirements.
  • Define and implement supervisor training for business development and managerial expectations.
  • Determine internal candidates for leadership and succession planning.
  • Perform annual evaluations of all direct reports.
  • Very little recurring travel requirements, with a few trips annually to possible leadership and corporate training events.
  • Valid Driver's License
  • Other duties and responsibilities as assigned by the Vice President of Shared Services.

Education and Preferred Experience:

  • A Bachelor’s degree in business or a Technical Discipline is preferred; five years’ experience in a similar industrial/technical business management position may be substituted; military training a plus.
  • Medium-to-high level computer competency including Outlook, Word, Excel, and PowerPoint, along with some Salesforce and possibly IFS ERP experience.
  • Basic understanding of boiler industry terminology.
  • Good understanding of metal fabrication processes, ASME, CAD drawings, and code welding procedures.
  • Strong skills in written and verbal communication
  • Demonstrated ability to set and achieve goals with minimum supervision.
  • Demonstrated solid teamwork, communication, and planning skills required.

Travel:less than 10% travel

Working Conditions and Hazards:

Work requires regular speed and accuracy operating office equipment. Work requires a considerable variety of steady active physical movements. Typical office conditions. Plant, shop, or field exposure will occur and may offer slightly disagreeable features. Customer plant visits would be rare but may include exposure to site-specific hazards and safety requirements.

Benefits of being a Cleaver-Brooks Sales & Service Employee:

  • Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
  • Cash matching 401(k) plan
  • Employee assistance program (EAP)
  • Employee discount program
  • Tuition assistance
  • Paid time off and 11 paid holidays

Who is Cleaver-Brooks Sales & Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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