Director Shared Services Jobs (NOW HIRING)

Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Assistant Director, Shared Services - Benefits - Back Office. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

THIS RECRUITMENT IS OPEN TO CURRENT CSU EMPLOYEES ONLY.

THIS POSITION MAY BE LOCATED AT A CSU CAMPUS OR THE CHANCELLOR'S OFFICE IN LONG BEACH, CA.

Salary

The anticipated salary hiring range is up to $150,000 per year, commensurate with qualifications and experience.

Work Arrangements

This position is approved for a hybrid work schedule, with two days of telecommuting and three days working onsite (in-person) at the designated reporting campus.

Premium Benefits

Comprehensive Health, Dental, and Vision Benefits

Generous vacation plan

15 paid holidays a year

Tuition waiver education program (also applies to eligible family members)

Membership in the California Public Employees Retirement System (PERS)

More details here: Comprehensive Benefits Package

Classification

Administrator II

Position Information

The California State University, Office of the Chancellor, is seeking an Assistant Director, Shared Services - Benefits - Back Office to oversee the day-to-day administration of benefits administration and operations and ensure the accuracy, compliance, and efficiency of back-office processes. This role manages a team of Benefits Specialists, Leads and HRIS support staff to ensure the successful execution of eligibility management, vendor file exchanges, and reporting. The Assistant Director drives process improvements, ensures data integrity, and aligns benefits operations with organizational objectives and regulatory compliance.

Responsibilities

Under the general direction of the Associate Vice Chancellor, Systemwide Human Resources Administration and Shared Services, the Assistant Director, Shared Services - Benefits - Back Office will:

-Supervise and provide direction to Benefits Specialists, Benefits Leads and the Sr. Human Resources Systems Analyst handling benefits processing, reporting, and reconciliation.

-Oversee enrollment file management, eligibility maintenance, and vendor interface processes to ensure accuracy and timeliness.

-Develop, implement, and refine workflows, policies, and procedures to increase efficiency and data accuracy.

-Monitor compliance with organizational policies, bargaining agreements, and regulatory requirements (ACA, HIPAA, COBRA, etc.).

-Partner with HRIS, Payroll, Finance, and external vendors to ensure smooth integration of benefits data and resolve discrepancies.

-Collaborate with campus leaders, CHRS stakeholders, and Shared Services partners to define and align roles and responsibilities for benefits administration within the shared services model, ensuring consistency with system functionality and standardized business processes.

-Oversee the Sr. Human Resources System Analysts coordination of system design and testing of newly implemented benefits functionality in CHRS (PeopleSoft 9.2), including delivered and CSU customizations, to ensure alignment with Shared Services requirements and defined quality expectations.

-Work collaboratively with CHRS Application Development team leadership to ensure recommended business practices, CHRS enhancements and system changes are consistent with the standardization of the shared services model and support campus end user utilization.

-Manage and review reporting activities, audits, and reconciliations to support compliance and organizational accountability.

-Serve as an escalation point for complex operational issues requiring coordination across teams or with external vendors.

-Provide coaching, training, and professional development to team members.

-Identify and implement process improvements, automation, and best practices to enhance operational delivery.

-Manage and safeguard highly sensitive information related to collective bargaining, grievances, and labor relations cases, including Public Employee Relations Board (PERB) and arbitration matters, ensuring strict confidentiality and compliance.

-Lead and participate in user group and subcommittee meetings to ensure campus contacts remain connected and knowledgeable of Systemwide and outside vendor updates and changes.

Qualifications

This position requires:

-Equivalent to a bachelor's degree in a related field and five years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

-Three years of supervisory experience.

-Experience in benefits management.

-Experience in managing in a union environment.

-Experience in higher education preferred.

-Extensive knowledge of employee benefits programs and end-to-end benefits administration (eligibility, enrollment, vendor file management).

-Knowledge of Human Resources software applications, such as PeopleSoft HR application.

-Strong understanding of regulatory compliance (ACA, HIPAA, ERISA, COBRA) and ability to apply policies accurately.

-Leadership and team management, including coaching, development, and performance oversight.

-Strong analytical and problem-solving skills, particularly with data discrepancies, audits, and system issues.

-Experience with HRIS systems, benefits platforms, payroll integrations, and reporting tools (e.g., Excel).

-Process improvement and workflow optimization with a focus on efficiency, accuracy, and scalability.

-Effective communication and cross-functional collaboration with internal teams and external vendors.

-Ability to manage multiple priorities, lead through ambiguity, and make sound decisions under pressure.

-High attention to detail and ability to handle sensitive, confidential data with integrity.

-Ability to identify issues, escalate appropriately, and drive resolution across stakeholders.

Application Period

Priority consideration will be given to candidates who apply by June 4, 2026. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, the CSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor's Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor's Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Learn more about working at the California State University and the impact of our mission.