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Director Shared Services Jobs in Raleigh, NC (NOW HIRING)

Martin Marietta

Shared Services Analyst

Raleigh, NC · On-site

$23.25 - $29.75/hr

To enhance our Shared Services function, we are seeking an Analyst to support Accounts Receivable ... Direct Deposit Payroll * Educational/Tuition Assistance Plan * College Scholarship Program - for ...

Archgroup

Director, Cash Management

Raleigh, NC · Hybrid

$154K - $205K/yr

Global Treasury, as a shared service, provides Treasury expertise and leadership to group ... direct reports in multiple locations * Ability to articulate strategies through strong ...

Archgroup

Director, Cash Management

Raleigh, NC · Hybrid

$154K - $205K/yr

Global Treasury, as a shared service, provides Treasury expertise and leadership to group ... direct reports in multiple locations * Ability to articulate strategies through strong ...

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All JobsShared Services JobsDirector Shared Services JobsDirector Shared Services Jobs in Raleigh, NC

Director Shared Services information

See Raleigh, NC salary details

$30.1K

$79.1K

$150.3K

How much do director shared services jobs pay per year?

As of Aug 2, 2026, the average yearly pay for director shared services in Raleigh, NC is $79,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Shared Services when integrating new departments into the shared services model?

A Director of Shared Services often encounters challenges such as aligning diverse departmental processes, managing change resistance among staff, and ensuring consistent service quality during integration. It is crucial to establish clear communication channels, set standardized procedures, and provide adequate training to both new and existing team members. Collaborating with department leaders and fostering a culture of continuous improvement can significantly ease the transition and promote long-term success.

What does a Director of Shared Services do?

A Director of Shared Services oversees the centralized units that provide support functions—such as finance, human resources, IT, and procurement—to multiple departments or business units within an organization. They are responsible for streamlining processes, optimizing resource use, and ensuring high-quality, cost-effective service delivery across the company. The role involves strategic planning, managing teams, implementing best practices, and driving continuous improvement to meet organizational goals. Directors of Shared Services often work closely with leadership to align shared services with the broader business strategy.

What is the difference between Director Shared Services vs Operations Manager?

AspectDirector Shared ServicesOperations Manager
CredentialsBachelor's degree, often advanced degrees or certifications in business or managementBachelor's degree, relevant experience in operations
Work EnvironmentOversees multiple departments, strategic planning, high-level managementManages daily operations, team supervision, process implementation
Industry UsageCommon in large organizations with centralized servicesFound across various industries managing operational teams

The main difference is that the Director Shared Services focuses on strategic oversight of centralized functions like HR, finance, and IT, while the Operations Manager handles day-to-day operational activities within specific departments. The Director role is more strategic and broad, whereas the Operations Manager is more tactical and hands-on.

What are the key skills and qualifications needed to thrive as a Director of Shared Services, and why are they important?

To thrive as a Director of Shared Services, you need extensive experience in operations management, process optimization, and a relevant degree such as business administration or finance. Familiarity with enterprise resource planning (ERP) systems, workflow automation tools, and certifications like Six Sigma or PMP are highly valued. Strong leadership, change management, and cross-functional communication skills help drive efficiency and foster collaboration across departments. These abilities are essential for streamlining processes, reducing costs, and achieving organizational goals in a complex, multi-functional environment.
What are the most commonly searched types of Shared Services jobs in Raleigh, NC? The most popular types of Shared Services jobs in Raleigh, NC are:
What are popular job titles related to Director Shared Services jobs in Raleigh, NC? For Director Shared Services jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Shared Services jobs in Raleigh, NC look for? The top searched job categories for Director Shared Services jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Shared Services jobs? Cities near Raleigh, NC with the most Director Shared Services job openings:
Director Shared Services jobs near you
Infographic showing various Director Shared Services job openings in Raleigh, NC as of July 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $79,072 per year, or $38 per hour.

Assistant Director - HR Shared Services

Duke Clinical Research Institute

Durham, NC • On-site

Other

Posted 7 days ago

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

General Description of the Job Class

The Assistant Director, Talent Care Center, is responsible for leading the HR Shared Services operating model for Duke University Health System. This role provides strategic and operational oversight of end-to-end HR service delivery across the employee and clinician lifecycle, ensuring services are scalable, compliant, data-driven, and centered on an exceptional employee and leader experience.

The Assistant Director leads, coaches, and develops a highperforming Shared Services team, setting clear expectations and fostering a culture of accountability, service excellence, and continuous improvement. This role proactively identifies and resolves complex operational issues, drives process optimization and standardization, and partners closely with stakeholders to deliver a consistent, efficient, and customerfocused shared services model.

Key areas of accountability include shared services service delivery models, process design and standardization, operational metrics, technology enablement (e.g., case management systems, HRIS, automation), and risk management. The Assistant Director leads a multilayered Talent Care Center leadership team responsible for managing high service volumes, improving quality and efficiency, and sustaining operational excellence across a complex, regulated environment.

This role partners closely with HR Business Partners, Centers of Excellence, Payroll, Finance, IT, and TCC leadership to translate strategy into disciplined operational execution. The Assistant Director ensures HR Shared Services operations are auditready, policyaligned, and continuously evolving to meet organizational needs.

Duties and Responsibilities of this Level

EndtoEnd HR Service Delivery

  • Provide operational leadership and oversight for the delivery of highvolume transactional and consultative HR services, including onboarding, job and appointment changes, compensation actions, leave administration, and offboarding.
  • Ensure HR services are delivered accurately, timely, and consistently in accordance with Duke University Health System policies, federal and state employment laws, and Joint Commission standards.
  • Act as the senior escalation point for complex, highrisk, or sensitive employee and leadership issues, ensuring resolution aligns with policy, legal guidance, and organizational values.

People Leadership & Workforce Optimization

  • Lead, coach, and develop a multilayered Talent Care Center leadership team in a highvolume, complex operational environment.
  • Establish clear performance expectations and accountability aligned with service delivery, quality, efficiency, and experience outcomes.
  • Drive workforce planning and capacity management through forecasting, workload analysis, role clarity, and staffing optimization to effectively manage variable service demand.

Process Design, Standardization & Continuous Improvement

  • Own the design, documentation, and optimization of Shared Services workflows to drive standardization, reduce variability, and enable scalability.
  • Lead continuous improvement initiatives to reduce errors, rework, and cycle times while improving customer satisfaction and service consistency.
  • Ensure development and maintenance of SOPs, job aids, knowledge articles, and training materials to support consistent execution and knowledge transfer.

Technology Enablement & Service Innovation

  • Partner with HR Technology and IT teams to optimize and continuously improve HR systems, including case management platforms, HRIS functionality, workflow tools, and automation solutions.
  • Translate operational requirements into system enhancements that improve efficiency, data integrity, and user experience.
  • Promote adoption of digital service delivery capabilities that improve transparency and selfservice while maintaining service quality.

Data Analysis, Metrics & Performance Management

  • Build and sustain a metricsdriven Shared Services operation using KPIs such as but not limited to case volume, turnaround time, quality, firstcontact resolution, and customer satisfaction.
  • Analyze trends and operational data to proactively identify risks, bottlenecks, and improvement opportunities.
  • Provide regular operational reporting and executivelevel insights to support informed decisionmaking and continuous improvement.

CrossFunctional Partnership

  • Develop and maintain strong consultative relationships with HR Business Partners, Centers of Excellence, Payroll, Finance, IT, Legal, Compliance, and business leaders.
  • Assess organizational needs, prioritize requests, and codevelop operational solutions that balance enterprise standardization with business responsiveness.
  • Support enterprise change initiatives by assessing operational impact, leading readiness planning, and reinforcing adoption of new processes and systems.
Minimum Qualifications Education

Bachelor's Degree in Human Resource, Business or related field is required. Master's Degree in in Human Resource, Business or related field preferred.

Experience
  • Five years of work experience in a human resources field required.
  • Seven (7) or more years preferred) of progressive experience in HR Operations, HR Shared Services, or largescale service delivery environments.
  • Demonstrated leadership experience managing teams in complex, highvolume operational settings.
  • Proven experience with HR service delivery models, process improvement, and operational governance.
Degrees, Licensures, Certifications
  • None required.
  • SHRMCP/SCP, Lean, Six Sigma, or similar certifications preferred.

Knowledge, Skills, and Abilities

  • Strong experience using data and metrics to manage performance and drive operational decisions.
  • Demonstrated ability to balance strategic planning with tactical execution in a fastpaced environment.
  • Advanced knowledge of employment laws and regulatory requirements impacting HR operations.
  • Experience collaborating across HR functions, including HRBPs, Talent Acquisition, Compensation, Benefits, and Employee Relations.
  • Proven leadership, coaching, and change management skills.
  • Strong organizational, analytical, and problemsolving capabilities with the ability to manage competing priorities.
  • Proficiency with HRIS platforms, case management systems, and standard productivity tools (e.g., Microsoft tools, Excel, PowerPoint, ServiceNow, SAP, Absence resources).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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