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Director Shared Services Jobs (NOW HIRING)

Paychex

Director, Finance Shared Services

Rochester, NY · Hybrid

$170K - $220K/yr

Provides vision and leadership to Finance Shared Services team to achieve strategic objectives ... direct management of the Finance Leaders. * Act as key liaison between finance and other ...

Vail Resorts

Director, Legal Shared Services

Broomfield, CO · On-site

$98K - $151K/yr

The Director, Legal Shared Services will lead the team ultimately responsible for legal projects, operational implementation, paralegal services, knowledge management, litigation support, counseling ...

New

Paychex

Director, Finance Shared Services

Cincinnati, OH · Hybrid

$170K - $220K/yr

Provides vision and leadership to Finance Shared Services team to achieve strategic objectives ... direct management of the Finance Leaders. * Act as key liaison between finance and other ...

Paychex

Director, Finance Shared Services

Rochester, NY · On-site

$170K - $220K/yr

Provides vision and leadership to Finance Shared Services team to achieve strategic objectives ... direct management of the Finance Leaders. * Act as key liaison between finance and other ...

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Director Shared Services information

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$35K

$92.1K

$175K

How much do director shared services jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director shared services in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Shared Services when integrating new departments into the shared services model?

A Director of Shared Services often encounters challenges such as aligning diverse departmental processes, managing change resistance among staff, and ensuring consistent service quality during integration. It is crucial to establish clear communication channels, set standardized procedures, and provide adequate training to both new and existing team members. Collaborating with department leaders and fostering a culture of continuous improvement can significantly ease the transition and promote long-term success.

What does a Director of Shared Services do?

A Director of Shared Services oversees the centralized units that provide support functions—such as finance, human resources, IT, and procurement—to multiple departments or business units within an organization. They are responsible for streamlining processes, optimizing resource use, and ensuring high-quality, cost-effective service delivery across the company. The role involves strategic planning, managing teams, implementing best practices, and driving continuous improvement to meet organizational goals. Directors of Shared Services often work closely with leadership to align shared services with the broader business strategy.

What is the difference between Director Shared Services vs Operations Manager?

AspectDirector Shared ServicesOperations Manager
CredentialsBachelor's degree, often advanced degrees or certifications in business or managementBachelor's degree, relevant experience in operations
Work EnvironmentOversees multiple departments, strategic planning, high-level managementManages daily operations, team supervision, process implementation
Industry UsageCommon in large organizations with centralized servicesFound across various industries managing operational teams

The main difference is that the Director Shared Services focuses on strategic oversight of centralized functions like HR, finance, and IT, while the Operations Manager handles day-to-day operational activities within specific departments. The Director role is more strategic and broad, whereas the Operations Manager is more tactical and hands-on.

What are the key skills and qualifications needed to thrive as a Director of Shared Services, and why are they important?

To thrive as a Director of Shared Services, you need extensive experience in operations management, process optimization, and a relevant degree such as business administration or finance. Familiarity with enterprise resource planning (ERP) systems, workflow automation tools, and certifications like Six Sigma or PMP are highly valued. Strong leadership, change management, and cross-functional communication skills help drive efficiency and foster collaboration across departments. These abilities are essential for streamlining processes, reducing costs, and achieving organizational goals in a complex, multi-functional environment.
What cities are hiring for Director Shared Services jobs? Cities with the most Director Shared Services job openings:
What are the most commonly searched types of Shared Services jobs? The most popular types of Shared Services jobs are:
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What job categories do people searching Director Shared Services jobs look for? The top searched job categories for Director Shared Services jobs are:
Director Shared Services jobs near you
Infographic showing various Director Shared Services job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Temporary. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $92,073 per year, or $44.3 per hour.
Senior Human Resources Director - Shared Services

Senior Human Resources Director - Shared Services

Turner Construction

Manhattan, NY • On-site

Other

Posted 11 days ago

Turner Construction rating

7.4

Company rating: 7.4 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

34th of 79 rated construction

Job description

The Senior Director ofHuman Resources Shared Services leads the strategy, delivery, and continuousimprovement of HR operational shared services across the organization. Thisrole is responsible for ensuring efficient, scalable, and customer-focused HRprocesses and services that support employees, managers, and HR operationalpartners. The Senior Director oversees HR service delivery, HR operations,employee data management, HR systems support, process governance, compliance,and shared services teams while driving operational excellence throughtechnology, automation, analytics, and continuous improvement initiatives.

The ideal candidate is astrategic leader with strong operational expertise, a passion for customerservice, and a proven ability to develop, implement and transform HR servicedelivery models in a complex organization.

Key Responsibilities:

  • Develop and execute the HR Shared Services strategy aligned with organizational and HR objectives.
  • Lead and manage HR Shared Services teams, including HR Operations, Employee Services, HR Administration, HRIS support, and related functions.
  • Establish service delivery standards, performance metrics, and service-level agreements (SLAs).
  • Drive a culture of customer service excellence and accountability across HR operations.
  • Serve as a key member of the HR leadership team, contributing to overall HR strategy and execution.
  • Ensure consistent, efficient, and high-quality HR services across all employee populations.
  • Enhance employee and manager experiences through streamlined processes and service delivery models.
  • Oversee case management, employee inquiries, transactions, and escalation resolution.
  • Implement self-service capabilities and knowledge management tools to improve accessibility and efficiency.
  • Identify opportunities to standardize, simplify, and automate HR processes.
  • Lead continuous improvement initiatives using Lean, Six Sigma, or other process improvement methodologies.
  • Optimize workflows and eliminate operational inefficiencies.
  • Manage process governance and documentation to ensure consistency and compliance.
  • Partner with HRIS, IT, and business stakeholders to maximize the effectiveness of HR technology platforms.
  • Support implementation, enhancement, and maintenance of HR systems and employee self-service tools.
  • Drive adoption of digital solutions, automation, and AI-enabled technologies to improve service delivery.
  • Ensure data integrity, reporting accuracy, and system controls.
  • Ensure HR operations comply with federal, state, and local employment laws and regulations.  Maintain strong controls around employee data privacy, security, and confidentiality.
  • Oversee audit readiness and compliance reporting.
  • Establish governance structures for HR policies, procedures, and operational standards.
  • Develop and monitor key performance indicators (KPIs) related to service delivery, productivity, quality, and employee satisfaction.
  • Leverage HR analytics to identify trends, improve decision-making, and support workforce strategies.
  • Prepare executive-level reports and dashboards for HR and business leadership.
  • Manage relationships with external service providers and HR technology vendors. Evaluate vendor performance and ensure contractual obligations are met. Identify opportunities for cost savings and operational efficiencies.
  • Develop and manage departmental budgets and resource plans.
  • Recruit, develop, and retain a high-performing shared services team by fostering a culture of collaboration, innovation, and continuous learning.  This includes providing coaching, mentoring, and succession planning for team members.

The salary range for this position is 172,850-220,760 but may be different based on the location of the person hired.

What Turner Construction employees say

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Hours and flexibility

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About Turner Construction

Sourced by ZipRecruiter

Turner Construction, headquartered in New York, NY, US, is a recognized leader in the construction industry. It was established in 1902 and has since curved its niche as one of the most reputable construction firms. Turner Construction provides a broad range of services like general contracting, construction management, design-build, and consulting. Devoted to environment-friendly building practices, it is considered a pioneer in green building and sustainability efforts. Their top-tier projects include Madison Square Garden, Yankee Stadium, and the United Nations Secretariat Building in New York City. The company's mission is to deliver an exceptional product by relentless commitment to their core principles – teamwork, integrity, commitment, and community.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1902

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