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Head Of Shared Services Jobs (NOW HIRING)

Keyloop

NY · On-site

$120 - $190/hr

The Head of Shared Service Centre acts as the enterprise leader for transactional finance ... Work with game-changing products and services. Get the training and support you need to try new ...

New

Ontic

Head of US Payroll & Shared Services

Miramar, FL · On-site

As our Head of US Payroll & Shared Services , you will report to the HR Director (West Coast) and will have a flexible hybrid work structure ideally located near one of our CA, NC, or FL locations.

Smksoft

Shared Services - Advisor

Pensacola, FL · On-site

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries Required Skill Sets: - Knowledge of shared ...

Ra

Shared Services Manager

Houston, TX

You will provide Consulting services on the design, build, and implementation of shared services strategies You will develop shared services operating models You will shape and articulate the shared ...

Ra

Shared Services Manager

Chicago, IL · On-site

You will provide Consulting services on the design, build, and implementation of shared services strategies You will develop shared services operating models You will shape and articulate the shared ...

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Head Of Shared Services information

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$22K

$96.6K

$221K

How much do head of shared services jobs pay per year?

As of Aug 8, 2026, the average yearly pay for head of shared services in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What does a head of shared services do?

A head of shared services oversees the consolidation and management of support functions such as HR, finance, IT, and procurement across an organization to improve efficiency and reduce costs. They develop strategies, lead teams, and implement processes using tools like ERP systems to ensure consistent service delivery and operational excellence.

What is the difference between Head Of Shared Services vs Operations Manager?

AspectHead Of Shared ServicesOperations Manager
Primary FocusOversees multiple support functions like HR, Finance, ITManages daily operations within a specific department or unit
ResponsibilitiesStrategic coordination of shared services, process improvementImplementing operational plans, team management
Required CredentialsBachelor's/Master's in Business, Management, or related fields; certifications like PMP or Six SigmaBachelor's in Business or related; relevant experience in operations management
Work EnvironmentCorporate support functions across departmentsDepartment-specific operational settings

The Head Of Shared Services focuses on managing and optimizing support functions across the organization, ensuring efficiency and strategic alignment. In contrast, the Operations Manager handles day-to-day operational activities within a specific area. Both roles require strong management skills and relevant certifications, but their scope and focus differ significantly.

What cities are hiring for Head Of Shared Services jobs? Cities with the most Head Of Shared Services job openings:
What are the most commonly searched types of Of Shared Services jobs? The most popular types of Of Shared Services jobs are:
What states have the most Head Of Shared Services jobs? States with the most job openings for Head Of Shared Services jobs include:
What job categories do people searching Head Of Shared Services jobs look for? The top searched job categories for Head Of Shared Services jobs are:
Head Of Shared Services jobs near you
Infographic showing various Head Of Shared Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Director of Shared Services

SERVPRO of Southern Cuyahoga

Medina, OH • On-site

$70K - $80K/yr

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join the Trusted Leader in Restoration and Construction

At SERVPRO Team Fosdick, we specialize in fire and water cleanup and restoration, mold remediation, and construction services. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mentor, Mansfield and Toledo areas. We are currently seeking a driven, organized and well-versed Director of Shared Services.  The Director of Shared Services ensures the management of administrative activities are consistent across all locations. They work with leadership and cross functional members of the management team to develop and implement strategies and initiatives aligned with the overall business strategy and ensure brand standard compliance.
What You'll Do:
Dispatch Management: Leads the Dispatch & Scheduling function, ensuring all incoming opportunities are accurately captured, prioritized, and dispatched to operations for timely action and effective response.
Mitigation Billing: 
  •  Leads and coordinates the daily activities of Job File Coordinators (JFCs) ensuring accuracy and timeliness of estimates, invoicing, final billing, and billing dispute resolution. 
  • Monitors procedures and processes for alignment to SERVPRO standards.  
  • Serve as a key point of communication with operations and leadership regarding job progress, estimates, customer issues, billing status.
  • Provides accurate weekly Work in Progress (WIP) revenue reporting to Ownership and leadership.
Customer Experience Leadership:
  • Own and oversee the resolution of escalated customer concerns, partnering closely with operations to identify solutions, and ensure a positive customer experience. 
  • Ensure the Shared Services team consistently obtains customer verbal surveys during or following service interactions. 
  • Lead initiatives to collect, track, and leverage customer reviews and feedback to drive continuous improvement.
Technology & Process Optimization: Oversee the evaluation, implementation, and adoption of new technologies and systems to improve workflows, streamline processes, and increase overall team efficiency.
Registrations & Vendor Portal: Manage all company registrations and oversee vendor portal accounts, ensuring 
accuracy, compliance, and timely updates across platforms.
Data Reporting & KPI Management: Partner with senior leadership team to develop, track, and manage key performance indicators (KPIs) across the organization, providing data-driven insights to support decision-making and continuous improvement.
People & Team Leadership: 
  • Establish clear performance expectations and align individual team goals with the organization’s annual and quarterly objectives.
  • Lead, mentor, and develop a multi-functional team across dispatch, customer experience, technology, vendor management, and reporting.
  •  Build and sustain a culture of accountability, collaboration, and continuous improvement.
  •  Foster talent development and career growth opportunities for team members.
Industry Connections: Challenge the status quo by building relationships with other industry peers and leaders to identify best practices and innovative solutions.
What We're Looking For:       
  • Bachelor's degree or equivalent combination of education and experience
  • Minimum of 8 years of leadership experience, preferably in the mitigation/restoration or construction industry
  • Demonstrated experience leading shared services, operations support, or back-office functions
  • Strong leadership, people management, and organizational skills
  • Excellent analytical, problem-solving, and decision-making skills
  • Outstanding written and oral communication skills
  • Proficiency with Microsoft Office Suite 

Why Servpro?
A respected brand with nationwide recognition
  • A dynamic, team-oriented culture that supports your success
  • Competitive salary 
  • Company laptop and cell phone
  • Comprehensive benefits package
  • 401(k) with Company match
  • Paid vacation + holidays
SERVPRO is an Equal Opportunity Employer