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Remote Service Delivery Manager Jobs in Michigan

Gambyt

Delivery Leader

Ann Arbor, MI · Remote

Experience in a consulting, agency, or client-services environment * Familiarity with digital ... management or client growth initiatives EMPLOYEE BENEFITS All full-time employees receive: * Remote ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Liveops

Remote Customer Service Agent

Taylor, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Saginaw, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Lansing, MI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Macomb, MI · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Bay City, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Battle Creek, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Dearborn, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Michigan

Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Michigan? For Remote Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Michigan look for? The top searched job categories for Remote Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Remote Service Delivery Manager jobs? Cities in Michigan with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Michigan as of July 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.

Certified Occupational Therapy Assistant (COTA) - Bilingual Spanish Remote

All Care Therapies

Ann Arbor, MI • On-site, Remote

$41 - $46/hr

Part-time

Re-posted 3 days ago

Job description

Company Description
All Care Therapies is a leading provider of Physical, Occupational, Speech, and ABA therapy services, delivering care through virtual, in-home, and clinic-based settings across California, Texas, and Nevada. We serve individuals of all ages, combining innovative technology with a collaborative, patient-centered approach. Our dedicated clinicians provide flexible, high-quality care that meets patients where they are, supporting recovery, enhancing communication, and driving meaningful, long-term outcomes.
Job Description
Are you Interested in Teletherapy? Join our OT team!
We are hiring in all 50 states to provide services for clients in California, Nevada and Texas. We are also offering reimbursement for California licensure for remote positions.
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy services to Spanish speaking clients remotely. You will collaborate with licensed Occupational Therapists to assess and implement appropriate treatment plans, monitor progress, and provide guidance to clients through virtual platforms. Your primary goal will be to help clients achieve their occupational therapy objectives and improve their functional abilities in a remote setting.
What You Will Do
  • Intervention: Provide remote occupational therapy services, including exercises, activities, and interventions to help patients achieve their goals and improve their functional abilities.
  • Education: Educate patients and their caregivers on techniques and strategies to enhance their independence and well-being.
  • Documentation: Maintain accurate and up-to-date patient records, including progress notes and other necessary documentation.
  • Compliance: Adhere to relevant ethical and legal standards and regulations, including patient privacy and confidentiality (e.g., HIPAA compliance).
  • Technology: Utilize telehealth platforms and tools effectively to conduct remote therapy sessions.
  • Continuing Education: Stay current with the latest developments in occupational therapy and engage in ongoing professional development.

Why Join Us
  • We are a therapist-owned and operated organization
  • Career Advancement - We believe in recognizing high-performing teams
  • Efficient web-based documentation system
  • Growing company in a new model of service delivery
  • Monthly team meetings
  • Supportive collaboration with the Clinical team and Supervisors
  • Training and materials provided

Compensation
W2 / $41.00 - $46.00 per hour commensurate with experience, qualifications, and bilingualism.
Qualifications
  • Valid certification as a Certified Occupational Therapy Assistant (COTA)
  • Active CA State Certified Occupational Therapy Assistant License or ability to apply
  • Experience in a clinic, private practice, hospital, or home health setting
  • Technical proficiency to conduct teletherapy through our all-inclusive platform
  • Should be comfortable working with pediatrics (18 months+)
  • Prefer strong experience in feeding, sensory, hand, emotional regulation and neurodiverse clients
  • Bilingual in Spanish required

Additional Information
All your information will be kept confidential according to EEO guidelines.
All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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