Service Delivery Manager Jobs in Michigan (NOW HIRING)

Safety Focus

• Operate a commercial vehicle in a safe and responsible manner, follow defined safe work practices, and complete DOT required documentation daily
• Adhere to our safety policies which includes the prohibited use of electronic devices while driving and reporting any on-the-job incidents or changes in driving status 

Service Orientation

• Be courteous, outgoing and always maintain a professional image
• Meet each customer’s individual preference by delivering the correct products to the right location during their scheduled day and timeframe
• Maintain necessary delivery information on all accounts including cash and receipts
• Find opportunities to maximize efficiencies and bring actionable solutions to leadership
• Act as a team player by supporting the team with decisions and helping others when needed
• Provide professional water dispenser cleaning services to customers while adhering to a strict quality process 

Selling Skills

• Use a business owner’s mindset to drive growth, identify and open new accounts, particularly in the UDS (up-and-down-the-street) channel including convenience stores, small independent groceries, bodegas, etc. in order to build route density and increase individual commission opportunities
• Fully develop new and existing accounts by selling our full portfolio of products inside and outside of normal working hours
• Adhere to pricing and promotion guidelines set forth by Primo Brands
• Monitor the competitive environment to understand and leverage sales opportunities
• Upsell additional products and services to existing customers and achieve monthly customer acquisition goals

Requirements/Qualifications

High School Diploma, GED, or equivalent work experience

Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions)

Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL where available.

Service-oriented with strong face-to-face sales skills

Ability to work independently, efficiently, and in different types of weather

Ability to effectively interact with customers in a variety of settings

Ability to lift and carry an average of 250+ units per day, each weighing up to 60 lbs., using product handling tools as appropriate, with or without a reasonable accommodations

Must be able to meet the physical demands of the role including sitting, standing, walking, lifting, stooping, bending, squatting, pushing and pulling with or without a reasonable accommodation

Ability to climb in and out of a commercial vehicle on average 40-55 times per day

Ability to work an average 45-hour week or more, including variable start/end times

Must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands

Must possess a clean driving record, which means: in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident

Must be 21 years of age or older (DOT requirement

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Brands® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®.  Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.