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Service Delivery Manager Jobs in Michigan (NOW HIRING)

Navtech, Inc.

Project Delivery Manager

Lansing, MI · On-site

$99K - $118K/yr

I have an opportunity for "Project Delivery Manager - Lansing, MI (REMOTE till COVID). and I am ... Leadership experience with large-scale human services project implementations * Experience with ...

Deloitte

Origami Risk Delivery Manager

Detroit, MI · On-site

The team collaborates with practitioners across Deloitte's different service offerings to deliver ... Managing project workstreams, delivery teams, timelines, risks, and client communications ...

Primo Brands

Route Service Delivery Driver

Plymouth, MI · On-site

$83K/yr

The Route Service Delivery Driver's primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage ...

Stem Xpert

IT Delivery Manager

Detroit, MI

$94K - $115K/yr

Company Description TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven ...

Entrega

Project Manager

Troy, MI · On-site

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking a disciplined and highly organized Project Manager to ...

Entrega

Project Manager

Troy, MI · On-site

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking a disciplined and highly organized Project Manager to ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Michigan

Service Delivery Manager information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do service delivery manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service delivery manager in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Michigan? The most popular types of Service Delivery jobs in Michigan are:
What are popular job titles related to Service Delivery Manager jobs in Michigan? For Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Michigan look for? The top searched job categories for Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Delivery Manager jobs? Cities in Michigan with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

Project Delivery Manager

Navtech, Inc.

Lansing, MI • On-site

$99K - $118K/yr

Full-time

Re-posted 8 days ago

Job description

I have an opportunity for "Project Delivery Manager - Lansing, MI (REMOTE till COVID). and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it.
Position: Project Delivery Manager
Location: Lansing, MI (Remote till COVID)
Duration: 12 months
Requirement:
Senior Child Support Solutions Business Advisor
Key Resource, 10+ Years of Experience
A child support industry expert who possesses superb leadership, analytical, and interpersonal skills, and experienced in ensuring delivery of end-to-end customer-driven solutions for a statewide child support program. Supports top management in developing and executing business and IT strategic plans.
Analyzes business performance, industry trends, existing or new regulatory requirements and their impact on child support program and processes.
Makes recommendations on alternative courses of action, including risk assessment, capital investment, and acquisitions needed to align business and IT strategy with the agency strategic plan.
Additionally, requires good interaction skills with senior management and technical resources with ability to articulate and defend recommendations made.
Overall responsibility for creating a fully integrated business solution roadmap is required, along with an ability to shape the solution to align with business strategic goals, needs, and enterprise technology strategy. Establish trust with key stakeholders and drive process and functional objectives to meet the business needs.
Responsibilities will include setting the strategic direction for the end-to-end project planning and governance processes, inject best practices, and provide direct leadership for process control, optimization, and data analytics.
Required Skills: Delivery lead, Project Management Professional (PMP), Child Support Enforcement Functional, Technical, and Business acumen.
State of Michigan agencies, systems, policies, and standards experience strongly desired.
This role requires the following:
  • 10+ years' experience as a human services Business expert
  • 10+ years' experience within the child support industry
  • Leadership experience with large-scale human services project implementations
  • Experience with legacy child support application modernization
  • Experience in Project Management Methodology (PMM) principles, Change Management, Risk Management, Issue escalation and status reporting.
  • Develops a sound understanding of existing systems and processes, their strengths and limitations, and recommends technology approaches that align with current and future needs of the business in which they exist.
  • Provides strategic vision on how they may be improved and developed. Ability to understand and explain the interactions between business policy, systems, applications, and services within the environment, and evaluate the impact of changes or additions to the environment.
  • Strong written and verbal communication skills.
  • Complete understanding of SDLC management practices and methodologies with emphasis on working within a mixed environment of Waterfall and Agile Scrum development methodology.
  • Strong attention to detail with extensive analytical thinking and problem-solving skills.
  • Supports working in a mixed Agile and Waterfall team environment.

Regards
Alex Keylor
NAVTECH INC
1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008
Ph: (224) 348-1340 || Email: alex@navtechusa.com || www.navtechusa.com
E-Verified Company
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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