Service Delivery Director Jobs in Michigan (NOW HIRING)

Discover What's Possible at BetMGM
Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.
As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company match

• Pre-tax spending accounts including health care FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and ongoing skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

About the Role

The Director, AI Platform & Portfolio Delivery is accountable for translating BetMGM's AI strategy into a prioritized, governed, and executable portfolio of AI initiatives. This role owns the AI portfolio intake and delivery model, partnering closely with PMO to balance business value, delivery capacity, risk, and timing.

The Director leads AI delivery through a Technical AI Director/Builder responsible for AWS-based platforms, agentic frameworks, and early use cases-ensuring solutions move efficiently from intake to production while meeting enterprise standards for security, compliance, and scalability.
This role blends portfolio leadership, delivery accountability, and platform stewardship.

Responsibilities

• Own the AI portfolio intake process, including intake criteria, evaluation frameworks, and prioritization mechanisms, in close partnership with PMO to align AI demand with enterprise planning cycles, capacity management, and dependencies.

• Evaluate AI opportunities based on business value, measurable outcomes, technical feasibility, delivery effort, risk, compliance considerations, timetoimpact, and scalability potential.

• Maintain a transparent, prioritized AI roadmap and communicate sequencing decisions, tradeoffs, and delivery status to executive and crossfunctional stakeholders.

• Translate enterprise AI strategy and approved portfolio priorities into an executable delivery roadmap with clear milestones, ownership, and success metrics.

• Define, track, and report on realized value from AI initiatives, including cost reduction, revenue enablement, customer experience improvements, and operational efficiency gains.

• Establish and own the AI delivery operating model, including standardized AI and agent SDLC practices, production readiness criteria, release management, monitoring, and incident response.

• Define reusable architecture patterns, tooling standards, and platform guardrails that enable consistent, secure, and scalable AI solution delivery.

• Provide leadership, direction, and oversight to the Technical AI Director/Builder responsible for AWSbased AI platforms, agentic frameworks, core infrastructure, and early production use cases.

• Balance rapid experimentation and proofofvalue delivery with longterm platform sustainability, reliability, and enterprise readiness.

• Partner with Security, Legal, Compliance, and Technology Risk teams to operationalize AI governance and ensure solutions meet regulatory, privacy, and security requirements.

• Ensure AI risk management is embedded into delivery processes through builtin controls, monitoring, and clearly defined escalation paths.

• Serve as the primary AI delivery partner to Product, Operations, Marketing, Customer Experience, and Technology teams, translating technical progress into businessrelevant insights.

• Manage crossfunctional dependencies and resolve delivery risks, blockers, and prioritization conflicts using sound judgment and enterpriselevel perspective.

• Lead, coach, and develop AI leaders and senior contributors, establishing clear goals, expectations, and development paths.

• Build workforce and hiring plans aligned to the growth and maturity of the AI portfolio and platform capabilities.

Qualifications

Required

• 10+ years in software/data/ML engineering leadership, including responsibility for delivering production platforms or mission-critical services.

• Proven experience scaling delivery from proof-of-concept to production (operating model, quality, reliability, stakeholder management).

• Strong cloud and modern engineering background (e.g., AWS ecosystem; CI/CD; observability; security fundamentals).

• Demonstrated ability to manage leaders (e.g., managing a "builder" director/manager-level role) and drive outcomes through others.

Preferred

• Experience delivering AI/ML platforms or agent-based/automation solutions in production.

• Familiarity with model risk management, governance patterns, and enterprise data/privacy constraints.

• Experience in highly regulated or consumer-facing digital products where reliability, security, and trust are essential.

• Strong vendor/partner management experience (platform tools, consultancies, managed services).

The annual salary range for this position is $176,240 to $230,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM
BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

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