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Service Delivery Director Jobs in Michigan (NOW HIRING)

Lumora Talent Consulting

Medical Director

Westland, MI · On-site

$150 - $200/hr

This role combines direct patient care with medical leadership responsibilities, ensuring the ... Provide psychiatric services through both in-person and telehealth platforms. * Deliver care to ...

Observable Space

Director of Managed Services

Adrian, MI · On-site

$100 - $150/hr

Director of Field Operations Location: Los Angeles, CA | Detroit, MI | Adrian, MI Reports to: Vice ... Report to leadership with clear visibility into performance metrics, service delivery, and ...

CrewPath Talent

Medical Director

Westland, MI · On-site

Director of Outpatient Behavioral Health Services Department: Behavioral Health Services POSITION ... Coordinates the delivery of psychiatric services on an agency-wide basis. Assists with the ...

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All JobsService Delivery JobsService Delivery Director JobsService Delivery Director Jobs in Michigan

Service Delivery Director information

See Michigan salary details

$31.8K

$185.6K

How much do service delivery director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery director in Michigan is $173,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $184,800.00 and $184,800.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Michigan?

The most popular types of Service Delivery jobs in Michigan are:

What are popular job titles related to Service Delivery Director jobs in Michigan?

For Service Delivery Director jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Michigan look for?

The top searched job categories for Service Delivery Director jobs in Michigan are:

What cities in Michigan are hiring for Service Delivery Director jobs?

Cities in Michigan with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $173,419 per year, or $83.4 per hour.

Arona - sales, customer service, delivery driving - $20-$22 starting

Arona Home Essentials

Petoskey, MI • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a "Yes!", then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
• How would you like to have Sundays off? Yes, every Sunday we are closed!
• Paid time off including vacation, personal days, and holidays
• Medical, Dental, Vision, Short Term Disability
• Company paid Long-Term Disability and Life Insurance
• Employee Assistance Plan
• 401k Plan with a company match
• Bonus & commission opportunities paid monthly!
• Ongoing training and development
• A family friendly work environment
• Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
• Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
• Must have a valid state driver's license and safe driving record
• Must be 18 years of age or older
• Bi-lingual is a PLUS!
Physical Requirements
• Positions routinely require lifting, loading, and "dollying" merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer

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