Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Service Delivery Manager
$72K - $78K/yr
Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...
Quick apply
Service Delivery Manager
$72K - $78K/yr
Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the face of TGW towards our business partners for all escalated topics such as breakdowns, change ...
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the face of TGW towards our business partners for all escalated topics such as breakdowns, change ...
Oracle Service Delivery Manager
Troy, MI · On-site +1
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and ...
Oracle Service Delivery Manager
Troy, MI · On-site +1
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and ...
... senior analysts or architects. Manages all aspects of application support and customer service ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
... senior analysts or architects. Manages all aspects of application support and customer service ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
... senior analysts or architects. Manages all aspects of application support and customer service ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
... senior analysts or architects. Manages all aspects of application support and customer service ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
... senior analysts or architects. Manages all aspects of application support and customer service ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
... senior analysts or architects. Manages all aspects of application support and customer service ... By finding common ground and embracing our differences, we grow stronger together and deliver more ...
Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Review service delivery metrics and leads initiatives to enhance efficiency and customer ...
Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Review service delivery metrics and leads initiatives to enhance efficiency and customer ...
Be Seen First
Senior Service Technician
Grand Rapids, MI · On-site
$95K - $115K/yr
... delivery; mentor other technicians and share best practices; and represent the company at trade ... Excellent leadership and team management skills. * Outstanding customer service and communication ...
Quick apply
Be Seen First
Senior Service Technician
Grand Rapids, MI · On-site
$95K - $115K/yr
... delivery; mentor other technicians and share best practices; and represent the company at trade ... Excellent leadership and team management skills. * Outstanding customer service and communication ...
Senior Service Technician
Kalamazoo, MI · On-site
$35 - $45/hr
Position Summary As a Senior Service Technician, you are the primary point of contact for our ... delivery. * Administration: Manage a dedicated client book, expand relationships as needed, and ...
Quick apply
Senior Service Technician
Kalamazoo, MI · On-site
$35 - $45/hr
Position Summary As a Senior Service Technician, you are the primary point of contact for our ... delivery. * Administration: Manage a dedicated client book, expand relationships as needed, and ...
Application Delivery Manager
$129K - $244K/yr
... Service Delivery * 5+ years leading or managing technical teams in an enterprise environment ... Proven ability to translate technical constraints into business impacts for senior leadership.
Application Delivery Manager
$129K - $244K/yr
... Service Delivery * 5+ years leading or managing technical teams in an enterprise environment ... Proven ability to translate technical constraints into business impacts for senior leadership.
Senior Service Technician
Kalamazoo, MI · On-site
$35 - $45/hr
Position Summary As a Senior Service Technician, you are the primary point of contact for our ... delivery. * Administration: Manage a dedicated client book, expand relationships as needed, and ...
Senior Service Technician
Kalamazoo, MI · On-site
$35 - $45/hr
Position Summary As a Senior Service Technician, you are the primary point of contact for our ... delivery. * Administration: Manage a dedicated client book, expand relationships as needed, and ...
Technical Delivery Manager Location: Auburn Hills, MI (Onsite) Duration: 6+ Months Need Locals Only ... Identify and mitigate project risks, and escalate issues to senior management as needed. Ensure ...
Technical Delivery Manager Location: Auburn Hills, MI (Onsite) Duration: 6+ Months Need Locals Only ... Identify and mitigate project risks, and escalate issues to senior management as needed. Ensure ...
Works with the line organization in a senior support role on strategically important client and ... services within a specific practice area to best serve the interests of the client and HNTB.
Works with the line organization in a senior support role on strategically important client and ... services within a specific practice area to best serve the interests of the client and HNTB.
Project Delivery Manager
Lansing, MI · On-site
$99K - $118K/yr
Senior Child Support Solutions Business Advisor Key Resource, 10+ Years of Experience A child ... Leadership experience with large-scale human services project implementations * Experience with ...
Project Delivery Manager
Lansing, MI · On-site
$99K - $118K/yr
Senior Child Support Solutions Business Advisor Key Resource, 10+ Years of Experience A child ... Leadership experience with large-scale human services project implementations * Experience with ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Respons
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ... to Senior SDM or Director when risk, cost, or enterprise impact thresholds are exceeded.
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Respons
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ... to Senior SDM or Director when risk, cost, or enterprise impact thresholds are exceeded.
Senior Service Delivery Manager information
See Michigan salary details
$19.6K - $34.5K
2% of jobs
$34.5K - $49.3K
2% of jobs
$49.3K - $64.2K
12% of jobs
$73.2K is the 25th percentile. Wages below this are outliers.
$64.2K - $79K
15% of jobs
$79K - $93.9K
16% of jobs
The median wage is $96.9K / yr.
$93.9K - $108.8K
16% of jobs
$121.9K is the 75th percentile. Wages above this are outliers.
$108.8K - $123.6K
14% of jobs
$123.6K - $138.5K
9% of jobs
$138.5K - $153.3K
10% of jobs
$153.3K - $168.2K
3% of jobs
$168.2K - $183K
2% of jobs
$19.6K
$103.1K
$183K
How much do senior service delivery manager jobs pay per year?
As of Aug 15, 2026, the average yearly pay for senior service delivery manager in Michigan is $103,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $126,400.00 per year, depending on experience, location, and employer.
What skills and qualifications are needed to be a senior service delivery manager?
To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.
How does a senior service delivery manager collaborate with cross-functional teams?
A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.
What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?
| Aspect | Senior Service Delivery Manager | Service Delivery Manager |
|---|---|---|
| Credentials | Typically requires 5+ years experience, relevant certifications (e.g., ITIL) | Usually 3-5 years experience, similar certifications |
| Work Environment | Oversees multiple teams, strategic planning, client relations | Manages daily service delivery, team coordination |
| Industry Usage | Common in IT, telecom, and tech sectors | Used across various service industries |
The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.
What does a senior service delivery manager do?
A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.
What are popular job titles related to Senior Service Delivery Manager jobs in Michigan?
For Senior Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Senior Service Delivery Manager jobs in Michigan look for?
The top searched job categories for Senior Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Senior Service Delivery Manager jobs?
Cities in Michigan with the most Senior Service Delivery Manager job openings:
Job description
Job Summary:
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.