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Senior Service Delivery Manager Jobs in Rochester, MI

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...

Entrega

Service Delivery Manager

Troy, MI

The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...

Entrega

Service Delivery Manager

Troy, MI · On-site

The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...

Datavant

Service Delivery Manager

Detroit, MI

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

Anveta, Inc

Technical Delivery Manager

Auburn Hills, MI · On-site

Technical Delivery Manager Location: Auburn Hills, MI (Onsite) Duration: 6+ Months Need Locals Only ... Identify and mitigate project risks, and escalate issues to senior management as needed. Ensure ...

Recar

Order and Delivery Operation Manager

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...

Slate Auto

Order and Delivery Operation Manager

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...

Entrega

Project Manager

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Project Manager works closely with the Service Delivery Manager, who retains overall ... accountability for delivery outcomes, and with Delivery Leads and delivery teams responsible for ...

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Senior Service Delivery Manager information

See Rochester, MI salary details

$20.7K

$108.9K

$193.3K

How much do senior service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior service delivery manager in Rochester, MI is $108,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $133,500.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What job categories do people searching Senior Service Delivery Manager jobs in Rochester, MI look for?

The top searched job categories for Senior Service Delivery Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Senior Service Delivery Manager jobs?

Cities near Rochester, MI with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $108,851 per year, or $52.3 per hour.

Service Delivery Manager

Entrega

Troy, MI • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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