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Senior Service Delivery Manager Jobs (NOW HIRING)

Datavant

Senior Service Delivery Manager

Portland, OR

$94K - $130K/yr

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Sr. Manager, Service Delivery leads ...

Datavant

Senior Service Delivery Manager

Redwood City, CA · On-site

$94K - $130K/yr

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Sr. Manager, Service Delivery leads ...

Datavant

Senior Service Delivery Manager

Reno, NV

$94K - $130K/yr

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Sr. Manager, Service Delivery leads ...

Chain IQ

Service Delivery Manager

Jersey City, NJ

About the Role We are seeking a Service Delivery Manager (North America) to join a global ... Ability to speak with senior leadership * Fluent English and Spanish is essential What We Offer We ...

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Senior Service Delivery Manager information

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$22.5K

$118.3K

$210K

How much do senior service delivery manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for senior service delivery manager in the United States is $118,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Service Delivery Manager, and why are they important?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a Senior Service Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the role of a senior delivery manager?

A senior service delivery manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage project timelines, and implement process improvements, often using tools like ITIL or PMP certifications to maintain standards and meet organizational goals.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

How much do delivery managers get paid?

Senior Service Delivery Managers typically earn between $90,000 and $150,000 annually, depending on experience, industry, and location. They often have strong project management skills and certifications like PMP or ITIL, which can influence salary levels.

What is the highest paid delivery job?

The highest paid delivery jobs are often executive or specialized roles such as logistics directors or supply chain managers, rather than standard delivery positions. Senior Service Delivery Managers in logistics or IT service delivery can also earn high salaries, especially with extensive experience and certifications like PMP or Six Sigma. Compensation varies based on industry, location, and level of responsibility.

What is the role of a senior service delivery manager?

A senior service delivery manager oversees the delivery of IT or service-based solutions to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage client relationships, and implement processes to meet service level agreements (SLAs) and organizational goals.

What does a Senior Service Delivery Manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.
What cities are hiring for Senior Service Delivery Manager jobs? Cities with the most Senior Service Delivery Manager job openings:
What states have the most Senior Service Delivery Manager jobs? States with the most job openings for Senior Service Delivery Manager jobs include:
What job categories do people searching Senior Service Delivery Manager jobs look for? The top searched job categories for Senior Service Delivery Manager jobs are:
Senior Service Delivery Manager jobs near you
Sr. Service Delivery Manager

Sr. Service Delivery Manager

Clearwater Analytics

Boise, ID

Full-time

Re-posted 27 days ago

Job description

Job Summary:

A career as a Sr. Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role.

Responsibilities:

  • Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients.

  • Manages Client Engagement Model & client health reporting.

  • Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures).

  • Ensures client engagement from the daily user to the decision-maker level of the client.

  • Manages delivery metrics.

  • Provides guidance and mentorship to analysts.

  • Providing training to clients.

  • Coordinates and is involved in resolution of daily client inquiries and projects.

  • Develop client relationships and expands network at those organizations, understanding client business and product needs.

  • Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs.

  • Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support.

  • Maintain knowledge of product enhancements and the changing investments accounting industry.

  • Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering.

Required Skills:

  • Working knowledge of financial services and investment accounting.

  • Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred.

  • Self-starter proactively seeks out solutions and expertise.

  • Able to execute in a fast paced and sometimes ambiguous environment.

  • Strong computer skills, including proficiency in Microsoft Office.

  • Excellent attention to detail and strong documentation skills.

  • Outstanding verbal and written communication skills.

  • Strong organizational and interpersonal skills.

  • Exceptional problem-solving abilities.

Education and Experience:

  • Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations.

  • 5+ Years of experience.

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