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Senior Service Delivery Manager Jobs (NOW HIRING)

Nile Global Inc

Global Service Delivery Manager

You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Stefanini Group

Effective time and project management skills * ITIL Foundations experience a plus (for ITO Service Delivery) * Attendance and schedule adherence are requirements of this position * Some travel will ...

Wabtec

Hosted Service Delivery Manager

Wayne, PA

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

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Senior Service Delivery Manager information

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$22.5K

$118.3K

$210K

How much do senior service delivery manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior service delivery manager in the United States is $118,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $145,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.
What cities are hiring for Senior Service Delivery Manager jobs? Cities with the most Senior Service Delivery Manager job openings:
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What job categories do people searching Senior Service Delivery Manager jobs look for? The top searched job categories for Senior Service Delivery Manager jobs are:
Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,258 per year, or $56.9 per hour.

Global Service Delivery Manager

Nile Global Inc

Remote

Full-time

Re-posted 10 days ago

Job description

We envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware, and operates free of complexity. Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our customers by pushing the boundaries of autonomy. Imagine a network that continuously monitors, optimizes, and upgrades itself-all without the need for human intervention. Our audacious journey began in 2018 when we brought together a team of industry veterans and visionaries in networking, cybersecurity, cloud software, and AI to disrupt a $100 billion enterprise networking market, starting with the wired and wireless LAN. Today, our Nile Access Service is redefining connectivity as a service for organizations worldwide, from cutting-edge technology companies to leading healthcare and financial institutions, and beyond.
Where do we go from here? Well, that's where you come in. We are expanding in all areas, bringing in some of the brightest talent to further shape Nile's future, prepare for growth, and tackle tough tasks to ensure our momentum never slows.
Role Description
Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer satisfaction, drive continuous improvement, and uphold Nile's commitment to delivering reliable, high-performance network services.
Key Responsibilities:
  • Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs.
  • Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience.
  • Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures.
  • Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues.
  • Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards.
  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions.
  • Leadership and Coordination: Lead and coordinate the delivery of Nile service components, orchestrating efforts among various stakeholders, including customer IT teams, deployment partners, and internal teams. Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes.
  • Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance service delivery efficiency and effectiveness.

Qualifications:
  • Experience: Proven experience in service delivery management within the networking or IT services industry, with a focus on global scale operations.
  • Networking Knowledge: Strong understanding of enterprise networking, zero trust security, and AI-driven network management.
  • IT Service Management: Proficient in ITIL framework and best practices, with the ability to tailor processes to a networking-focused environment.
  • Customer-Focused: Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.
  • Leadership Skills: Strong leadership abilities with experience in coordinating and orchestrating complex service delivery projects involving multiple stakeholders. Ability to guide cross-functional teams, including customer IT departments and deployment partners, to ensure seamless and successful delivery.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to articulate complex networking concepts to both technical and non-technical stakeholders.
  • Education: Bachelor's degree in IT, Computer Science, Networking, Business, or a related field.
  • Join Nile and play a critical role in shaping the future of enterprise networking by ensuring the delivery of secure, reliable, and innovative network services to our global customers.
 

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