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Senior Service Delivery Manager Jobs (NOW HIRING)

Datavant

Service Delivery Manager

Philadelphia, PA

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

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AQUALIS

Service Delivery Manager

Florence, SC · On-site

$21/hr

The Service Delivery Manager (SDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...

CleanHarbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

World Wide Technology

Service Delivery Manager

$85K - $100K/yr

This role is responsible for service delivery management and oversight, process improvement, tooling evolution, and operational standardization. The position acts as a critical link between bridge ...

Clean Harbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

HCLTech

SAP Service Delivery Manager

Foster City, CA

$170K/yr

SAP Service Delivery Manager Job ID: 63587 Position Type: Full-time Location: Foster City, CA Role ... Throughout your time with us, we offer transparent communication with senior-level employees ...

New

MSP Hire, Inc.

MSP Service Delivery Manager

San Jose, CA · On-site

$135K - $165K/yr

We are a growing Managed IT Services Provider looking for an experienced MSP Service Delivery Manager to lead service operations, support our technical team, manage client relationships, and help ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY

$150K - $180K/yr

... experienced Service Delivery Manager to build and maintain relationships with the organization ... senior leadership on a regular basis regarding status updates and initiatives/opportunities for ...

Peloton Group

AMS Service Delivery Manager

Rogers, AR · On-site

Position Overview Peloton is seeking a Service Delivery Manager (SDM) to lead Oracle Application Managed Services for a strategic client. This individual will be responsible for ensuring operational ...

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Senior Service Delivery Manager information

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$22.5K

$118.3K

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How much do senior service delivery manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for senior service delivery manager in the United States is $118,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Service Delivery Manager, and why are they important?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a Senior Service Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What jobs pay $2000 a day?

Senior Service Delivery Managers in IT and technology consulting can earn around $2,000 per day, especially with extensive experience, certifications, and in high-demand industries. Such roles often require strong leadership, project management skills, and knowledge of service delivery frameworks like ITIL or PMP. Compensation varies based on location, company size, and project scope.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

How much do senior delivery managers make in the US?

Senior Service Delivery Managers in the US typically earn between $100,000 and $150,000 annually, with salaries varying based on experience, industry, and location. They often have strong project management skills and certifications like PMP or ITIL, which can influence compensation.

What is the highest paid delivery job?

For a Senior Service Delivery Manager, the highest paid delivery roles are typically in industries like IT, consulting, or logistics, where senior managers oversee large teams and complex projects. These positions often offer six-figure salaries, especially with extensive experience, certifications, and leadership skills in high-demand sectors.

What is the role of a senior service delivery manager?

A senior service delivery manager oversees the delivery of IT or service-based solutions to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage client relationships, and implement processes to meet service level agreements (SLAs) and organizational goals.

What does a Senior Service Delivery Manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.
What cities are hiring for Senior Service Delivery Manager jobs? Cities with the most Senior Service Delivery Manager job openings:
What states have the most Senior Service Delivery Manager jobs? States with the most job openings for Senior Service Delivery Manager jobs include:
What job categories do people searching Senior Service Delivery Manager jobs look for? The top searched job categories for Senior Service Delivery Manager jobs are:
Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $118,258 per year, or $56.9 per hour.
Service Delivery Manager

Service Delivery Manager

Datavant

Philadelphia, PA

$72K - $78K/yr

Full-time

Posted yesterday

Datavant rating

7.0

Company rating: 7.0 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

127th of 204 rated it services

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership.

You will:

  • Travel up to 50% to various areas of New York/Pennsylvania
  • Own overall service delivery performance across assigned portfolio, including SLA's, quality, Global, cost and throughput
  • Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services
  • Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
  • Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
  • Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
  • Partner with Supervisors to coach staff, address performance issues, and support employee growth
  • Serve as the first point of operational escalation for site-level execution issues (not customer issues)
  • Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
  • Support training for new hires and ensure readiness to transition to centralized training (Phase 2)
  • Maintain an accurate skills matrix and assist with work assignment optimization
  • Contribute to continuous improvement initiatives and transformation pilots
  • Work with VPO to address concerns with Account Management team for client communication

Success Metrics

  • Achievement of SLA's, quality and cost targets
  • Improved operational efficiency and scalability
  • Reduction of rework and waste
  • Strong performance and engagement/retention of team
  • Successful adoption of new technology

What you will bring to the table:

  • Experience managing teams in healthcare operations, HIM, or a large-scale production environment
  • Demonstrated ability to coach and develop people leaders
  • Comfort using metrics and dashboards to guide operational decision-making
  • Strong understanding of HIPAA and regulated workflows
  • Problem-solving skills and the ability to respond quickly to operational fluctuations
  • Identify process improvement needs and appropriate solutions
  • Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

Bonus points if:

  • You have experience with ROI workflows or EMR systems
  • You have led multi-site teams
  • You have experience with Lean or continuous improvement methodologies

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:
$72,000—$78,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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