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Senior Service Delivery Manager Jobs in Florida (NOW HIRING)

Accenture

Network Service Delivery Manager

Orlando, FL · Hybrid

$94K - $224K/yr

The Network Service Delivery Manager (SDM) is a client-facing leader responsible for the delivery, governance, and operational performance of network services across hybrid environments. The role ...

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Accenture

Network Service Delivery Manager

Tampa, FL · Hybrid

$94K - $224K/yr

The Network Service Delivery Manager (SDM) is a client-facing leader responsible for the delivery, governance, and operational performance of network services across hybrid environments. The role ...

New

Phiston Technologies, Inc.

Be Seen First

Sr. Service Manager

Miramar, FL · On-site

$100K - $140K/yr

The Senior Service Manager owns the global service organization end to end: field service delivery, preventive maintenance programs, technical support, spare parts strategy, warranty administration ...

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Senior Service Delivery Manager information

See Florida salary details

$16.8K

$88.4K

$156.9K

How much do senior service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior service delivery manager in Florida is $88,374.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $108,400.00 per year, depending on experience, location, and employer.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What are popular job titles related to Senior Service Delivery Manager jobs in Florida?

For Senior Service Delivery Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Senior Service Delivery Manager jobs in Florida look for?

The top searched job categories for Senior Service Delivery Manager jobs in Florida are:

What cities in Florida are hiring for Senior Service Delivery Manager jobs?

Cities in Florida with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $88,374 per year, or $42.5 per hour.

Senior Service Delivery Manager

Auxis

Fort Lauderdale, FL • On-site

Other

Posted 10 days ago

Job description

Job Summary
A Service Delivery Manager (SDM) is a trusted advisor to Auxis' (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure through quality Service Delivery Management. The SDM provides the necessary client liaison support and daily technical service delivery to ensure the delivery of world-class IT support within their assigned business areas. The SDM provides support across all technical platforms and teams for all aspects of customer delivery, including day-to-day management, quality service delivery, escalations, and roadblock removal. The DM maintains a strong relationship with their customers, gaining an understating of their customer's IT organization assisting in driving continuous service improvement of IT services to improve overall customer satisfaction, including but not limited to ticket management, standardization of service delivery processes, and efficient allocation of resources.
Responsibilities
  • Manage the day-to-day service delivery requests to meet or exceed client expectations.
  • Understand daily resource (staff) utilization and organize work to maximize delivery of client service requests
  • Work closely with Costa Rica and Colombia delivery teams to ensure customer requests are satisfied within agreed-upon timeline and SLA
  • Manage the creation and accuracy of SOP documentation to ensure delivery of services are consistent
  • Participate in project discussions ensuring proper allocation of staff to balance day-to-day delivery versus project delivery
  • Act as a technical escalation point for team and client, escalating to Ops Director, team leads, and management as needed
  • Quickly addresses roadblocks that negatively impact delivery of services
  • Recommends and implements process improvements to maximize overall account and team efficiencies
  • Acts as a technical project manager for small-medium projects
  • Working with the team to identify, document, and present innovative recommendations to the customer for improvements in the environment
  • Assist in managing the ongoing execution of Auxis' standard operating procedures, including but not limited to Service Request, Incident, Problem, Change and Configuration Management at assigned accounts.
  • Assist in managing the delivery of IT Cloud infrastructure services at assigned account(s), including but not limited to compute, storage, network management, operations and support; telecommunications management and support; and as requested project-based services, in accordance with the terms of the Managed Services Agreement.
  • Support other ITO Practice activities, as required, including:
  • In collaboration with technical teams, support the design, architecture, implementation, management and support of complex infrastructure and cybersecurity technology environments.
  • Guide the deployment of Auxis' IT Operations methodology and platform, including the implementation of Auxis' standard operating procedures (Service Request, Incident, Problem, Change and Configuration Management, etc.) for other client environments as needed

Skills and Experience
  • 6+ years' experience as a Service Delivery Manager, or IT Account Manager, or IT Manager, with a minimum of three (3) years in the Outsourcing industry or experience in large complex organizations
  • College Degree
  • Fluency in English and Spanish (strong oral and written communication skills)
  • Experience managing and/or supporting IT Technologies
  • Background knowledge of network communications equipment and high-level design, Windows Server roles and functions, and database foundational knowledge.
  • Experience working with Desktops, Servers, Virtual Machines, and Tablets.
  • Background knowledge of Enterprise Applications
  • Experience working with multiple vendors in a complicated multi-vendor support environment.
  • Experience guiding staff and ticket workflows in a high-volume, day-to-day, tactical service request environment
  • Knowledge and/or Training on best practices or IT frameworks, such as ITIL v4 (Information Technology Infrastructure Library)
  • Experience capturing team performance metrics and presenting to upper management with recommendations on improvement
  • Strong project management, staff motivation and coaching, customer relationship skills, and used to working under pressure with tight deadlines
  • Strong people skills coupled with strong communication skills are essential for this role.
  • Valid US Passport for potential travel to Costa Rica and Colombia as required (Project work, operations, training and client visits)

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