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Senior Service Delivery Manager Jobs (NOW HIRING)

TekSynap

Senior Service Delivery Administrator

Honolulu, HI

$84K - $115K/yr

Daily Operations, Queue Management, and Service Health * Build, maintain operational trackers ... Overview We are seeking a Senior Service Delivery Administrator to join our team supporting Network ...

Caring Senior Service

General Manager

San Antonio, TX · Remote

$55K - $65K/yr

Caring Senior Service Headquarters Department: Caring Anywhere Job Type: Full-Time Compensation ... Oversee service delivery operations, client retention, customer experience, and utilization.

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures ...

Axos Bank

IT - Service Delivery Manager

San Diego, CA · Hybrid

$95K - $115K/yr

About This Job As our IT - Service Delivery Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our organization's IT services. You will be responsible for ...

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Senior Service Delivery Manager information

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$22.5K

$118.3K

$210K

How much do senior service delivery manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for senior service delivery manager in the United States is $118,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Service Delivery Manager, and why are they important?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a Senior Service Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the role of a senior delivery manager?

A senior service delivery manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage project timelines, and implement process improvements, often using tools like ITIL or PMP certifications to maintain standards and meet organizational goals.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

How much do delivery managers get paid?

Senior Service Delivery Managers typically earn between $90,000 and $150,000 annually, depending on experience, industry, and location. They often have strong project management skills and certifications like PMP or ITIL, which can influence salary levels.

What is the highest paid delivery job?

The highest paid delivery jobs are often executive or specialized roles such as logistics directors or supply chain managers, rather than standard delivery positions. Senior Service Delivery Managers in logistics or IT service delivery can also earn high salaries, especially with extensive experience and certifications like PMP or Six Sigma. Compensation varies based on industry, location, and level of responsibility.

What is the role of a senior service delivery manager?

A senior service delivery manager oversees the delivery of IT or service-based solutions to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage client relationships, and implement processes to meet service level agreements (SLAs) and organizational goals.

What does a Senior Service Delivery Manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.
What cities are hiring for Senior Service Delivery Manager jobs? Cities with the most Senior Service Delivery Manager job openings:
What states have the most Senior Service Delivery Manager jobs? States with the most job openings for Senior Service Delivery Manager jobs include:
What job categories do people searching Senior Service Delivery Manager jobs look for? The top searched job categories for Senior Service Delivery Manager jobs are:
Senior Service Delivery Manager jobs near you

Infrastructure Service Delivery Manager

Futran Tech Solutions Pvt. Ltd.

Seattle, WA • On-site

Full-time

Re-posted 20 days ago

Job description

Job Title: Infrastructure Service Delivery Manager
Location: Spokane, WA (Onsite)
Job Description:
  • Expertise on experience and knowledge on infrastructure components - Platform, Backup, storage, and Network.
  • Being a Delivery Manager / NOC Lead, responsible for the project delivery and ensure to meet the committed SLA/KPI's.
  • Experience in handling & managing 24*7 projects & offshore team.
  • Hands on experience on patching - Servers on a monthly/regular interval.
  • Perform the Production Database patch activities.
  • Update / upgrade the network components as part of regular patching.
  • Knowledge on Cloud based infrastructure solutions.
  • Steering delivery from onsite for all the infra functions (Network Operations Center & Service Desk).
  • Building customer Relationship and management.
  • Responsible for business growth and bring in new opportunities.
  • Onsite customer facing role with onsite offshore delivery support model.
  • Closely works with Offshore tower leads & team members.
  • Enable right support from respective technology towers for the smooth service delivery.
  • Responsible for handling Hi-Priority / outages and drive towards resolution. (ex. During Hi-Priority/outages, engaging the right technical team and 3rd Party stakeholders)
  • Ensure resources, capabilities, and capacity to meet Customer requirements.
  • Responsible for resource fulfilment as per the requirement.
  • Responsible for Operation Review Meetings (Weekly/Monthly/Quarterly) with customer counterparts - Highlights, SLA performance, Risks, Issues, Upcoming major activities etc
  • Preparing the reports based the requests & requirements from customer & internal team.
  • Support account for revenue growth by managing high profitability.
  • Identify the enhancement area's and bring in the necessary improvements.
  • Ensure proper communication between onsite, offshore and Customer teams.
  • Ensure to participate in the Major Incident Management call and send the periodic communication to internal and customer teams.
  • Excellent communication skills and experience on tools like ServiceNow, Splunk and ITIL process.
  • 24*7 project - flexible with the work schedule and support during off business hours for any need / priority issues.

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