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Senior Service Delivery Manager Jobs in California

ServiceNow

Service Delivery Manager

Santa Clara, CA · On-site +1

As a Service Delivery Manager, you will be part of a team supporting the Director, Service Delivery in executing the regional service delivery strategy and governance frameworks. Your focus will be ...

ServiceNow

Service Delivery Manager

Santa Clara, CA

As a Service Delivery Manager, you will be part of a team supporting the Director, Service Delivery in executing the regional service delivery strategy and governance frameworks. Your focus will be ...

ServiceNow

Service Delivery Manager

Santa Clara, CA · On-site

As a Service Delivery Manager, you will be part of a team supporting the Director, Service Delivery in executing the regional service delivery strategy and governance frameworks. Your focus will be ...

GardaWorld

Service Delivery Manager

London, ON · On-site

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

Clean Harbors

Service Delivery Manager

San Diego, CA · On-site

$127K/yr

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

New

Clean Harbors

Service Delivery Manager

San Diego, CA

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

New

CleanHarbors

Service Delivery Manager

San Diego, CA · On-site

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

New

Clean Harbors

Service Delivery Manager

San Diego, CA

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

New

GDI Infotech

Service Delivery Manager

San Francisco, CA · On-site

$88 - $132/hr

San Francisco, United States | Posted on 08/21/2026 GDI Infotech provides technology staffing and digital transformation solutions to MSPs, enterprise technology organizations, and institutions such ...

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All JobsService Delivery JobsSenior Service Delivery Manager JobsSenior Service Delivery Manager Jobs in California

Senior Service Delivery Manager information

See California salary details

$22.2K

$116.7K

$207.3K

How much do senior service delivery manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for senior service delivery manager in California is $116,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,400.00 and $143,100.00 per year, depending on experience, location, and employer.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What are popular job titles related to Senior Service Delivery Manager jobs in California?

For Senior Service Delivery Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Senior Service Delivery Manager jobs in California look for?

The top searched job categories for Senior Service Delivery Manager jobs in California are:

What cities in California are hiring for Senior Service Delivery Manager jobs?

Cities in California with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $116,710 per year, or $56.1 per hour.

Service Delivery Manager

Tata Consultancy Service Limited

Irvine, CA • On-site

$90K - $120K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$120,000 a year
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