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Senior Service Delivery Manager Jobs in Indiana (NOW HIRING)

EXOS

Sr. Service Delivery Manager

Indianapolis, IN · On-site

... delivery, scope, personnel, operational management challenges and priorities when conflicts arise. * Service Strategy and Planning: * Alignment with Business Goals: They collaborate with senior ...

EXOS

Service Delivery Manager

Lebanon, IN · On-site

Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price ... They collaborate with senior management to understand business objectives and align IT services ...

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

The role involves managing end-to-end support services, ensuring adherence to service level agreements, and leading operational management for seamless service delivery. Responsibilities : • Own ...

XPO

Senior Manager, Service Center

Fremont, IN

What you'll need to succeed as a Senior Service Center Manager at XPO Minimum qualifications: * 5 years of supervisory experience * Thorough knowledge of and experience with the Less-than-Truckload ...

XPO

Senior Manager, Service Center 2

Fort Wayne, IN

What you'll need to succeed as a Senior Service Center Manager at XPO Minimum qualifications: * 5 years of supervisory experience * Thorough knowledge of and experience with the Less-than-Truckload ...

Clean Harbors

Driver and Service Manager

Fort Wayne, IN · On-site

$70K - $75K/yr

Safety-Kleen in Fort Wayne, IN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

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All JobsService Delivery JobsSenior Service Delivery Manager JobsSenior Service Delivery Manager Jobs in Indiana

Senior Service Delivery Manager information

See Indiana salary details

$21.4K

$112.5K

$199.8K

How much do senior service delivery manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for senior service delivery manager in Indiana is $112,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $138,000.00 per year, depending on experience, location, and employer.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What are popular job titles related to Senior Service Delivery Manager jobs in Indiana?

For Senior Service Delivery Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Service Delivery Manager jobs in Indiana look for?

The top searched job categories for Senior Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Senior Service Delivery Manager jobs?

Cities in Indiana with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $112,530 per year, or $54.1 per hour.

Sr. Service Delivery Manager

Indianapolis, IN • On-site

EXOS
See more jobs at EXOSexternal

Full-time

Re-posted 16 days ago

Job description

  • Serve as the main driver of the customer engagement team to provide leadership, enhance client relationship and superior communication to the client, Core Technology leadership and the team
    • Through Weekly Status Meetings
    • Monthly Client Reviews
    • Quarterly Business Reviews
    • Internal Planning and Strategy Sessions - Resource Allocations
  • Keep the team (consultant, business development, team management) fully updated on all feedback coming from the client and ensure adherence to client expectations (Internal Status Meetings/Reports)
  • Ensuring the services are implemented and project deliverables have been fully delivered by EXOS, conform to what has been contractually agreed between client as well monitoring the delivery of services against agreed schedule, quality, scope, and budget.
  • Facilitate resource requests, assist in resource planning and address resources performance issues.
  • Acting as the escalation point when issues arise with EXOS resources / services and managing any dispute or conflict, ensuring communication with Director to determine course of action
  • Working with internal resources within EXOS on project performance (services delivery, progress, etc.).
  • Communicate additional opportunities that are identified with an engagement to business development and actively assist team in growing the opportunity
  • When required, produce a project plan based on project size and customer requirements
  • Participate in the pre-sales cycle with business development to help understand specific requirements when the opportunity is robust to help finalize an engagement.
  • Act as the primary escalation point with Director & Sr. Director for any challenges in delivery or the relationship.
  • Offer guidance and/or mediation in delivery, scope, personnel, operational management challenges and priorities when conflicts arise.
  • Service Strategy and Planning:
    • Alignment with Business Goals: They collaborate with senior management to understand business objectives and align IT services accordingly.
    • Service Portfolio Management: They oversee the catalog of IT services offered, ensuring they meet current and future needs.
  • Service Design and Transition:
    • Capacity and Availability Management: They ensure that IT resources are adequately provisioned and available to meet service demands.
    • Change Management: They oversee the process of implementing changes to IT services, minimizing disruptions to the business.
  • Service Operation:
    • Incident Management: They are responsible for the timely resolution of incidents, minimizing their impact on business operations.
    • Problem Management: They identify and address the root causes of recurring incidents to prevent future disruptions.
    • Request Fulfillment: They manage service requests from users, ensuring they are handled promptly and efficiently.
  • Continuous Improvement:
    • Performance Monitoring and Reporting: They track key performance indicators (KPIs) to assess the effectiveness of IT services and identify areas for improvement.
    • Service Improvement Plans (SIPs): They develop and implement plans to enhance the quality and efficiency of IT services.
  • Vendor Management:
    • Supplier Relationship Management: They liaise with external vendors and service providers to ensure they meet contractual obligations and deliver value.
  • Stakeholder Communication:
    • Customer Relationship Management: They maintain open and effective communication with customers to understand their needs and expectations.
    • Reporting and Documentation: They provide regular reports on service performance and maintain documentation related to IT service delivery.
  • Technology Evaluation and Adoption:
  • Stay Informed: They stay abreast of emerging technologies and evaluate their potential to enhance IT service delivery.

  • Strong presentation, communication, time management, writing and interpersonal skills with clients and EXOS team members
  • Willingness to travel to client locations (expected travel to be minimal)
  • Awareness of various technologies including (but not limited to) Business Process Analysis, Workflows, Microsoft 365, SharePoint Teams, infrastructure systems (servers, storage and network) and business intelligence solutions.
  • Strong communication (both verbal and written) skills.
  • Bachelor's degree in computer science, Software Engineering, MIS or relevant professional
  • 5+ years of relevant experience or equivalent combination of education and work experience in a technical consulting environment is required.
  • Should have awareness in both Government and Non-Government customers with exposure to security, development, and service standards such as ITIL, ISO, etc.
  • Must have proven solutions consulting experience in large enterprises.
Education:Employment Type: FULL_TIME

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