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Remote Service Delivery Manager Jobs in Indiana (NOW HIRING)

Harris

This robust management role involves overseeing billable services delivery, leading customer ... Drive continuous improvement initiatives in service delivery processes, documentation standards ...

Harris

This robust management role involves overseeing billable services delivery, leading customer ... Drive continuous improvement initiatives in service delivery processes, documentation standards ...

Humana

Manager, Care Management

East Chicago, IN · Remote

Develop and maintain policies and procedures that support consistent, high-quality service delivery ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

East Chicago, IN · Remote

Develop and maintain policies and procedures that support consistent, high-quality service delivery ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

East Chicago, IN · Remote

Develop and maintain policies and procedures that support consistent, high-quality service delivery ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Deloitte

GCP Manager

Indianapolis, IN · On-site +1

... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

GigaBrands

Brand Manager

Brazil, IN · Remote

... service delivery across multiple Amazon brands. As a Brand Manager, you'll work closely with ... Familiarity with project/task management platforms (e.g., ClickUp) Benefits * Full-time, remote ...

GigaBrands

Brand Manager - INT003

Brazil, IN · Remote

... service delivery across multiple Amazon brands. As a Brand Manager, you'll work closely with ... Familiarity with project/task management platforms (e.g., ClickUp) Benefits * Full-time, remote ...

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All JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Indiana

Remote Service Delivery Manager information

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Indiana? For Remote Service Delivery Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Indiana look for? The top searched job categories for Remote Service Delivery Manager jobs in Indiana are:
What cities in Indiana are hiring for Remote Service Delivery Manager jobs? Cities in Indiana with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Project Manager, Service Delivery

Project Manager, Service Delivery

Zayo Group, LLC

Indianapolis, IN • On-site, Remote

$77K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:
  • Waves services, Ethernet Services, IP Services

  • Dark Fiber metro and/or Long Haul services

  • Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

The Project Manager candidate possesses the following skills and expertise
  • Subject Matter advocate for process and program management and driving improvements

  • Excellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements.

  • Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution

  • Strong system and process knowledge in Lit and Fiber services implementation.

  • Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.

  • Known as a go to person/trusted advisor that willingly assists other team members.

  • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.

  • Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Responsibilities
  • End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.

  • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress

  • Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.

  • Customer ownership and advocacy; the PM provides 'Voice of the Customer' project feedback

  • Develop and maintain customer project plans based on contractual requirements and service designs

  • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.

  • Perform and oversee daily PM operational tasks working cross-functionally.

  • Build, maintain, and report operational metrics for end-to-end milestone management.

  • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements

  • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Preferred Qualifications and Expertise
Systems and Processes
  • Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

  • Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.

Communication, Relationship, and Leadership
  • Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution

  • Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals

  • Self driven and motivated to provide exceptional customer service

  • Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Experience Qualifications
Five to ten (5-10) years of experience in managing Telecom services projects
Estimated base salary range: $77,100 - $118,600 USD/annually
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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