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Remote Service Delivery Manager Jobs in Indiana (NOW HIRING)

PharMerica

Strategic Account & Growth Manager

Indianapolis, IN · Remote

$85K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position but must reside within the territory. Territory: IN, OH, IL, PA, MI ... Partners with internal teams (operations, pharmacy, billing) to ensure consistent service delivery ...

Liveops

Remote Customer Service Agent

Valparaiso, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

BrightSpring

Strategic Account & Growth Manager

Indianapolis, IN · Remote

$100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position but must reside within the territory. Territory: IN, OH, IL, PA, MI ... Partners with internal teams (operations, pharmacy, billing) to ensure consistent service delivery ...

Liveops

Remote Customer Service Agent

Greenwood, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Indianapolis, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Anderson, IN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Bloomington, IN · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Elkhart, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Columbus, IN · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Noblesville, IN · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Fort Wayne, IN · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Carmel, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Kokomo, IN · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Muncie, IN · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Lafayette, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Evansville, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Fishers, IN · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

West Lafayette, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Liveops

Remote Customer Service Agent

Terre Haute, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Indiana

Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Indiana? For Remote Service Delivery Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Indiana look for? The top searched job categories for Remote Service Delivery Manager jobs in Indiana are:
What cities in Indiana are hiring for Remote Service Delivery Manager jobs? Cities in Indiana with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you

Strategic Account & Growth Manager

PharMerica

Indianapolis, IN • Remote

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

PharMerica rating

6.6

Company rating: 6.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

66th of 112 rated pharmacies

Job description

Our Company

PharMerica

Overview

The Strategic Account & Growth Manager is responsible for driving market growth in long term care while maintaining, expanding and strengthening relationships with prescribers and pharmaceutical partners with Blake Pharmacy across an assigned region. This role integrates strategic account management with business development, ensuring high client satisfaction, retention, and expansion of pharmacy services.

The ideal candidate has 5+ years of experience in account management, B2B sales, or business development, preferably within long-term care, healthcare services, or pharmacy. This individual serves as the primary regional representative of the organization, aligning client needs with operational execution while identifying opportunities to grow market share.

This is a remote position but must reside within the territory.

Territory: IN, OH, IL, PA, MI

Schedule: 8am - 5pm, weekends as needed

Travel: up to 75%

Benefits and perks for You! 

  • Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k) 
  • Company Paid Time Off*
  • Shift Differential 
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs 
  • Commission Plan
Responsibilities
  • Develops and executesa regional sales strategy aligned with organizational growth targets
  • Identifies, prospects, and secures new prescribers and pharmaceutical partners with Blake Pharmacy clients within the assigned territory
  • Leads the full sales lifecycle, including outreach, needs assessment, presentations, proposal development
  • Drives organic growth within existing accounts through service expansion and relationship development
  • Maintains a strong sales pipeline and provide accurate forecasting to leadership
  • Serves as the primary relationship owner for prescribers and pharmaceutical partners with Blake Pharmacy clients within the region
  • Builds and maintains strong partnerships with administrators, nursing leadership, and clinical stakeholders
  • Conducts routine business reviews to evaluate service performance and address client needs
  • Proactively identifies and mitigate risks to client satisfaction and retention
  • Partners with internal teams (operations, pharmacy, billing) to ensure consistent service delivery and issue resolution
  • Acts as the voice of the client and market within the organization
  • Provides insights on regional trends, competitor activity, and growth opportunities
  • Collaborates with onboarding and implementation teams to ensure successful client transitions
  • Monitors and reports on performance metrics, ensuring alignment with business objectives
Qualifications
  • Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience)
  • 5+ years of experience in account management, sales, or business development
  • Experience in long-term care, healthcare services, or pharmacy strongly preferred
  • Demonstrated success managing a territory or region
  • Strong relationship management and influencing skills across multiple stakeholder groups
  • Proven ability to drive revenue growth and meet or exceed sales targets
  • Effective communication, presentation, and negotiation capabilities
  • Ability to navigate complex healthcare environments and regulatory considerations
  • Highly organized with strong time and territory management skills
  • Percentage of Travel: 25-75%

**To perform this role will require frequently sitting, and typing on a keyboard with fingers, occasionally walking and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**

About our Line of BusinessPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.Salary RangeUSD $85,000.00 - $100,000.00 / YearEmployment Type: FULL_TIME

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