2

Remote Service Delivery Manager Jobs in Indiana (NOW HIRING)

Tax Manager, Lead Tax Services

Fort Wayne, IN ยท On-site +1

$95K - $195K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

Tax Manager, Lead Tax Services

South Bend, IN ยท On-site +1

$95K - $195K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

Lead Tax Services Senior Manager

South Bend, IN ยท On-site +1

$127K - $269K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

Lead Tax Services Senior Manager

Indianapolis, IN ยท On-site +1

$127K - $269K/yr

Over our 80-year history, delivering excellent service through innovation has been a core part of ... Candidates who are not within commuting distance of a Crowe office may be considered for a remote ...

Regional Manager - Field Services

Fishers, IN ยท On-site +1

$80K - $110K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Collaborate with the Client Manager on escalations and service delivery improvements. Competencies ... Remote employees are expected to be available and communicative during scheduled work hours.

Remote Customer Service Specialist

Indianapolis, IN ยท On-site +1

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Remote Customer Service Specialist

Fort Wayne, IN ยท On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Supervisor, Customer Care and Sales Advisor

Brazil, IN ยท On-site +1

$46K - $53K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... quality service delivery. * Support advisors in handling customer inquiries related to billing ... Performance Management and Reporting * Monitor key performance indicators (KPIs), including ...

Strategic Account & Growth Manager

Indianapolis, IN ยท On-site +1

$85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position but must reside within the territory. Territory: IN, OH, IL, PA, MI ... Partners with internal teams (operations, pharmacy, billing) to ensure consistent service delivery ...

Remote Customer Service Agent

Gary, IN ยท Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Showing results 21-40

Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Indiana? For Remote Service Delivery Manager jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Remote Service Delivery Manager jobs? Cities in Indiana with the most Remote Service Delivery Manager job openings:

Tax Manager, Lead Tax Services

Crowe LLP

Fort Wayne, IN โ€ข On-site, Remote

$95K - $195K/yr

Full-time

Re-posted 11 days ago


Job description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

As a Tax Manager in Lead Tax Services, you will play a critical leadership role in delivering innovative tax solutions to clients across industries. This position requires a combination of technical tax expertise, strategic thinking, and team leadership. You will drive client engagements, manage teams, and contribute to the firm's growth by identifying opportunities, minimizing risk, and enhancing operational efficiency through tax transformation.

Key Responsibilities:

  • Lead and manage multiple complex client engagements, delivering high-quality tax solutions tailored to client needs

  • Provide strategic tax consulting and compliance services with a focus on identifying tax efficiencies and minimizing risk

  • Oversee the planning, execution, and financial management of tax engagements, ensuring timely and accurate deliverables

  • Serve as a trusted advisor to clients, identifying emerging opportunities and areas of exposure through industry-specific insights

  • Mentor, develop, and manage junior professionals to foster a culture of performance, growth, and technical excellence

  • Build and leverage strong internal and external networks to support current business and future growth initiatives

  • Utilize advanced tax technology tools and data platforms to enhance service delivery and operational efficiency

  • Stay current with evolving tax laws, regulations, and industry trends, and promote continuous learning within the team

  • Integrate firmwide Tax Strategy and Tax Transformation initiatives into client service models and team practices

Qualifications:

  • BS in Accounting required, Masters in Taxation or LLM is a plus
  • CPA/JD/EA required
  • Minimum of five (5) years of progressive experience in public accounting or corporate/public blend
  • Consolidated C-Corp, FAS 109, FIN 48, partnership, S-Corp, Individual and/or multi-state experience
  • Strong leadership and ability to build client relationships

Hybrid Work Environment

This role follows a hybrid work model for candidates located near a Crowe office. Candidates who are not within commuting distance of a Crowe office may be considered for a remote work arrangement, subject to business needs.

#LI-Remote & #LI-Hybrid

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,500.00 - $195,400.00 per year. This role follows a hybrid work model for candidates located near a Crowe office. Candidates who are not within commuting distance of a Crowe office may be considered for a remote work arrangement, subject to business needs.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.


Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.


Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation


Crowe logo

About Crowe

Sourced by ZipRecruiter

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Social media