Senior Service Delivery Manager Jobs in Rochester, MI

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Role

• We are seeking a dedicated and detail-oriented Product Delivery Manager to join our fintech team. This role is crucial in bridging the gap between our Product team and Operations, ensuring the successful delivery and support of new products to market. You will play a key role in enabling operational support teams to sustain and enhance product functionality, contributing significantly to our company's growth and success

Responsibilities:

• End-to-End Product Delivery: Oversee the entire product delivery process, from initial intake through to product launch, including dependency and release management, operationalization, and performance reporting.

• Functional Coordination: Lead and streamline change management activities across various functional partners, ensuring smooth transitions and effective resource allocation.

• Timeline and Dependency Management: Efficiently manage project timelines and dependencies, identify and address potential blockers, and ensure clear communication with stakeholder

• Launch Success Criteria: Define, measure, and achieve launch success criteria throughout different deployment stages, from pilot to general availability.

• Client Support: Assist client-facing teams during early product adoption phases, gather feedback, identify opportunities for improvement, and influence teams to expand adoption.

• Continuous Improvement: Continuously enhance market readiness, delivery processes, and adoption of new solutions and partnerships.

Qualifications:

• Experience: 2+ years of relevant experience in product management or a similar role, with a minimum of 2 years in the financial services or fintech industry.

• Payments Industry Knowledge: Strong understanding of payment processing, card networks, acquiring, and the evolving landscape of merchant payment acceptance.

• Data-Driven Approach: Ability to use metrics and data to inform decision-making and track progress.

• Project Management: Proven ability to manage multiple projects simultaneously in an iterative process.

• Communication Skills: Excellent communication skills, capable of conveying complex ideas to both technical and non-technical stakeholders.

• Customer Focus: Demonstrated ability to empathize with customers, understanding their needs and interactions with products.

• Decision Making: Comfortable making decisions with imperfect information, leading without authority, and managing ambiguity and complexity.

• Technical Familiarity: Experience with payment integrations is a plus.

Compensation:

• Our base pay range starts at $70,000- $ 95,000 year for this role

• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan

• Offers will be reflective of the candidate’s location and experience.

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance

• 401k with company match

• RSUs

• Paid vacation, 10 company holidays, sick time, and volunteer time off

• Employee Resource Groups to build community and inclusion at work

• Monthly cell phone and internet stipend

• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Compensation Range: $70K - $95K