Service Delivery Manager Jobs in Reading, MI (NOW HIRING)

About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Summary:
Harbinger Motors is a VC funded early-stage electric vehicle startup based in Garden Grove, California focused on bringing electric stripped chassis to high volume production. The position being filled is located at the Harbinger Processing Center (HPC) in Sturgis, Michigan.
We are seeking a highly motivated, self-starter, organized Delivery Operations Manager to oversee Step Van distribution to the end customer as well as stripped-chassis deliveries to upfitters. It is critical that both the Step Van and the Stripped-Chassis are delivered to their respective location in the correct configuration, on time, and with the correct documentation. In this role, you will work closely with the Sales and Upfitting Team, Production team, Quality Team, and Logistics team to ensure the previously mentioned deliveries are upheld. The role offers the opportunity to build valuable experience at a fast paced, high growth startup during a critical early product development stage.
The mission of this role is to ensure cross-functional alignment and coordination across all stakeholders to drive on-time, quality deliveries. Equally important is the ability to anticipate risks, identify potential issues early, and communicate them effectively to enable timely mitigation and prevent significant operational disruptions.
Job Responsibilities:
Prioritization: Work with Master Scheduler to ensure:

1. Step Van priorities are accurate and clearly communicated to the HPC team to ensure on time deliveries to customers and dealers. Priorities are driven by the sales team. A close working relationship with the sales team is a must.
2. Chassis priorities are accurate and clearly communicated to the HPC team to ensure on time deliveries to the upfitters. Prioritization is processed by Upfitter build start date.
3. Generate a weekly report comparing What was Supposed to Ship vs. What was Actually Shipped.

Pilot Rework Alignment: Pilot rework activities must be executed at both the chassis and step-van levels. The Operations Manager is responsible for ensuring that:

1. Required parts and materials are available to support all planned rework activities.
2. Quality systems accurately document, track, and verify completion of all rework actions.
3. Engineering is engaged when rework cannot be completed as specified, and appropriate deviations or alternative dispositions are evaluated, documented, and approved.
4. Oversee inventory control to ensure Service Parts are allocated correctly (consumed on the designated VIN).

Quality Assurance: Ensure all chassis and step-van are delivered in accordance with customer requirements:

1. Individual must become an expert on product configurations to ensure step vans and chassis are delivered to the correct specification.
2. Confirm all paperwork and inspection checklists are in place before a step van is delivered to a customer or dealer.

Required Skills:

• Five years+ experience in project or program management.
• A background in automotive is a plus with a basic understanding of medium duty commercial trucks.
• Eagerness to learn electrification of an automotive stripped chassis.
• Exceptional communication and interpersonal skills to effectively extract information from the cross functional team: sales, production, quality and logistics team.
• Fosters accountability across the cross functional team.
• High attention to detail for establishing strict document control protocols.
• Computer savvy with a proficiency in Google Workspace, including Google Docs and Google Sheets.
• Fluent in English (written and spoken)
• Work authorized in the United States OR ability to obtain J-1/F-1 visa

Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger's service providers, including providers of background checks, staffing services, and cloud services.
Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.