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Service Delivery Manager Jobs in Connecticut (NOW HIRING)

Datavant

Service Delivery Supervisor

Farmington, CT · On-site

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

New

Datavant

Service Delivery Supervisor

Farmington, CT · On-site

$21.25 - $27.13/hr

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

New

Datavant

Service Delivery Supervisor

Farmington, CT

$21.25 - $27.13/hr

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

New

Telaid

Service Delivery Coordinator

Niantic, CT · On-site

$18 - $19/hr

Manager, Service Delivery Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients ...

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Service Delivery Manager information

See Connecticut salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service delivery manager in Connecticut is $89,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Connecticut?

The most popular types of Service Delivery jobs in Connecticut are:

What job categories do people searching Service Delivery Manager jobs in Connecticut look for?

The top searched job categories for Service Delivery Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Service Delivery Manager jobs?

Cities in Connecticut with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,363 per year, or $43 per hour.

Service Delivery Manager (DFS)

HCL Technologies Limited

Hartford, CT • On-site

$120 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.

Key Responsibilities
  • 1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)
  • 2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
  • 3. To guide, manage, develop, engage the team thereby ensuring employee retention
  • 4. To ensure customer engagement / satisfaction and referenceability
  • 5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies:

  • medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
  • employee assistance program
  • 401(k) retirement plan
  • 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
  • 10 paid holidays per year.
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