This role is fully remote opportunity. The Contributions You'll Make: Channel Strategy Leadership ... Appreciation and understanding of the financial services industry in order to make sound business ...
This role is fully remote opportunity. The Contributions You'll Make: Channel Strategy Leadership ... Appreciation and understanding of the financial services industry in order to make sound business ...
AVP, Corporate Transformation Advisory Delivery Manager (REMOTE)
Hartford, CT ยท Remote
$98K - $155K/yr
Position Summary The AVP, Corporate Transformation Advisory Delivery Manager will oversee and ... Experience in the financial services or insurance industries and an understanding of operational ...
AVP, Corporate Transformation Advisory Delivery Manager (REMOTE)
Hartford, CT ยท Remote
$98K - $155K/yr
Position Summary The AVP, Corporate Transformation Advisory Delivery Manager will oversee and ... Experience in the financial services or insurance industries and an understanding of operational ...
AVP, Corporate Transformation Advisory Delivery Manager (REMOTE)
Hartford, CT ยท Remote
$98K - $155K/yr
Position Summary The AVP, Corporate Transformation Advisory Delivery Manager will oversee and ... Experience in the financial services or insurance industries and an understanding of operational ...
AVP, Corporate Transformation Advisory Delivery Manager (REMOTE)
Hartford, CT ยท Remote
$98K - $155K/yr
Position Summary The AVP, Corporate Transformation Advisory Delivery Manager will oversee and ... Experience in the financial services or insurance industries and an understanding of operational ...
Vice President, Business Engagement & Delivery Manager
Hartford, CT ยท Remote
$174K - $271K/yr
... Delivery Manager to lead the integration of catastrophe analytics into business decision-making ... Estimated Travel up to20% #LI-LH1 #LI-REMOTE For individuals assigned or hired to work in the ...
Vice President, Business Engagement & Delivery Manager
Hartford, CT ยท Remote
$174K - $271K/yr
... Delivery Manager to lead the integration of catastrophe analytics into business decision-making ... Estimated Travel up to20% #LI-LH1 #LI-REMOTE For individuals assigned or hired to work in the ...
Vice President, Business Engagement & Delivery Manager
Hartford, CT ยท Remote
$174K - $271K/yr
... Delivery Manager to lead the integration of catastrophe analytics into business decision-making ... Estimated Travel up to20% #LI-LH1 #LI-REMOTE For individuals assigned or hired to work in the ...
Vice President, Business Engagement & Delivery Manager
Hartford, CT ยท Remote
$174K - $271K/yr
... Delivery Manager to lead the integration of catastrophe analytics into business decision-making ... Estimated Travel up to20% #LI-LH1 #LI-REMOTE For individuals assigned or hired to work in the ...
This is a fully remote position with the opportunity to work alongside a collaborative, high ... For MSP accounts, partner with program managers to ensure delivery against account KPIs and ...
This is a fully remote position with the opportunity to work alongside a collaborative, high ... For MSP accounts, partner with program managers to ensure delivery against account KPIs and ...
This is a fully remote position with the opportunity to work alongside a collaborative, high ... For MSP accounts, partner with program managers to ensure delivery against account KPIs and ...
This is a fully remote position with the opportunity to work alongside a collaborative, high ... For MSP accounts, partner with program managers to ensure delivery against account KPIs and ...
Enterprise Account Manager - North America
Hartford, CT ยท On-site +1
This is a fully remote position based in the United States and requires approximately 50% domestic ... Service Delivery & Operational Excellence * Develop and execute account engagement strategies in ...
Enterprise Account Manager - North America
Hartford, CT ยท On-site +1
This is a fully remote position based in the United States and requires approximately 50% domestic ... Service Delivery & Operational Excellence * Develop and execute account engagement strategies in ...
Sr. Manager, Supplier Management Lead
CT ยท On-site +1
Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA Position Summary * The ... Analyze KPI, SLA, operational, financial, and service delivery trends across strategic suppliers.
Sr. Manager, Supplier Management Lead
CT ยท On-site +1
Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA Position Summary * The ... Analyze KPI, SLA, operational, financial, and service delivery trends across strategic suppliers.
Occupational Therapy Assistant (COTA) - Remote
Hartford, CT ยท On-site +1
$27 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... Growing company in a new model of service delivery * Monthly team meetings * Supportive ...
Occupational Therapy Assistant (COTA) - Remote
Hartford, CT ยท On-site +1
$27 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... Growing company in a new model of service delivery * Monthly team meetings * Supportive ...
Mgr, Customer Solutions
Windsor, CT ยท Remote
$100K - $130K/yr
If the role is remote, there may be occasions that you are requested to come to the office based on ... Knowledge of operational processes, service delivery models, and applicable business practices.
Mgr, Customer Solutions
Windsor, CT ยท Remote
$100K - $130K/yr
If the role is remote, there may be occasions that you are requested to come to the office based on ... Knowledge of operational processes, service delivery models, and applicable business practices.
Mgr, Customer Solutions
Windsor, CT ยท Remote
$100K - $130K/yr
If the role is remote, there may be occasions that you are requested to come to the office based on ... Knowledge of operational processes, service delivery models, and applicable business practices.
Mgr, Customer Solutions
Windsor, CT ยท Remote
$100K - $130K/yr
If the role is remote, there may be occasions that you are requested to come to the office based on ... Knowledge of operational processes, service delivery models, and applicable business practices.
Remote - Occupational Therapist (OT)
Hartford, CT ยท On-site +1
$60/hr
... therapy services, delivering care through virtual, in-home, and clinic-based settings across ... The Remote Occupational Therapist will be responsible for providing occupational therapy services ...
Remote - Occupational Therapist (OT)
Hartford, CT ยท On-site +1
$60/hr
... therapy services, delivering care through virtual, in-home, and clinic-based settings across ... The Remote Occupational Therapist will be responsible for providing occupational therapy services ...
Certified Occupational Therapy Assistant (COTA) - Bilingual Spanish Remote
Bridgeport, CT ยท On-site +1
$41 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... Growing company in a new model of service delivery * Monthly team meetings * Supportive ...
Certified Occupational Therapy Assistant (COTA) - Bilingual Spanish Remote
Bridgeport, CT ยท On-site +1
$41 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... Growing company in a new model of service delivery * Monthly team meetings * Supportive ...
Remote Tax Manager
Stafford, CT ยท Remote
$150K - $170K/yr
Job Title: Remote Tax Manager Job ID: 1050602 Date Posted: July 28, 2026 Employment Type ... in delivering advisory services, not just compliance. * Credentials: Active CPA, EA, JD, or LLM in ...
Quick apply
Remote Tax Manager
Stafford, CT ยท Remote
$150K - $170K/yr
Job Title: Remote Tax Manager Job ID: 1050602 Date Posted: July 28, 2026 Employment Type ... in delivering advisory services, not just compliance. * Credentials: Active CPA, EA, JD, or LLM in ...
Remote Customer Service Specialist
Hartford, CT ยท On-site +1
$17.25 - $22.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Customer Service Specialist
Hartford, CT ยท On-site +1
$17.25 - $22.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Customer Service Specialist
New Haven, CT ยท On-site +1
$17 - $22.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Customer Service Specialist
New Haven, CT ยท On-site +1
$17 - $22.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
... approach to service delivery. * Supervise, coach and mentor all levels of staff. Conduct ... Work efficiently and effectively within virtual and remote team environments. * Stay current on ...
... approach to service delivery. * Supervise, coach and mentor all levels of staff. Conduct ... Work efficiently and effectively within virtual and remote team environments. * Stay current on ...
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes ... delivery of member, provider, client, and internal support services. Provides leadership for ...
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes ... delivery of member, provider, client, and internal support services. Provides leadership for ...
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes ... delivery of member, provider, client, and internal support services. Provides leadership for ...
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes ... delivery of member, provider, client, and internal support services. Provides leadership for ...
Remote Service Delivery Manager information
How does a remote service delivery manager effectively coordinate and support distributed teams?
What is a remote service delivery manager?
What is the difference between Remote Service Delivery Manager vs Customer Support Manager?
| Aspect | Remote Service Delivery Manager | Customer Support Manager |
|---|---|---|
| Credentials | Typically requires project management or service delivery certifications (e.g., PMP, ITIL) | Often requires customer service or support certifications (e.g., HDI, CSAT) |
| Work Environment | Oversees remote service teams, manages service delivery processes | Manages customer support teams, handles client interactions |
| Industry Usage | Common in IT, telecom, and tech services | Widely used across retail, tech, and service industries |
The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.
What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
Job description
Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now
- Define and communicate a 18-24 month product vision and roadmap for the assigned channel.
- Establish AI experience strategy and competitive positioning to support business growth and customer value.
- Present product strategy and secure alignment with executive leadership.
- Set standards for product specifications, delivery practices, and execution quality across teams.
- Drive accountability for business outcomes, customer impact, and value realization beyond milestone delivery.
- Partner with engineering leadership on strategic technology decisions, including:
- Build versus buy evaluations
- AI system design considerations
- Architecture trade-offs that influence product outcomes and customer experiences
- Serve as a strategic partner to the VP, Digital Product.
- Contribute to business cases, investment decisions, and roadmap prioritization activities.
- Influence channel-level product strategy and long-term planning.
- Mentor and develop product delivery professionals across multiple career levels.
- Define capability expectations, career progression frameworks, and best practices for the product delivery discipline.
- Promote a culture of continuous learning, innovation, and delivery excellence.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- 8+ years of product management, technical product management, or related product experience.
- Demonstrated leadership of a product area, portfolio, or channel-level strategy.
- Deep expertise within retirement and wealth management.
- Extensive experience defining and executing AI product strategies.
- Strong technical credibility and ability to influence engineering leadership.
- Experience partnering with and influencing VP-level stakeholders while operating as an individual contributor.
- Experience leading large-scale digital product transformation initiatives.
- Proven success balancing business objectives, customer needs, and technical considerations in strategic decision-making.
- Experience developing product delivery talent and advancing organizational product management capabilities.
Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$114,480 - $170,070 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Misuse of Voya's name in fraud schemes