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Remote Service Delivery Manager Jobs in Connecticut

This role is fully remote opportunity. The Contributions You'll Make: Channel Strategy Leadership ... Appreciation and understanding of the financial services industry in order to make sound business ...

Mgr, Customer Solutions

Windsor, CT ยท Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Knowledge of operational processes, service delivery models, and applicable business practices.

Mgr, Customer Solutions

Windsor, CT ยท Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Knowledge of operational processes, service delivery models, and applicable business practices.

Remote Tax Manager

Stafford, CT ยท Remote

$150K - $170K/yr

Job Title: Remote Tax Manager Job ID: 1050602 Date Posted: July 28, 2026 Employment Type ... in delivering advisory services, not just compliance. * Credentials: Active CPA, EA, JD, or LLM in ...

Remote Customer Service Specialist

Hartford, CT ยท On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Remote Customer Service Specialist

New Haven, CT ยท On-site +1

$17 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Connecticut? For Remote Service Delivery Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Connecticut look for? The top searched job categories for Remote Service Delivery Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Service Delivery Manager jobs? Cities in Connecticut with the most Remote Service Delivery Manager job openings:
Infographic showing various Remote Service Delivery Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Digital Product Delivery Manager

FAVARH

Windsor, CT โ€ข Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Get to Know the Opportunity:
The Lead Digital Product Delivery Manager defines product strategy at the channel level and establishes the standard for product delivery excellence across the organization. This senior individual contributor serves as a strategic partner to executive leadership, guiding long-term product vision, AI strategy, delivery practices, and investment decisions that drive business outcomes.
This role is fully remote opportunity.
The Contributions You'll Make:Channel Strategy Leadership
  • Define and communicate a 18-24 month product vision and roadmap for the assigned channel.
  • Establish AI experience strategy and competitive positioning to support business growth and customer value.
  • Present product strategy and secure alignment with executive leadership.
Delivery Excellence
  • Set standards for product specifications, delivery practices, and execution quality across teams.
  • Drive accountability for business outcomes, customer impact, and value realization beyond milestone delivery.
Architecture Influence
  • Partner with engineering leadership on strategic technology decisions, including:
    • Build versus buy evaluations
    • AI system design considerations
    • Architecture trade-offs that influence product outcomes and customer experiences
Executive Partnership
  • Serve as a strategic partner to the VP, Digital Product.
  • Contribute to business cases, investment decisions, and roadmap prioritization activities.
  • Influence channel-level product strategy and long-term planning.
Job Family Leadership
  • Mentor and develop product delivery professionals across multiple career levels.
  • Define capability expectations, career progression frameworks, and best practices for the product delivery discipline.
  • Promote a culture of continuous learning, innovation, and delivery excellence.
Minimum Knowledge & Experience:
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
  • 8+ years of product management, technical product management, or related product experience.
  • Demonstrated leadership of a product area, portfolio, or channel-level strategy.
  • Deep expertise within retirement and wealth management.
  • Extensive experience defining and executing AI product strategies.
  • Strong technical credibility and ability to influence engineering leadership.
  • Experience partnering with and influencing VP-level stakeholders while operating as an individual contributor.
Preferred Knowledge & Experience:
  • Experience leading large-scale digital product transformation initiatives.
  • Proven success balancing business objectives, customer needs, and technical considerations in strategic decision-making.
  • Experience developing product delivery talent and advancing organizational product management capabilities.
#LI-PS

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$114,480 - $170,070 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes