Remote Service Delivery Manager Jobs in Connecticut

Travel Insured International, a Crum & Forster company, is hiring for a Senior Product Development Delivery Manager. 

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. 

The Senior Product Delivery Manager isa leadership role focused on overseeing the end-to-end delivery of product implementations.  

This role manages cross-functional teams, coordinating efforts, while maintaining communication with stakeholders. 

The position requires strong organizational skills and the ability to balance multiple priorities. Strong communication and the ability to effectively work with others across the organization including Sales, Account Management and Marketing (SAMM), IT, as well as the Crum and Forster Product, Underwriting, Legal, and Compliance teams.  

The position reports to the AVP, Product Management. 

This role can be a hybrid role with a flexible schedule in our Glastonbury, CT office or 100% remote (must work EST hours).  

What you will do: 

• Manage the product development process, from the final underwriting approval to launch and beyond, ensuring efficient execution and timely delivery
• Predict resources needed to reach objectives and manage resources in an effective and efficient manager 
• Ensure product objectives are defined and understood by the team and stakeholders
• Establish communication strategy to effectively communicate with stakeholders, including leadership, providing regular updates on product progress and addressing any issues or concerns
• Identify potential risks and challenges within the product development lifecycle, developing mitigation strategies to ensure successful implementation
• Supports Director of Product Management by contributing to the development of product strategies, roadmaps, and execution plans, ensuring alignment with overall business objectives
• Identifies and documents opportunities for process improvement within the product development lifecycle with recommends solutions to enhance efficiency and effectiveness 
• Utilize industry best practices, techniques and standard through entire product implementation
• Continuously participate in training to maintain proficiency and stay current. 
• Other duties as required. 

What YOU will bring to C&F: 

• A bachelor's degree or equivalent experience is required
• 8+ years in a Product Management role is required 
• Project Portfolio Management preferred 
• Advanced proficiency in Microsoft Excel, Word, and other applications in the Microsoft Office Suite required; knowledge of Salesforce is preferred
• Knowledge of applicable product regulations and experience in market research preferred 
• Travel Insurance industry experience is preferred 
• Strong project management skills, including planning, execution and risk management
• Ability to manage multiple workstreams concurrently with consideration for prioritization, complexity, influence, and levels of involvement required to advance initiatives
• Exceptional communications skills & stakeholder management
• Strong organizational and problem-solving skills, as well as exceptional attention to detail
• Highly effective communication and interpersonal skills
• Demonstrated decision making and problem-solving skills
• Capable of working across complex, decentralized organizations 
• Easily adaptable to changes in business processes, work priorities, and work environment
• demonstrated research skills 
• Desire and ability to quickly learn and apply new concepts, as well as processes and behavior

#LI-MS

#LI-REMOTE

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $100,500 to a maximum of $140,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.