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Service Delivery Manager Jobs in Manchester, CT (NOW HIRING)

Newcastle

IT Service Delivery Manager

Cobalt, CT · Hybrid

Job Posting Title IT Service Delivery Manager Salary Band Competitive About the Role We are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management ...

Charles IT

Service Manager

Middletown, CT · On-site

Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and ... Act as the owner of service delivery quality, ensuring an exceptional client experience across all ...

Charles IT

Service Manager

Middletown, CT · On-site

Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and ... Act as the owner of service delivery quality, ensuring an exceptional client experience across all ...

Charles IT

Service Manager

Middletown, CT · On-site

Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and ... Act as the owner of service delivery quality, ensuring an exceptional client experience across all ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Manchester, CT

Service Delivery Manager information

See Manchester, CT salary details

$29.3K

$94.9K

$162.1K

How much do service delivery manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service delivery manager in Manchester, CT is $94,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $129,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What cities near Manchester, CT are hiring for Service Delivery Manager jobs? Cities near Manchester, CT with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Manchester, CT as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,879 per year, or $45.6 per hour.

IT Service Delivery Manager

Newcastle

Cobalt, CT • Hybrid

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Posting Title

IT Service Delivery Manager

Salary Band

Competitive

Job Description

About the Role

We are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence across the organisation. This is a newly created leadership role where you are expected to bring together key ITIL disciplines, create greater visibility of service performance and establish a more cohesive approach to service delivery.

You will play a pivotal role in breaking down operational silos, ensuring that Incident, Major Incident, Problem, Change and Release Management practices work seamlessly together to deliver stable, reliable and continuously improving services. Working across Technology and the wider business, you will provide leadership, governance and insight to ensure our services are well understood, effectively managed and aligned to business needs. You will be responsible for developing meaningful service reporting, identifying trends and risks, and using data-driven insight to improve operational performance and service resilience.

A key aspect of the role will be building strong relationships with stakeholders at all levels, including technical teams, business leaders and client-facing colleagues. You will ensure that services supporting both internal users and external client platforms are governed effectively and continue to evolve in line with organisational priorities.

This role offers the opportunity to shape and develop a modern Service Delivery function, creating a culture focused on collaboration, accountability and continuous improvement.

About You

You are an experienced IT Service Management leader with a proven track record of improving operational maturity and service reliability within complex technology environments. You understand how effective Incident, Problem, Change and Release Management practices work together to reduce risk, improve stability and deliver a consistently high standard of service.

You should have experience developing and leading service delivery teams and are passionate about creating high-performing, multi-skilled environments where collaboration and continuous improvement is expected. We are looking for someone with strong analytical skills and are able to translate operational data into meaningful insights, using reporting and performance measures to identify trends, drive improvements and support informed decision-making.

You are a confident communicator who can explain complex technical issues in a clear and engaging way to both technical and non-technical audiences. Experience working within regulated environments, such as financial services, would be advantageous, as would familiarity with ITSM platforms such as ServiceNow.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

  • Corporate bonus scheme (on target 10%, up to a maximum 15%)
  • Pension scheme (up to 9% employer contribution)
  • Annual performance related pay reviews
  • Colleague mortgage scheme
  • Electric car salary sacrifice scheme
  • Life assurance (4x salary) and income protection
  • Access to our financial advisers
  • Access to a range of high street and online discounts

Work/Life Balance

  • A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
  • 30 days' annual leave + bank holidays
  • The option to buy and sell up to 5 days' holiday
  • Hybrid working (typically 3 days' home based)
  • Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

  • Private medical insurance
  • Access to a health cash plan through a Medicash scheme
  • Access to an employee assistance programme
  • Free onsite gym at our Cobalt head office and access to discounted gym's
  • Two paid volunteering days' each year
  • Cycle to work scheme

Recognising there's no one-size-fits-all approach to recruitment, we're committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at dave.cowell@newcastle.co.uk

Company:

Newcastle Strategic Solutions Limited

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