Service Delivery Manager Jobs in Manchester, CT (NOW HIRING)

Work Location

State / Region / Province

Arizona, Connecticut, Indiana, North Carolina, Rhode Island, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

150819BR

Technical Skills 1

Technical Skills 2

Domain|Network|Network Security Firewall & Policies

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews
• Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations

• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities

• Experienced in the role of managing cyber security operations covering multiple cyber tracks/domains.
• Broad knowledge across multiple domains like Security Operation Centre (SOC), Identity & Access Management (IDAM), Vulnerability Management, Network Security (Firewall/IDS/IPS). End point Detection & Response (EDR), Risk Management, Cloud Security, Data Security, PKI, Zero Trust, SASE etc.
• Networking knowledge and understanding of routing & switching concepts.
• Preferrable prior hands‑on experience as SME/consultant in any one of the following security domains – GRC, Network Security, IDAM, SOC
• Preferrable experience in working with IT service companies / GSI (Global Systems Integrators)
• Ability to manage teams and guide & mentor technology track leads.
• Ability to engage with client leaders, understand their requirements, address them in proposals and presenting the proposals.
• Ability to communicate effectively with senior stakeholders and influence their decisions.
• Ability to grasp new solutions, technologies and products offerings and take these to customers as needed.
• Experience in program & project management. Ability to drive security programs & projects involving multiple functions and stakeholders.
• The ability to work with a diverse and cross‑functional team and manage multiple tasks simultaneously.
• Preferred certifications – CISSP, CISM

• Experience with IoT/OT device segmentation and policy enforcement.
• Knowledge of cloud security frameworks and integration with Azure/AWS/GCP.
• Familiarity with automation tools for SOP fine‑tuning and orchestration.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.