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Service Delivery Manager Jobs in Quebec (NOW HIRING)

GardaWorld

Service Delivery Manager

Quebec, QC · On-site

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

Syntax

SAP AMS - Service Delivery Manager

Montreal, QC · On-site +1

Syntax is seeking a SAP AMS - Service Delivery Manager to oversee the successful delivery of Application Management Services across SAP environments. This role is responsible for ensuring operational ...

Behavox

Delivery Manager 3

Montreal, QC · On-site

... SaaS-based cloud service. At Behavox, our engineering culture is built around speed ... All delivery managers must have a working knowledge of cloud-native technologies and data ...

Thales

Engineering Delivery Manager

Montreal, QC

The EDM - Engineering Delivery Manager will be responsible for the engineering activities of a ... Assurer du support au groupe de service client. * Ensure the engineering team's commitments to the ...

Maarut

We are seeking an experienced EBX Specialization Delivery Manager to lead the successful delivery of Enterprise Master Data Management (MDM) solutions using TIBCO EBX within the insurance industry.

Maarut

CA$70 - CA$75/hr

We are seeking an experienced EBX Specialization Delivery Manager to lead the successful delivery of Enterprise Master Data Management (MDM) solutions using TIBCO EBX within the insurance industry.

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...

Manulife

Manager, Transformation Delivery

Montreal, QC · Hybrid

We are seeking a Manager, Transformation Delivery to lead our low-code solution delivery team and ... Experience within Group Benefits, Insurance, or Financial Services operations. * Experience with ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Quebec

Service Delivery Manager information

See Quebec salary details

$28K

$93.2K

$154.5K

How much do service delivery manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for service delivery manager in Quebec is $93,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Quebec? The most popular types of Service Delivery jobs in Quebec are:
What job categories do people searching Service Delivery Manager jobs in Quebec look for? The top searched job categories for Service Delivery Manager jobs in Quebec are:
What cities in Quebec are hiring for Service Delivery Manager jobs? Cities in Quebec with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,204 per year, or $44.8 per hour.

Service Delivery Manager

GardaWorld

Quebec, QC • On-site

Other

Re-posted 8 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

87th of 114 rated security

Job description

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.  

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success. 

Job Responsibilities: 

  • Conduct and manage daily operations to meet productivity targets and quality standards. 

  • Develop and implement streamlined processes to enhance efficiency. 

  • Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation. 

  • Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness. 

  • Foster a culture of teamwork, accountability, and continuous improvement among team members. 

  • Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow. 

Qualifications: 

  • Post-secondary education or equivalent work experience. 

  • A minimum of 1-3 years of direct management experience. 

  • Strong leadership skills with a track record of building high-performing teams. 

  • Exceptional analytical and problem-solving abilities. 

  • Excellent communication and interpersonal skills. 

  • Fluency in French, spoken and written, is required 

  • Fluency in English, spoken and written, is an asset

  • A strategic mindset with the ability to drive results in a dynamic environment. 

Employment Details: 

  • Employment Type: Permanent 

  • Location: Quebec International Airport  (YQB)

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together! 

Accommodations are available upon request to support your participation during all stages of the recruitment process. 

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