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Service Delivery Manager Jobs in Quebec (NOW HIRING)

Alstom

Responsable équipe PrEMs bogie

Saint-bruno, QC · On-site

Des trains à grande vitesse, métros, monorails et tramways aux systèmes intégrés, services ... Responsabilités clés Leadership & Delivery * Gérer, dimensionner et engager une équipe (5-10 ...

Accenture

SAP Fieldglass Delivery Manager

Quebec, QC · On-site

CA$82K - CA$132K/yr

Independently deliver client workshops in SAP Fieldglass leveraging your expertise in SAP Fieldglass including Contingent Workforce Management (CW), Services Procurement (SOW), and Profile Worker ...

Oxya

Administrateur SAP Basis

Montreal, QC · Hybrid

Escalader et communiquer efficacement avec le CTO & le SAP Service Delivery Manager. * Assurer une experience client irreprochable. * Rester a l'affut des innovations SAP et cloud. Competences et ...

Thales

IT Service Desk Manager, Canada

Montreal, QC · Hybrid

This role ensures the delivery of high-quality technical support services, promotes the adoption of ... Manage escalations and ensure timely and effective resolution. Execute continuous improvement ...

VIA Rail Canada, Inc.

Senior property manager

Montreal, QC · Hybrid

CA$102K - CA$120K/yr

... service delivery; * Manages the operating program for the Montreal Maintenance Center (MMC ... including directing the activities of a team of 3 Management employees in Facility Management, each ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Quebec

Service Delivery Manager information

See Quebec salary details

$28K

$93.2K

$154.5K

How much do service delivery manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service delivery manager in Quebec is $93,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Quebec? The most popular types of Service Delivery jobs in Quebec are:
What job categories do people searching Service Delivery Manager jobs in Quebec look for? The top searched job categories for Service Delivery Manager jobs in Quebec are:
What cities in Quebec are hiring for Service Delivery Manager jobs? Cities in Quebec with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $93,204 per year, or $44.8 per hour.

Responsable équipe PrEMs bogie

Alstom

Saint-bruno, QC • On-site

Full-time

Re-posted yesterday

Alstom rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

265th of 487 rated machine equipment manufacturers

Job description

Req ID:519643 

Chez Alstom, nous avons une connaissance pointue des réseaux de transport et comprenons ce qui conduit les individus à les emprunter. Des trains à grande vitesse, métros, monorails et tramways aux systèmes intégrés, services, infrastructures, et solutions de signalisation et de mobilité numérique, nous offrons à la diversité de nos clients le portefeuille le plus vaste du secteur.  Chaque jour, plus de 80 000 collaborateurs dans le monde qui ouvrent la voie à des solutions de mobilité plus vertes et plus intelligentes pour relier les villes, réduire l’empreinte carbone et remplacer la voiture.

Responsable équipe PrEM bogieFinalité

Piloter une équipe et un portefeuille de projets/programmes, en garantissant la performance QCD, le développement des compétences et la robustesse des processus.

Responsabilités clés

Leadership & Delivery

  • Gérer, dimensionner et engager une équipe (5–10 personnes)
  • Garantir la livraison des projets selon les engagements QCD
  • Fixer les objectifs, piloter l’exécution et sécuriser les résultats

Performance & Excellence opérationnelle

  • Déployer KPI, pilotage data-driven et fiabilité des données
  • Standardiser et diffuser les meilleures pratiques
  • Assurer l’adéquation charge / capacité (incl. sous-traitance)

Stratégie & Gouvernance

  • Contribuer aux orientations du département (compétences, technologie, compétitivité)
  • Mettre en place des règles de workshare efficaces
  • Piloter les revues de management

Développement des compétences

  • Développer les expertises métier (World Class Engineering)
  • Coacher et accompagner la montée en compétences
  • Piloter formation, évaluation et talent management

Support business & financier

  • Estimer et valider les charges projets/offres
  • Piloter budgets (Work Packages, CAPEX)
  • Contribuer aux engagements QCD des projets
Dimensions clés
  • Équipe : 5–10 personnes
  • Responsabilités : Staffing, budget, performance métier
KPI principaux
  • Capacité vs charge (staffing & productivité)
  • Performance métier (qualité, standardisation, efficacité)
  • Maturité équipe & polyvalence
Profil & compétences

Expérience

  • Au minimum 10 ans dans Ingénierie, idéalement dans l'industrie ferroviaire
  • idéalement 5 ans de gestion d'équipe
  • Estimation de charge & pilotage performance
  • Gouvernance, KPI, data & reporting
  • Environnement international / multiculturel

Compétences clés

  • Leadership & communication forte
  • Orientation résultats & esprit entrepreneurial
  • Capacité de décision et d’influence
  • Organisation & priorisation
  • Management d’équipes globales
  • Amélioration des processus (coût / risque)

Bilinguisme

La maîtrise du français et de l’anglais est requise.La connaissance d’une troisième langue est un atout dans le cadre de collaborations avec nos partenaires, fournisseurs, collègues et clients internationaux.Au Québec, le français demeure la principale langue de travail de notre entreprise.

Il n’y a pas que les passionnés de trains qui s’épanouissent chez nous. Nul doute que vous ressentirez beaucoup de fierté lorsque vous monterez dans l’un de nos trains avec votre famille ou vos amis. Si vous aimez le challenge, nous serions ravis d’échanger avec vous !

Remarque importante

En tant qu’employeur présent dans plus de 63 pays, nous souscrivons au principe d’égalité d’accès à l’emploi et valorisons la diversité. Nous nous sommes engagés à créer un environnement de travail inclusif pour tous.

Job Type:​Expérimenté

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