Service Delivery Manager Jobs in Quebec (NOW HIRING)

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Customer Delivery Technical Leader - Security
Introduction

We direct security projects and tackle technical problems to ensure our customers remain protected. We build technical resources, influence product features, and mentor engineers to foster a culture of excellence. We connect Cisco security tools to customer goals to deliver measurable results! We are the technical backbone that ensures our security portfolio performs reliably in every environment.

Who You'll Work With

We collaborate with engineering, product teams, and field staff to bridge the gap between development and deployment. We engage customers and partners to verify security plans, manage technology shifts, and solve infrastructure challenges. We work across boundaries to ensure that our security solutions are integrated, effective, and aligned with client needs.

What You'll Do

• Architect and Resolve: We build secure systems and resolve critical technical issues to maintain high availability and performance!
• Optimize and Update: We debug product issues, implement feature updates, and fine-tune configurations to meet specific business requirements.
• Share Knowledge: We draft technical documentation and conduct training sessions to share information and elevate the skills of the entire team.
• Deploy and Scale: We deploy Cisco security products, optimize their integration, and scale solutions to meet evolving threat landscapes.
• Mentor and Grow: We train peers, build technical skills within our group, and guide the professional development of our fellow engineers.
  

Minimum Qualifications

• Bachelor's degree in a technical field (CS/EE preferred) or equivalent.
• 8+ years of experience in complex technical environments.
• Ability to apply critical thinking to ambiguous situations.
• Bilingual Fluency Canadian French + English
  

Preferred Qualifications

• Proficiency in Identity & Policy (Cisco ISE, Duo), Network Security (TrustSec, Secure Firewall), Threat Intelligence (Secure Network Analytics, Secure Endpoint), Cloud & Edge Security (Umbrella, SD-WAN), and clear technical communication.

Responsable technique de la prestation aux clients - Securite
Introduction

Nous pilotons des projets de securite et resolvons des problemes techniques complexes afin d'assurer la protection continue de nos clients. Nous elaborons des ressources techniques, contribuons a l'evolution des fonctionnalites des produits et encadrons les ingenieurs afin de promouvoir une culture d'excellence. Nous mettons les outils de securite Cisco au service des objectifs de nos clients afin d'obtenir des resultats mesurables. Nous constituons le pilier technique qui assure le rendement fiable de notre gamme de services de securite, quel que soit l'environnement.

Vos collegues

Nous collaborons avec les equipes d'ingenierie et de produits, ainsi qu'avec les equipes sur le terrain, afin d'assurer une transition fluide du developpement au deploiement. Nous travaillons avec les clients et les partenaires pour valider les plans de securite, accompagner les transitions technologiques et resoudre les problemes d'infrastructure. Nous travaillons de concert avec les differentes equipes afin que nos solutions de securite soient bien integrees, efficaces et adaptees aux besoins des clients.

Vos fonctions

• Concevoir et resoudre: nous concevons des systemes securises et reglons les problemes techniques critiques afin d'assurer une disponibilite et un rendement eleves.
• Optimiser et mettre a jour: nous diagnostiquons les problemes lies aux produits, deployons les mises a jour de fonctionnalites et ajustons les configurations en fonction des exigences commerciales propres a chaque client.
• Transmettre les connaissances: nous redigeons de la documentation technique et animons des seances de formation afin de partager notre expertise et de renforcer les competences de toute l'equipe.
• Deployer et faire evoluer: nous deployons les produits de securite Cisco, optimisons leur integration et faisons evoluer les solutions en fonction des changements dans le cadre des menaces.
• Encadrer et favoriser le perfectionnement: nous formons nos pairs, renforcons les competences techniques de notre groupe et accompagnons nos collegues ingenieurs dans leur developpement professionnel.
  

Qualifications minimales

• Baccalaureat dans un domaine technique, de preference en informatique ou en genie electrique, ou experience equivalente.
• Au moins huit ans d'experience dans des environnements techniques complexes.
• Capacite a exercer un jugement critique dans des situations ambigues.

• Maitrise bilingue : francais canadien et anglais.

Qualifications recherchees

• Maitrise des solutions d'identite et de gestion des politiques (Cisco ISE, Duo), de securite du reseau (TrustSec, Secure Firewall), d'informations sur les menaces (Secure Network Analytics, Secure Endpoint) et de securite du nuage et de la peripherie (Umbrella, SD-WAN), ainsi qu'excellentes aptitudes en communication technique.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.