Service Delivery Manager Jobs in Quebec (NOW HIRING)

What if you could redefine what's possible? With us, you can.

You want Purpose. Growth. Opportunity. People who get it. 
We are the home of ambitious, passionate, and innovative world shapers. 
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. 
We are Visioneers. We are WSP. 

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The Opportunity

As Senior Manager, Performance & Delivery, [ENTERPRISE], you will lead the performance, governance, and delivery management practices that enable Infrastructure Services to operate effectively on a scale. This role is accountable for strengthening KPI and reporting frameworks, improving financial planning and cost transparency, and driving disciplined portfolio and program execution. Acting as a strategic partner to Infrastructure leadership, you will help translate priorities into measurable outcomes, enhance operational maturity, and ensure alignment between technology investments and business objectives.

Where Your Ideas Matter - If you're ready to take your career to the next level, this role offers the chance to work on projects that push boundaries and impact communities worldwide. Be part of a team that values your ideas, expertise, and growth. 

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Your Impact

Operational Performance & Continuous Improvement

• Lead continuous improvement initiatives that enhance operational efficiency, delivery consistency, and service performance across Infrastructure Services.

• Establish and maintain KPI, dashboard, and executive reporting frameworks to measure organizational performance and support data-driven decision-making.

• Partner with functional leaders to identify performance gaps, prioritize improvement opportunities, and track delivery against agreed outcomes.

Financial Management

• Lead financial planning activities that improve cost transparency, forecast accuracy, and visibility into operational and strategic investments.

• Partner with Finance and Infrastructure leaders on budgeting, forecasting, variance analysis, and cost optimization to support sound investment decisions.

Portfolio Governance & Delivery Management

• Lead portfolio governance practices and promote consistent program and project management standards across Infrastructure Services.

• Oversee portfolio performance, delivery risks, dependencies, and timelines to improve execution discipline and achievement of business objectives.

• Collaborate with Infrastructure leadership to translate strategic priorities into a sequenced and executable delivery roadmap.

• Ensure initiatives are aligned with enterprise priorities, technology strategy, and measurable value delivery outcomes.

Leadership & Stakeholder Management

• Foster a culture of accountability, collaboration, professionalism, and customer-centricity across the team and its stakeholder community.

• Serve as a trusted advisor to senior leadership by providing clear insights on performance, delivery health, financial posture, and improvement priorities.

• Monitor resource allocation and capacity utilization to support effective planning, prioritization, and delivery execution.

• Set clear objectives, coach team members, and manage performance to build capability and support high-quality results.

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The skills that set you apart

• Bachelor's degree in information technology or a related field.

• 10+ years of experience in IT operations, infrastructure services, program delivery, performance management, or related leadership roles, with a proven track record in complex environments.

• Strong understanding of ITIL or similar IT service management frameworks.

• Project or program management certification (e.g., PMP, Agile) is an asset.
• Demonstrated ability to influence and collaborate across cross-functional teams and senior stakeholder groups.
• Strong change management capability and the ability to operate effectively in high-visibility, fast-paced environments.
• Familiarity with IT governance, compliance, and operational control frameworks.
• Strong leadership and people management skills, with the ability to motivate, develop, and align teams to strategic priorities.
• Executive-level communication, presentation, and stakeholder management skills.
• Experience with portfolio governance, performance reporting, and managing multiple priorities across a complex delivery environment.
• Strong analytical skills, with the ability to turn data into actionable insights and executive-ready recommendations.

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Why choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

• Proudly Canadian - we are a Top 100 Employer in Canada for 2026
• A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
• Limitless opportunities start here. Whether it's across the country or around the globe, we'll help you tailor your role to match your ambition-because your growth drives ours.
• Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP 

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Compensation

BC, AB, SK, NWT & NU: $147,500 - $195,400 
MB & ON: $134,600 - $184,600 
Atlantic Provinces & QC: $133,200 - $176,900

Disclosure:                                                                                                                                                                 

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

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Make Your Mark with WSP

If you're driven by purpose and impact, we'd love to hear from you. Apply now and take the first step toward a rewarding career with us.

#LI-Hybrid

At WSP, we exist to shape communities to advance humanity.
It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.
As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At WSP, you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.
Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. Full details here.