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Service Delivery Manager Jobs in Atlanta, GA (NOW HIRING)

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

Cognizant

Delivery Manager

Atlanta, GA · On-site

$120 - $160/hr

Responsibilities Service Delivery & Operations Management * 10+ years of experience in managing multi-geo and multi-tower large technology teams * Lead and manage end-to-end IT service delivery ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

Gururo

Delivery Manager

Atlanta, GA · On-site +1

As a Delivery Manager at Gururo, you will be responsible for overseeing the successful delivery of projects and services to our clients. You will lead a team of professionals, ensure timely and high ...

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Service Delivery Manager information

See Atlanta, GA salary details

$27.9K

$90.3K

$154.3K

How much do service delivery manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service delivery manager in Atlanta, GA is $90,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $123,100.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

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The top searched job categories for Service Delivery Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Delivery Manager jobs?

Cities near Atlanta, GA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $90,338 per year, or $43.4 per hour.

Service Delivery Manager

Computacenter AG & Co. oHG

Norcross, GA • On-site

$90 - $150/hr

Other

Posted 10 days ago

Job description

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Service Delivery Manager

This is an internal position.

About the role

The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service levels and business expectations while acting as the primary escalation and coordination point between IT delivery teams and internal business stakeholders. The role ensures services meet agreed business outcomes through effective governance, service performance management, incident and problem leadership, change and risk management, stakeholder engagement, and continual improvement.

What you'll be doing

  • Establish and maintain service reviews
  • Ensure service documentation is complete and up to date
  • To own the service performance narrative, explaining what happened, why it mattered and what we're doing next.
  • Drive proactive service stability and performance improvements using data and analytics.
  • Ensure effective stakeholder communication and escalation control.
  • Own Problem Management outcomes, including root cause analysis and corrective and preventive actions.
  • Act as the primary point of contact for service-related matters, ensuring clear communication, managing expectations, and fostering collaboration.
  • Proactively engage stakeholders through regular service reviews, transparent reporting, and continuous improvement initiatives to deliver operational excellence and customer satisfaction.
  • Partner with Change, Release and Transition to reduce service risk
  • Identify opportunities to improve service quality, resilience, and efficiency.
  • Own and track service improvement plans, ensuring benefits are realised.
  • Use data and insight to drive proactive improvement and risk reduction.
  • Support automation, standardisation, and service maturity initiatives.
  • Support vendor governance and performance reviews to ensure service outcomes are achieved including reviewing service levels, KPI's and support models

What you have

  • Deep understanding of ITIL and IT service management frameworks.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills for working with internal and external stakeholders.
  • Experience with service management tools and reporting methods.
  • Ability to drive change and continuous improvement
  • Proven experience in an IT Service Delivery Manager or similar role.
  • Experience operating in an ITIL-aligned service management environment.
  • Experience managing service reviews
  • ITIL 4 Foundation or higher.
  • Experience in internal enterprise IT environments.
  • Experience supporting service transitions and change initiatives.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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