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Service Delivery Manager Jobs in Atlanta, GA (NOW HIRING)

SIS LLC

Service Delivery Manager

Duluth, GA · On-site

SERVICE DELIVERY MANAGER SIS, LLC, a Microsoft Certified Partner, leads the industry in providing Microsoft ERP solutions to the construction sector. At SIS, success in the Project and Service ...

Computacenter

Service Delivery Manager

Norcross, GA · On-site

About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...

Datavant

Service Delivery Manager

Atlanta, GA · On-site

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

Jobtailor

Service Delivery Manager

Kennesaw, GA · On-site

$85 - $120/hr

Service credits * Monitor and support software development with small-scale projects * Work with customers and address their requests by phone and e-mail * Responsible for problem management * Create ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

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Service Delivery Manager information

See Atlanta, GA salary details

$27.9K

$90.3K

$154.3K

How much do service delivery manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service delivery manager in Atlanta, GA is $90,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $123,100.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

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The most popular types of Service Delivery jobs in Atlanta, GA are:

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For Service Delivery Manager jobs in Atlanta, GA, the most frequently searched job titles are:

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The top searched job categories for Service Delivery Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Delivery Manager jobs?

Cities near Atlanta, GA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $90,338 per year, or $43.4 per hour.

Service Delivery Manager

SIS LLC

Duluth, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

SERVICE DELIVERY MANAGER
SIS, LLC, a Microsoft Certified Partner, leads the industry in providing Microsoft ERP solutions to the construction sector.
At SIS, success in the Project and Service industries starts with clear insights, seamless collaboration, and the right technology to drive a competitive edge. With over 25 years of expertise, we deliver Microsoft Dynamics 365 solutions designed to empower businesses in the A/E/C sectors, helping them connect every part of their operations from field to back office.
As a Microsoft Gold Certified Partner, we've created industry-specific tools, like Construct365 Advanced Labor and Project Management and Field Time modules, to enhance your project's efficiency and scalability. We're looking for talented professionals who thrive on solving complex challenges, advancing their expertise, and contributing to award-winning projects.
If you're passionate about impactful consulting and leveraging Dynamics 365 technology to make a difference, SIS offers an environment where you'll grow, innovate, and be recognized for your impact. We invite you to join us from one of our dynamic locations: Atlanta, Dallas, Houston, San Diego, Pittsburgh, Kyiv, Poznan and Chennai.
We are excited to add a skilled Service Delivery Manager to our team. If you're passionate about developing, customizing, and optimizing SL solutions to address real business challenges, SIS offers the perfect environment to grow your skills and impact client success.
Job Function:
The Service Delivery Manager (SDM) will report to the Director of Application Support. They will be the single point of contact for all operational services related to a Client Success client. The SDM will focus on client satisfaction, report service-related metrics, manage project activities, and lead our delivery teams to provide best-in-class service.
The SDM is accountable for all aspects of its assigned client base, including delivery, profitability, renewals, and contentment. The SDM must effectively communicate with clients to develop lifetime relationships, function in an advisory role, and generate increased revenue for SIS.
Responsibilities:
• Operational Management:
  • Drive incidents, requests, changes, and all other operational aspects associated with delivering and using a client's ERP system
  • Own major incidents and escalate internally as appropriate to ensure client satisfaction
  • Review current processes for improvement
  • Report on key metrics related to client's expectations and contractual obligations
  • Manages the transition from project to Client Success
  • Ensures time entry is completed weekly.

• Relational Management:
  • Develop solid and expanding client relationships with a set of assigned accounts
  • Drive key meetings with clients, including C-level participants
  • Act as the client's advisor to ERP growth, strategic enhancements/initiatives, and roadmaps.

• Opportunity Management:
  • Understand the SIS Client Success suite and the offerings in detail
  • Advise client of additions to their ERP to enhance ROI
  • Work with account executives, the SIS Client Success team, and the Director of Application

• Support to discuss opportunities and plan to win.
Qualifications:
  • Operational process and management.
  • Knowledgeable of ERP processes and requirements.
  • Works quickly and professionally with multiple tasks and workstreams.
  • Ability to communicate effectively and handle difficult clients
  • 7+ years' experience in ERP consulting

Why SIS? SIS offers an attractive benefits package, including a competitive salary, 401K match, a quarterly incentive program, substantial vacation time, and comprehensive health, dental, and vision insurance coverage. Join us in shaping the future of ERP solutions for the Enterprise Construction market.
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About SIS

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Duluth, GA, US

Year founded

1996

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