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Service Delivery Manager Jobs in Augusta, GA (NOW HIRING)

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Delivery Medical Associate (Med Delivery)

Aiken, SC · On-site

$15 - $18.25/hr

We are looking for a dedicated Delivery Medical Associate to join our team to service our patients ... Management may assign new duties, reassign existing duties, and/or eliminate function(s). Areas of ...

Your Health

Delivery Medical Associate (Med Delivery)

Aiken, SC · On-site

$15 - $18.25/hr

We are looking for a dedicated Delivery Medical Associate to join our team to service our patients ... Management may assign new duties, reassign existing duties, and/or eliminate function(s). Areas of ...

Your Health

Delivery Medical Associate (Med Delivery)

Aiken, SC · On-site

$15 - $18.25/hr

We are looking for a dedicated Delivery Medical Associate to join our team to service our patients ... Management may assign new duties, reassign existing duties, and/or eliminate function(s). Areas of ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Augusta, GA

Service Delivery Manager information

See Augusta, GA salary details

$27.3K

$88.3K

$150.9K

How much do service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service delivery manager in Augusta, GA is $88,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $120,300.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Augusta, GA look for?

The top searched job categories for Service Delivery Manager jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Service Delivery Manager jobs?

Cities near Augusta, GA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $88,304 per year, or $42.5 per hour.

Manager, Member Services

Augusta National Golf Club

Augusta, GA • On-site

Full-time

Posted 21 days ago

Job description

The Manager, Member Services supports the Senior Manager, Member Services in leading the end-to-end member experience across reservations, front office operations, and personalized service delivery. This position provides day-to-day leadership to the Member Services team and serves as the leader in the Senior Manager's absence.
Serving as a primary liaison to the Club's membership, the Manager ensures the highest standards of hospitality, professionalism, operational excellence, and member satisfaction. This position is responsible for supporting service execution, team performance, process optimization, financial management, and cross-functional coordination to ensure a seamless, anticipatory, and world-class member experience.
The role partners closely with the Senior Manager and leaders across the Club to anticipate member needs, strengthen internal workflows, drive continuous improvement, and uphold the Club's service standards at every touchpoint.
This position is a full-time, on-site role in Augusta, GA.
Job Responsibilities:
  • Serve as a key thought partner to the Senior Manager, Member Services, supporting strategic planning and providing operational leadership for Member Services functions.
  • Support the execution of service delivery, staffing plans, workflow optimization, and overall departmental performance to ensure consistent, high-quality member service.
  • Serve as a primary liaison to the membership, building trusted relationships and delivering responsive, personalized service while upholding the highest standards of professionalism, discretion, and integrity in all interactions with members, their representatives, and guests.
  • Help drive a highly tailored member experience through proactive oversight of member profiles, preferences, and visit details, ensuring seamless and anticipatory service delivery.
  • Support the establishment, implementation, and continuous improvement of front office standard operating procedures to promote consistency, efficiency, and best-in-class service execution.
  • Lead, coach, and support the Member Services team through hiring, onboarding, training, performance feedback, and daily supervision.
  • Partner with the Senior Manager to support team development, retention, performance management, and succession planning.
  • Collaborate cross-functionally with Clubhouse, Food & Beverage, Transportation, and Housekeeping leadership to align resources, anticipate member needs, and ensure a seamless end-to-end experience.
  • Oversee the communication and execution of member-related details, ensuring accuracy, clarity, and alignment across departments and operational teams.
  • Support the financial management of Member Services operations, including budgeting, forecasting, expense monitoring, variance review, and monthly P&L reporting.
  • Assist in optimizing labor strategy through effective workforce planning, scheduling, payroll review, and oversight of overtime and staffing efficiencies.
  • Use PMS and operational data to support informed decision-making, identify trends, and recommend process improvements that enhance efficiency and service quality.
  • Lead and support continuous improvement initiatives across systems, workflows, and service delivery models, reinforcing a culture of operational excellence.
  • Evaluate and recommend technology solutions that improve functionality, streamline operations, and elevate the member experience.
  • Support the development and distribution of member communications, ensuring accuracy, consistency, and alignment with the Club's standards and voice.
  • Lead and support capital and operational projects as assigned, including scope development, vendor coordination, implementation support, and follow-through.
  • Performs all other duties that are deemed by management to be an integral part of the job.
  • Physical demands are outlined immediately below.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Skills/Knowledge/Attributes:
  • Must be self-motivated with the ability to make sound decisions independently and exercise discretion in completion of responsibilities.
  • Outstanding communication skills, both verbal and written.
  • Comfortable working in a fast-paced environment requiring multitasking, the ability to change focus quickly, and manage time effectively.
  • Highly organized with a strong attention to detail.
  • Excellent phone presence and listening skills.
  • Strong analytical and problem-solving skills.
  • Competent in Microsoft Office software (including but not limited to: Outlook, Word, Excel)

Relative Experience/Education:
  • 3-5 years of progressive experience in front office, member services, or guest relations within a luxury hotel, private club, or high-end hospitality environment.
  • Bachelor's degree in business, Hospitality Management, or a related field preferred.
  • Previous hospitality experience preferred.

Required License(s):
  • Possess a valid driver's license and/or successfully complete the Club's internal motor vehicle training program.

Projected Work Schedule:
Must be available for a varying work schedule to include days, evenings, weekends and holidays as required.
Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States at the time of hire. We are unable to provide visa sponsorship for this position.

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