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Service Delivery Manager Jobs in Dallas, GA (NOW HIRING)

Datavant

Service Delivery Manager

Atlanta, GA · On-site

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

Jobtailor

Service Delivery Manager

Kennesaw, GA · On-site

$85 - $120/hr

Service credits * Monitor and support software development with small-scale projects * Work with customers and address their requests by phone and e-mail * Responsible for problem management * Create ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

This role provides support to Service Delivery Manager. The Service Delivery Supervisor will be ... responsible for maintaining workflow and productivity of HIS's as well as Handling escalated ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role provides support to Service Delivery Manager. The Service Delivery Supervisor will be ... responsible for maintaining workflow and productivity of HIS's as well as Handling escalated ...

North America

Delivery Manager

Atlanta, GA · On-site

$131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Authority which means being a recognized leader in the service lines we serve. As professionals, as ... Delivery Manager Duties : * Lead and oversee end-to-end technology projects-including software ...

Crew Career Center

Delivery Manager

Atlanta, GA

  • Medical

  • Retirement

  • PTO

ABOUT THIS POSITION As a Delivery Manager, you'll be the driving force behind the successful delivery of modern technology initiatives-owning the full lifecycle from planning through launch. You'll ...

Patientco

Delivery Manager

Atlanta, GA

  • Medical

  • Retirement

  • PTO

ABOUT THIS POSITION As a Delivery Manager, you'll be the driving force behind the successful delivery of modern technology initiatives-owning the full lifecycle from planning through launch. You'll ...

Waystar

Delivery Manager

Atlanta, GA · On-site

  • Medical

  • Retirement

  • PTO

ABOUT THIS POSITION As a Delivery Manager, you'll be the driving force behind the successful delivery of modern technology initiatives-owning the full lifecycle from planning through launch. You'll ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Dallas, GA

Service Delivery Manager information

See Dallas, GA salary details

$26.2K

$84.9K

$145K

How much do service delivery manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service delivery manager in Dallas, GA is $84,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $115,600.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Dallas, GA are hiring for Service Delivery Manager jobs?

Cities near Dallas, GA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,868 per year, or $40.8 per hour.

Service Delivery Manager

Fortuna Cysec Inc

Atlanta, GA • On-site

Full-time

Re-posted 23 days ago

Job description

Description:

Company Overview

Fortuna CySec is a global cybersecurity company dedicated to empowering organizations to thrive in a threat-laden digital world. Our cutting-edge cybersecurity platform “thefense”, industry-leading Managed Detection and Response (MDR) services, and tailored Managed Services deliver proactive protection and operational resilience. At Fortuna CySec, we combine advanced threat intelligence, AI-driven analytics, and expert-led services to safeguard our clients’ digital assets and drive strategic business outcomes. Join us to shape the future of cybersecurity with innovation and excellence.


Fortuna CySec is seeking a strategic and client-centric Service Delivery Manager, inspired by the client-focused excellence of professional services firms. In this high-impact role, you will serve as a trusted advisor to clients, driving adoption, value realization, and strategic alignment of Fortuna CySec’s cybersecurity platform “thefense”, MDR, and Managed Services.


The ideal candidate has 10+ years of experience managing IT infrastructure in a multi-client environment, with deep expertise in VMware, server management, security, and compliance frameworks. This role also involves managing a team of field service engineers, serving as a technical escalation point, and ensuring high levels of customer satisfaction and service quality.


Key Responsibilities

  • Own the end-to-end service delivery lifecycle for IT infrastructure and cybersecurity services.
  • Ensure MDR services meet SLAs, KPIs, and contractual obligations.
  • Lead onboarding, transition planning, and steady-state service management.
  • Conduct client QBRs and operational performance meetings.
  • Present service health reports and security posture updates.
  • Lead and mentor field service engineers.
  • Act as technical escalation point for complex infrastructure and security issues.
  • Oversee deployment and configuration of thefense unified platform and security stack.
  • Support compliance frameworks including HIPAA, SOC 2, NIST CSF, FERPA, and PCI-DSS.



Requirements:
  • 10+ years of experience delivering and managing IT infrastructure and security services.
  • Experience in MSP, MSSP, or MDR environments preferred.
  • Experience in VMware vSphere / ESXi / vCenter.
  • Experience working with Firewalls & Switches
  • Experience with Windows & Linux servers, networking fundamentals, and endpoint security.
  • Knowledge of backup, disaster recovery, monitoring, and patch management tools.
  • Working knowledge of HIPAA, SOC 2, ISO 27001, and NIST CSF frameworks.
  • Experience with ITSM tools such as ConnectWise or ServiceNow.
  • Strong leadership, communication, and client management skills.
  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).


Preferred Certifications:

  • CompTIA Security+
  • CISSP or CISM
  • VMware Certified Professional (VCP)
  • Microsoft Certifications (MCSA, MCSE, or equivalent)
  • ITIL Foundation or higher

Key Success Metrics:

  • SLA adherence across client portfolio
  • Client satisfaction and retention rates
  • Incident resolution time improvements
  • Security posture enhancements
  • Successful audit and compliance support outcomes
  • Team performance and operational efficiency


Fortuna Cysec is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.


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