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Service Delivery Manager Jobs in Athens, GA (NOW HIRING)

Wesco

Field Inventory Supervisor

Flowery Branch, GA · On-site

As the Supervisor - Field Inventory, you will be responsible for the daily supervision of a team delivering on-site inventory management services, including Vendor Managed Inventory (VMI), vending ...

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Service Delivery Manager information

See Athens, GA salary details

$28K

$90.7K

$155K

How much do service delivery manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service delivery manager in Athens, GA is $90,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

More about Service Delivery Manager jobs

What cities near Athens, GA are hiring for Service Delivery Manager jobs?

Cities near Athens, GA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Athens, GA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $90,707 per year, or $43.6 per hour.

Home Delivery Manager

Direct Impact Logistics

Braselton, GA • On-site

$45K - $55K/yr

Full-time

Re-posted 24 days ago

Job description

Delivery Manager:
  • 11510 Lewis Brasleton BLVD, Braselton, GA,
  • Full-Time.

About the Job:

Position Summary:
The Dispatch Manager is responsible for overseeing route reviews, morning returns process with the drivers, and coordination of delivery teams to ensure efficient and timely final mile furniture deliveries. This role manages driver performance, resolves service issues, and serves as the primary communication link between customer service staff for the client and our delivery crews, clients, and customers.
Key Responsibilities:
  • Plan and optimize daily delivery routes to maximize efficiency and on-time performance.
  • Dispatch drivers and helpers, ensuring proper staffing and equipment allocation day 
  • Monitor deliveries in real time and proactively resolve delays or service issues.
  • Communicate with customers regarding delivery windows and escalations.
  • Track key performance metrics including on-time delivery, damages, and customer satisfaction.
  • Ensure compliance with company policies, safety standards, and DOT regulations.
  • Coach and support delivery teams to maintain high service standards.
  • Coordinate with warehouse operations to ensure accurate load-outs and inventory control.
Qualifications:
  • 2+ years of dispatch, logistics, or transportation management experience (final mile preferred).
  • Strong organizational and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Proficiency with Microsoft Office.
  • Excellent communication and leadership skills.
  • Bi-Lingual preferred.
  • Must be driven and looking to move up rapidly as we are a growing company and need managers that want to grow with us!
This position plays a critical role in maintaining operational efficiency and delivering a high-quality customer experience.