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Service Delivery Manager Jobs in Chicago, IL (NOW HIRING)

The Judge Group

Service Delivery Manager

Chicago, IL

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services ...

Involgix

Service Delivery Manager

Libertyville, IL · On-site

Service Delivery Manager Location: Libertyville, IL - Onsite Duration: 12 Months The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising of ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

1872 Consulting

IT Service Delivery Manager

Chicago, IL · Hybrid

IT Service Delivery Manager Chicago, IL - hybrid WFH: 3 days onsite in the loop; 2 days work from home Summary The IT Service Delivery Manager reports directly to our Director of IT Operations, and ...

1872 Consulting

IT Service Delivery Manager

Chicago, IL · Hybrid

IT Service Delivery Manager Chicago, IL - hybrid WFH: 3 days onsite in the loop; 2 days work from home Summary The IT Service Delivery Manager reports directly to our Director of IT Operations, and ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Chicago, IL

Service Delivery Manager information

See Chicago, IL salary details

$29.9K

$96.8K

$165.3K

How much do service delivery manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service delivery manager in Chicago, IL is $96,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $131,900.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Chicago, IL?

The most popular types of Service Delivery jobs in Chicago, IL are:

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For Service Delivery Manager jobs in Chicago, IL, the most frequently searched job titles are:

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Cities near Chicago, IL with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $96,848 per year, or $46.6 per hour.

Service Delivery Manager

The Judge Group

Chicago, IL

Full-time

Re-posted 1 hour ago

Job description

Overview

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at the client, this role may span multiple accounts. Leveraging your expertise in the Scaled Agile Framework (SAFe), you will lead and synchronize distributed, onshore and offshore teams to ensure seamless collaboration and delivery of high-quality solutions. You will be responsible for coaching delivery teams and individuals, implementing Agile ceremonies, managing engagement risk, and fostering a culture of continuous improvement to deliver our services with the highest quality and efficiency. You will be the single point of contact for client stakeholders to address services delivery requirements, escalations, and needs. As you establish a strong, trusted advisor relationship with client stakeholders you will be expected to help grow our footprint at the client by observing and identifying additional opportunities for growth.

Responsibilities

Key Responsibilities:Manage and synchronize onshore (onsite and remote) and offshore delivery teams, ensuring clear communication, quality controls, and collaboration across geographical boundaries.Coach and mentor teams in Agile principles and practices, fostering an Agile mindset and culture of continuous improvement, Agile ceremonies and tools adapted for virtual environments to maintain team cohesion and momentum.Leading "Delivery Led Sales" by collaboratively (with service delivery managers, project managers, and architects) identifying opportunities for additional and growth of existing Services.Champion continuous integration and continuous delivery (CI/CD) practices to streamline development processes and enhance code quality.Collaborate with cross-functional teams (Capability Practices) to define project scope, goals, and deliverables, ensuring alignment with business objectives.Monitor and report against multiple programs, projects, managed services progress, identify risks and dependencies, and implement mitigation strategies to ensure on-time delivery.Drive innovation through collaboration, encouraging delivery teams to explore new ideas and technologies to stay ahead of the curve, and providing thought-leadership points of view proactively to clients.Lead Quarterly Business Review events delivering Services performance metrics and status, addressing and negotiating client expectations and risks.

Qualifications

Qualifications:Bachelor's or Master's degree in Computer Science, Engineering, or related field.Certified SAFe Agilist (SA) or equivalent certification preferred.Proven experience managing distributed teams in a global environment.Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe).Excellent leadership, communication, presentation, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.Experience with continuous integration/delivery (CI/CD) pipelines and automation tools is a plus.

Employment Type: FULL_TIME

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