Service Delivery Manager Jobs in Manitoba (NOW HIRING)

Who we are looking for

This is a one-of-a-kind opportunity for someone to participate in defining the future of our cybersecurity organization and be a part of a team that will be shaping an exciting array of Cyber Solutions & Services -- from self-serve analytics capabilities, behavioral intelligence algorithms, anomaly detection models, scalable data storage, and more. The product team will empower you to have autonomy and support to make an impact, as we work together to build the platform for the long term.

TheHead of Product & Delivery drives our ability to produce great work and deliver increasing value across our company's portfolio. As a key member of the team, you will directly steer the vision, strategy, and execution of our Technical Program/Delivery Management and Product Management departments, and work with stakeholders and leaders across all delivery functions including engineering, process, strategy, and service to unlock world-class delivery. You'll play a critical role in pushing the organization forward via world-class delivery, stakeholder satisfaction, and performance. This high-impact role is equal parts strategic and tactical, requiring a leader who can both inspire and model success for our teams as a whole.

A successful candidate is one who is technical, and architecture driven. S/he should be a positive influencer across diverse teams, can operate in a complex environment, knows how to help drive consensus amongst deeply technical teams, can prioritize well, communicate clearly both verbally and in writing, and have a consistent track record of delivery on complex program level roadmaps.

What you will be responsible for

• Set the vision and provide executive leadership toProduct & Deliveryorganization, driving performance, execution, and stakeholder satisfaction.

• Lead organization to successfully consult and deliver custom digital product, platforms, and services across our entire portfolio of stakeholders and workstreams.

• Anticipate trends and changing cyber architecture & engineering product needs among stakeholders and company at large to build and drive a strong delivery strategy that bridges financials, technology, and organizational needs.

• Lead and manage executive-level leaders (VPs) of Technical Program/Delivery Management and Product Management to translate the company-wide vision and achieve targets within their respective delivery branches.

• Drive key business metrics while contributing to the definition of Product & Delivery's efficacy metrics to assess health and improve the success of our portfolio.

• Grow the skills and capabilities of our Program Management and Product Architecture departments-responsible for managing and executing successful stakeholder engagements, identifying current and future needs, and building long-term partnerships.

• Engage with clients and teams to maintain ongoing and clear visibility across portfolio, identifying opportunities to coach, increase value creation, and manage delivery risks.

• Work across functional teams to continuously assess and improve existing delivery, resourcing, capabilities, and capacity, while pushing innovation, new offerings, and delivery models

What we value

• Experience building, owning, and delivering on product roadmaps.

• Experience with dependency management

• Experience in working with engineers from diverse teams and expertise.

• Experience providing executive leadership to cross-functional teams to build and delivercustomdigital products, platforms, and services.

• Has successfully managed a diverse portfolio ofinternal & external engagements with delivery accountability.

• Can strategically increase our Program Management and Product Architecture disciplines' ability to own and guide product delivery.

• Experience providing delivery oversight and coaching senior-level leaders on stakeholder management, team management, and product delivery.

• Experience building relationships and partnerships with executives in complex stakeholder organizations, aligning needs with the teams' expertise.

• Experience leading and coaching delivery leadership-- can coach and guide others throughproduct strategy and execution, balancing team members' growth while mitigating risk.

• Strong talent management including hiring, performance management, and leadership development.

Education and preferred qualifications

• 8+ years of technical product or program management, focused on platforms build, data engineering or cloud architecture.

• 8+ years of end-to-end product delivery experience

• 3+ years of experience as a solution architect, data engineers, or related field

• 3+ years of technology and / or security domain experience

• 3+ years of experience executing in Agile software development methodologies.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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