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Service Delivery Manager Jobs in Grunthal, MB (NOW HIRING)

Tim Hortons

Restaurant Manager

Steinbach, MB

As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences ... Your 3 -5 years of quick service experience in a supervisory role combined with your practical ...

Tim Hortons

Restaurant Manager

Steinbach, MB

As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences ... Your 3 -5 years of quick service experience in a supervisory role combined with your practical ...

Trouw Nutrition

Truck Driver

Otterburne, MB · On-site

... delivery of feed products while providing courteous, quality-conscious customer service . As global ... All applications are reviewed directly by our Talent Acquisition team and hiring managers.

A&W Canada

Shift Supervisor

Steinbach, MB

Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; * Enjoy mentoring people - you're a natural at supporting staff in ...

Aecon Group Inc.

Carpenter Foreman

Niverville, MB · On-site

Come Build Your Career at Aecon! Aecon delivers some of the most complex and impactful ... Ensure you and your family receive the services and benefits needed to support your mental ...

Aecon Group Inc.

Labourer

Niverville, MB · On-site

Come Build Your Career at Aecon! Aecon delivers some of the most complex and impactful ... Ensure you and your family receive the services and benefits needed to support your mental ...

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Service Delivery Manager information

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
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Service Delivery Manager jobs near you

Business Systems Specialist

Penn-Co Electronics, Inc.

Steinbach, MB • On-site

Full-time

Re-posted 6 days ago

Job description

Penn-co Construction Canada (2003) Ltd. is seeking to hire a full-time, permanent Business Systems Specialist based in Steinbach, Manitoba. The role exists to strengthen Penn-co's internal capability to evaluate, implement, integrate, improve and support business systems used across corporate and construction operations.


Penn-co Construction Canada (2003) Ltd. is a Manitoba-based construction company with approximately 500 employees. The company delivers construction services through a project-based operating model that requires coordination between corporate teams, field operations, project management, finance, estimating, safety, IT, construction technology and external partners.


As Penn-co grows, its ability to execute consistently depends increasingly on business systems that are reliable, adopted, well-supported and connected to real operational workflows. The Business SystemsSpecialist will support this need by helping translate business objectives and operational realities into practical information-system improvements.


Key Responsibilities:


  1. Confer with internal stakeholders to identify, clarify and document business requirements for information systems, business processes, reporting needs, workflow improvements and technology-enabled change.
  2. Analyze current information-system processes and operational workflows to identify friction, duplication, data-quality concerns, support gaps, adoption barriers and opportunities for improvement.
  3. Translate business objectives and operational needs into clear requirements, process maps, implementation plans, testing plans, documentation and support handoff materials.
  4. Coordinate the design, integration, testing and implementation of information-system business solutions across corporate and construction operations.
  5. Act as a liaison between business units, IT, business systems, construction technology, vendors, support teams and operational leaders to ensure requirements are understood and implemented in practical ways.
  6. Support user acceptance testing, implementation validation and post-implementation review to ensure business-system changes meet operational needs and function reliably.
  7. Develop and maintain process documentation, standard operating procedures, training materials, user guides and implementation playbooks that support repeatable delivery and sustainable adoption.
  8. Advise internal leaders on information-system improvements, service delivery practices, workflow governance, vendor coordination, adoption risks and long-term maintainability of business systems.
  9. Support technology adoption through stakeholder engagement, workshops, structured follow-up, change communications and practical support for operational users.
  10. Contribute to continuous improvement by establishing feedback loops, performance indicators, lessons learned and standards for future business-system initiatives.


Required Qualifications:


  • Progressively responsible experience in business systems, information systems, IT service delivery, technology-enabled process improvement, digital transformation, systems implementation, enterprise technology delivery or related work.
  • Experience identifying business requirements and translating them into practical system, workflow, reporting, documentation or service-delivery outcomes.
  • Experience working between business stakeholders, technical teams, vendors, support teams and operational users.
  • Experience supporting implementation, testing, rollout, adoption, documentation or continuous improvement of business systems or enterprise technology platforms.
  • Strong understanding of process improvement, service delivery, vendor coordination, stakeholder communication and user adoption.
  • Post-secondary education or equivalent professional experience demonstrating the ability to analyze business processes, implement information systems and lead technology-enabled organizational change.
  • Strong written and verbal communication skills with both technical and non-technical audiences.
  • Ability to work on-site in Steinbach, Manitoba, with occasional travel to project locations as required.
  • Experience in construction, architecture, engineering, infrastructure, aviation, logistics, manufacturing, SaaS, digital training or other complex operational environments.
  • Experience with ITIL, PRINCE2, ISO 27001, project delivery frameworks, process design, service management or change adoption.


Preferred Qualifications:


  • Experience with Microsoft 365, ERP-adjacent workflows, reporting tools, workflow automation, SaaS platforms, IT service management, cybersecurity coordination or business intelligence environments.
  • Experience building repeatable delivery frameworks, implementation playbooks, training resources, support models, SOPs or operating standards.


Please note that any relocation required to fulfill the on-site requirements of the position is the responsibility of the successful candidate.


Penn-co has been in business for 67 years! Check out www.penn-co.com to see some of the exciting projects that we have completed and are currently working on! Empowering today for a better tomorrow.


Only those selected for an interview will be contacted.


Apply