Austin, TX · On-site
We are excited to announce that we are expanding our team and adding a new Service Delivery Manager Company Culture At Centre, our diverse workforce drives innovation and success. We foster a ...
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Austin, TX · On-site
We are excited to announce that we are expanding our team and adding a new Service Delivery Manager Company Culture At Centre, our diverse workforce drives innovation and success. We foster a ...
Job Title - Managed Services Service Delivery Manager Job Summary The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients ...
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Job Title - Managed Services Service Delivery Manager Job Summary The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients ...
Dallas, TX · On-site
$80 - $120/hr
Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...
Dallas, TX · On-site
$80 - $120/hr
Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...
Mississauga, ON · On-site
CA$63K - CA$77K/yr
About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.
Mississauga, ON · On-site
CA$63K - CA$77K/yr
About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.
Detroit, MI · On-site
As a Service Delivery Manager, you will be part of the project team supporting large-scale technology transitions and organizational change initiatives. The ideal candidate will have strong ...
New
Detroit, MI · On-site
As a Service Delivery Manager, you will be part of the project team supporting large-scale technology transitions and organizational change initiatives. The ideal candidate will have strong ...
New
Jersey City, NJ · On-site
$120 - $170/hr
Service Delivery Manager Location: Jersey City, US Chicago, US At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with ...
Jersey City, NJ · On-site
$120 - $170/hr
Service Delivery Manager Location: Jersey City, US Chicago, US At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with ...
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
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The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
Chicago, IL · On-site
$135K - $165K/yr
The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service. This role ...
Chicago, IL · On-site
$135K - $165K/yr
The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service. This role ...
Hamilton, ON · On-site
As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...
Hamilton, ON · On-site
As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...
Cambridge, MA · On-site
SERVICE DELIVERY MANAGER , The Massachusetts Green High Performance Computing Center (MGHPCC), to ensure high-quality, reliable operations of its state‑of‑the‑art HPC environment. This critical ...
Cambridge, MA · On-site
SERVICE DELIVERY MANAGER , The Massachusetts Green High Performance Computing Center (MGHPCC), to ensure high-quality, reliable operations of its state‑of‑the‑art HPC environment. This critical ...
Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
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Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
Carrollton, TX · On-site
Overview We are seeking a highly driven Service Delivery Manager (SDM) to lead and coordinate service delivery across multiple locations and workstreams. This is a criticalpath, highaccountability ...
Carrollton, TX · On-site
Overview We are seeking a highly driven Service Delivery Manager (SDM) to lead and coordinate service delivery across multiple locations and workstreams. This is a criticalpath, highaccountability ...
We're looking for a Service Delivery Manager based out of Columbus, GA who has experience working with Offshore teams. This is a full-time permanent position. Responsibilities: Incident management of ...
We're looking for a Service Delivery Manager based out of Columbus, GA who has experience working with Offshore teams. This is a full-time permanent position. Responsibilities: Incident management of ...
Atlanta, GA · On-site
About the role American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP ... delivering technical expertise to our clients. This position not only addresses technical ...
Atlanta, GA · On-site
About the role American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP ... delivering technical expertise to our clients. This position not only addresses technical ...
Albany, NY · On-site
$120 - $140/hr
Position Overview The Service Delivery Manager's role is to develop and manage partnerships with global and enterprise clients and manage the daily implementation of these partnerships to address ...
Albany, NY · On-site
$120 - $140/hr
Position Overview The Service Delivery Manager's role is to develop and manage partnerships with global and enterprise clients and manage the daily implementation of these partnerships to address ...
Santa Monica, CA · On-site
About the role The Service Delivery Manager (SDM) will own one or many relationships with Orion clients depending on the size of the client. The SDM is responsible for the success of the Orion ...
Santa Monica, CA · On-site
About the role The Service Delivery Manager (SDM) will own one or many relationships with Orion clients depending on the size of the client. The SDM is responsible for the success of the Orion ...
Company Description Sevagan M KRG Technologies, Inc., sevagan(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 513 The Service delivery manager is ...
Company Description Sevagan M KRG Technologies, Inc., sevagan(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 513 The Service delivery manager is ...
Albany, NY · On-site
$120 - $140/hr
The Service Delivery Manager's role is to develop and manage partnerships with global and enterprise clients and manage the daily implementation of these partnerships to address customer challenges.
Albany, NY · On-site
$120 - $140/hr
The Service Delivery Manager's role is to develop and manage partnerships with global and enterprise clients and manage the daily implementation of these partnerships to address customer challenges.
Manhattan, NY · On-site
$130 - $140/hr
About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...
Manhattan, NY · On-site
$130 - $140/hr
About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...
What is it like to work at Nutanix?
What makes Nutanix an attractive place to work?
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 10 days ago
We are excited to announce that we are expanding our team and adding a new Service Delivery Manager
Company Culture
At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.
Benefits
Hybrid work options, paid time off, and holidays
Comprehensive medical, dental, and vision coverage
401(k) with employer match
Professional growth opportunities in a stable, team-oriented environment
Position: Service Delivery Manager
The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.
Key Responsibilities
Ensure quality, security, and compliance for all clients
Manage work distribution and ensure timely resolution to customer issues
Identify trends in reactive support and help drive automation and process efficiencies
Drive proactive client management and SLA adherence
Handle ticket escalation and critical issue resolution
Maintain documentation and compliance standards
Drive, manage and report on monthly and quarterly Service Desk KPIs
Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals
Support onboarding for new clients
Support team development and career growth
Participate in recruitment and selection of new team members
Review and approve time/expense entries
Qualifications
Bachelor’s degree required
5+ years of hands-on leadership experience
Strong proficiency in Microsoft Office Suite
Expertise in:
Windows OS, Windows Server
Microsoft administration tools (AD, DHCP, DNS, Group Policy)
Microsoft Exchange, Citrix technologies
Backup/DR strategies and system upgrades
Network infrastructure and protocols (TCP/IP, DNS, DHCP)
Enterprise hardware (Cisco, Dell, HP)
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It services
51 - 200 Employees
Houston, TX, US
2005
