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Service Delivery Manager Jobs (NOW HIRING)

HelioCampus

Service Delivery Manager

Bethesda, MD

As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a portfolio of key HelioCampus assessment clients. You bring deep experience in higher education, teaching and ...

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Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

ICT Service Delivery Manager Brunswick Group is seeking an experienced hands-on Service Delivery Manager to lead our helpdesk across our Americas offices, based in our New York office. The successful ...

Artech L.L.C.

Account Service Delivery Manager

Sonoma, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000-$140,000/yr plus 15% bonus Position Summary: The Service Delivery Manager (SDM) is the primary leader ...

Capgemini

Service Delivery Manager (SDM)

Chicago, IL · On-site +1

$103K - $242K/yr

About the job you\'re considering The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY

$150K - $180K/yr

Hybrid/Scarsdale, NY Pay Range: $150,000 - $180,000 Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization's business lines, as well ...

Thales

Senior Service Delivery Manager

Austin, TX · On-site

Position Summary Austin, Texas, USA (Hybrid) Thales is looking for a Senior Service Delivery Manager who will ensure the solution is delivered in compliance with customer requirements and Thales ...

Wipro Limited

SAP Service Delivery Manager

Northville, NY · On-site

$125K - $210K/yr

SAP Service Delivery Manager City: Northville State/Province: Michigan Posting Start Date: 6/18/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...

Wabtec

Hosted Service Delivery Manager

Pittsburgh, PA · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

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All JobsService Delivery Manager Jobs

Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do service delivery manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How much does a delivery manager get paid?

A Service Delivery Manager's average salary varies by experience and location but typically ranges from $70,000 to $130,000 annually. Factors such as industry, certifications, and company size can influence compensation, and many roles include management of client relationships and service quality standards.

What is the highest paying delivery service job?

For Service Delivery Managers, the highest paying roles are often in large corporations or specialized sectors such as IT service management or logistics, with salaries exceeding $100,000 annually. Senior or executive-level positions, such as Director of Service Delivery, can offer even higher compensation, especially with relevant certifications like ITIL or PMP and extensive experience in project management and client relations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between technical teams and clients, manage service level agreements (SLAs), and often utilize project management tools to meet organizational goals.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
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Service Delivery Manager jobs near you
GUS Service Delivery Manager

GUS Service Delivery Manager

Baker Hughes Company

Claremore, OK • On-site

Full-time

Medical, Retirement

Posted 9 days ago

Baker Hughes rating

7.3

Company rating: 7.3 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

251st of 419 rated machine equipment manufacturers

Job description

GUS Service Delivery Manager
Are you passionate about driving operational excellence and delivering high-quality service in a dynamic environment?
Do you enjoy collaborating with cross-functional teams and engaging with customers to support seamless execution and business performance?
Partnering with the Best
As a GUS Service Delivery Manager, you will ensure all activities are carried out in alignment with company non-negotiables and cultural pillars. You will collaborate with sales and commercial teams and engage directly with customers to understand operational forecasts, ensuring effective execution and service delivery.
Fueling Your Passion
As a GUS Service Delivery Manager, you will lead operational planning and service delivery by allocating resources effectively, maintaining quality standards, and ensuring alignment with processes and customer expectations. You will play a key role in managing performance and supporting team development while driving operational efficiency.
As a GUS Service Delivery Manager, you will be responsible for:
  • Leading end-to-end execution of field service operations, ensuring safe, efficient, and high-quality delivery of ALS services to customers.
  • Owning job execution, field performance, and operational P&L, while coordinating across sales, engineering, supply chain, and field teams.
  • Ensuring all activities are conducted in line with company non-negotiables and cultural pillars.
  • Collaborating with sales and commercial teams and interacting with customers to understand activity forecasts, volume, and complexity.
  • Ensuring flawless execution and on-time delivery by assigning appropriate resources aligned with operational requirements.
  • Developing and implementing quality plans in line with job cycle processes.
  • Ensuring teams understand contract and quotation requirements to support accurate execution and revenue realization.
  • Monitoring and managing budgets and Profit & Loss (P&L) for the assigned area.
  • Driving continuous improvement initiatives to enhance efficiency and performance.
  • Ensuring compliance with company policies, procedures, and standards.
  • Supporting the development of team members through training, competency programs, and career progression planning.

To be successful in this role you will:
  • Have a Bachelor's degree from an accredited university or college, or equivalent experience in operations, services, or related fields.
  • Demonstrate leadership and team management experience.
  • Have strong communication and stakeholder management skills.
  • Possess the ability to manage multiple priorities in a fast-paced environment.
  • Demonstrate problem-solving and decision-making capabilities.
  • Have a good understanding of service delivery, operations planning, and customer engagement.

Work in a Way That Works for You
This role operates within standard business hours, with flexibility based on operational and customer requirements.
Working with Us
Our people are at the heart of our success. We foster a collaborative and inclusive environment that values safety, development, and continuous improvement.
Working for You
We offer a competitive compensation and benefits package designed to support your professional growth and well-being, which may include:
  • Career development and training programs
  • Medical and wellness benefits
  • Financial and retirement programs
  • Additional voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Services Staff Director - Service Delivery Management

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