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Service Delivery Manager Jobs (NOW HIRING)

Artech L.L.C.

Account Service Delivery Manager

San Jose, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000-$140,000/yr plus 15% bonus Position Summary: The Service Delivery Manager (SDM) is the primary leader ...

Wipro Limited

SAP Service Delivery Manager

Northville, NY · On-site

$125K - $210K/yr

SAP Service Delivery Manager City: Northville State/Province: Michigan Posting Start Date: 6/18/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...

Wabtec

Hosted Service Delivery Manager

Omaha, NE · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Wayne, PA · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Wayne, PA

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Allied Universal

Manager, Service Delivery

Miami, FL · On-site

Manager, Service Delivery Job Locations US-FL-Jupiter | US-TN-Nashville | US-TX-Dallas | US-GA-Atlanta | US-FL-Miami | US-NC-Charlotte | US-FL-Tampa Requisition ID 2026-1599336 Category (Portal ...

Allied Universal

Manager, Service Delivery

Miami, FL · On-site

The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...

Allied Universal

Manager, Service Delivery

Jupiter, FL · On-site

The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...

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Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do service delivery manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, CFOs, and certain specialized consultants can earn $3,000 or more per day, especially in large organizations or consulting firms. Additionally, some highly experienced service delivery managers in industries like IT or management consulting may reach this level through bonuses, profit sharing, or contract work, but such earnings are typically associated with senior leadership or niche expertise. These roles often require extensive experience, advanced certifications, and a strong professional network.

What is the highest paid delivery job?

For a Service Delivery Manager, the highest paid roles typically include senior or executive-level positions such as Director of Service Delivery or Vice President of Service Delivery, which can offer six-figure salaries. These roles often require extensive experience, leadership skills, and certifications like ITIL or PMP, and they oversee large teams and complex service operations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do delivery managers get paid?

Delivery managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Agile methodologies, which can influence salary levels.

Is a service delivery manager a good job?

A service delivery manager oversees the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong communication, problem-solving skills, and knowledge of service management frameworks like ITIL; it can offer good career growth and compensation opportunities depending on the industry and organization.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring that contractual obligations are met and customer satisfaction is maintained. They coordinate between technical teams and clients, manage service performance, and implement process improvements, often using tools like ITIL frameworks. Strong communication, leadership, and problem-solving skills are essential for success in this role.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
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Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Account Service Delivery Manager

Account Service Delivery Manager

Artech L.L.C.

San Jose, CA • On-site

$100K - $140K/yr

Other

Posted 24 days ago

Job description

Since 1989, Scalence / Artech has been helping clients solve complex technology challenges by developing innovative environments, applications, and tools. We build and maintain essential systems through experienced teams who deliver excellence in implementation, enhancement, and ongoing operations.


If you’re ready to do something big and innovative, stretch your creative and strategic muscles, and work on impactful issues with a global high-tech customer—this is your opportunity.


Job Title: Service Delivery Manager

Location: West Coast / Bay area CA or Austin TX

Salary Range: $100,000-$140,000/yr plus 15% bonus


Position Summary:

The Service Delivery Manager (SDM) is the primary leader responsible for ensuring the success of a portfolio of assigned projects and programs. You’ll serve as the face of delivery for both Scalence and a leading global technology client—overseeing operational performance, service excellence, and customer satisfaction.

This role requires a balance of strategic leadership, operational rigor, and client partnership, with accountability for revenue, profitability, and people performance. The ideal candidate is an initiative-taker who thrives in a fast-paced, global, and evolving environment.


Key Responsibilities:

Delivery & Program Management

  • Serve as the primary point of contact and face of delivery for a high-end technology client.
  • Plan, execute, and monitor Statements of Work (SOW) to meet and exceed contractual commitments.
  • Proactively identify and manage delivery risks, driving timely resolution and client satisfaction.
  • Lead all aspects of program execution to ensure SLA compliance and operational excellence for metrics such as Utilization, CSAT, Turnaround Time, and First Meaningful Response Time.
  • Oversee new program launches and ensure stabilization within the first 90 days; define workflows, KPIs, and delivery models for steady-state services.
  • Project manage quarterly contract reviews, including budget evaluation, renewals, and operational improvements.
  • Aggregate, standardize, and streamline high-volume reporting, ensuring insights are actionable and aligned with client needs.
  • Present performance reviews and strategic updates to senior and C-level client stakeholders on a monthly and quarterly cadence.

Client Relationship Management & Growth

  • Build and sustain trusted advisor relationships with key client personnel, including business and vendor management teams (VMOs).
  • Conduct weekly, monthly, and quarterly business reviews, showcasing delivery outcomes, performance insights, and improvement strategies.
  • Identify and pursue opportunities for account growth, expansion, and operational synergies in collaboration with sales and executive leadership.
  • Protect existing business by proactively addressing competitive risks and ensuring client satisfaction.
  • Deliver differentiated value propositions through innovation, efficiency, and continuous improvement.

Team Leadership & Operations

  • Lead and influence global delivery teams of 30–70 personnel, fostering a culture of excellence, accountability, and collaboration.
  • Oversee people-related functions including hiring, onboarding, performance management, and learning & development.
  • Partner with regional recruiting teams to execute proactive, “white-glove” hiring processes for current and future demand.
  • Collaborate with the PMO and internal support functions to optimize delivery operations and streamline back-office processes.
  • Track and follow through on all tactical and strategic commitments to ensure flawless execution.

Required Skills & Experience

  • Minimum 10 years relevant exp
  • West coast - Required
  1. Nice to have: ideally located in Bay Area and able to be on-site a few days a week
  • Well rounded Delivery experience working with enterprise level clients supporting managed services
  • Program and Project Management experience
  • Technically strong - able to have technical conversations and understand and advise clients as well as coaching technical resources
  • Software Development, DevOps or Site Reliability background preferred
  • Strong soft skills and communication skills
  • Hands-on people management experience
  • Strong stakeholder mgmt experience
  • Budget/program financial experience
  • Previous Google or Apple exp a strong plus
  • Experience with globally disbursed teams a strong plus

Why Join Us

  • Opportunity to lead delivery for a globally recognized high-tech enterprise.
  • Innovative, collaborative culture where your ideas and leadership make a measurable impact.
  • Competitive compensation, bonus structure, and comprehensive benefits.
  • Flexibility to work remotely while shaping key strategic outcomes for enterprise clients.


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About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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