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Reservations Agent Jobs (NOW HIRING)

Boardwalk IG Management LLC

Reservations Agent

Yountville, CA · On-site

$18.25 - $22.75/hr

RESERVATIONS AGENT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

THE ESTATE YOUNTVILLE

Reservations Agent

Yountville, CA · On-site

$18.25 - $22.75/hr

RESERVATIONS AGENT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards ...

Auberge Resorts

Reservations Agent

Aspen, CO · On-site

$19.25 - $24.25/hr

Hotel Jerome Reservations Agent Embark on a journey of refined hospitality as a Reservations Agent at Hotel Jerome and Hotel Madeline, where every interaction becomes an artful orchestration of ...

HJB Travels

Travel Reservations Agent

$16.50 - $20.50/hr

Travel Reservations Agent Miami, Florida, United States About the Job Travel Reservations Agent We are seeking organized and customer-focused individuals to join our team as Travel Reservations ...

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room ...

HJB Travels

Travel Reservations Agent

$16.50 - $20.50/hr

Travel Reservations Agent Bend, Oregon, United States About the Job Travel Reservations Agent We are seeking organized and customer-focused individuals to join our team as Travel Reservations Agents.

Highgate Hotels

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue ...

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as a Reservations Agent to launch this world-class property. Our employees are Experience Curators who are professional memory-makers, creating personalized guest ...

Appellation Healdsburg

Reservations Agent

Healdsburg, CA · On-site

$21/hr

The Reservations Agent at Appellation Healdsburg serves as the voice of our property, creating the first impression for guests through telephone and digital interactions. This is an extraordinary ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

The Colonnade Hotel

Reservations Agent

Boston, MA

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

HJB Travels

Travel Reservations Agent

$16.50 - $20.50/hr

Travel Reservations Agent Kansas City, Missouri, United States About the Job Travel Reservations Agent We are seeking organized and customer-focused individuals to join our team as Travel ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

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Reservations Agent information

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$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

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Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

Carlsbad, CA • On-site

Davidson Hospitality Group
Hospitality Services • 5 - 10K employees

7.0

Company rating: 7.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

54th of 467 rated hospitality employers

People enjoy working here

Good employer

Respectful managers

Learn more about Davidson Hospitality Groupexternal

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Cape Rey Carlsbad Beach, A Hilton Resort & Spa

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, nestled along the stunning coastline of Carlsbad, California, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a luxurious beachfront resort that offers unparalleled hospitality experiences. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, modern amenities, and a serene atmosphere, creating a truly exceptional work environment. As a member of the Cape Rey Carlsbad Beach team, you'll have the chance to provide top-notch service to our discerning guests, work in a collaborative and inclusive team, and be a part of a world-class Hilton brand. Join us in creating memorable experiences and become a valued member of our team at Cape Rey Carlsbad Beach, A Hilton Resort & Spa!

Reservations Agent

We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!

Qualifications
  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Basic computer skills and experience with reservation software
  • Ability to work flexible hours, including weekends and holidays
  • Positive attitude and willingness to learn and grow in the role
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $22.00 - USD $22.00 /Hr.

Davidson Hospitality Group logo

About Davidson Hospitality Group

Sourced by ZipRecruiter

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1974

View All Davidson Hospitality Group Jobs

What Davidson Hospitality Group employees say

Pay

Benefits

Hours and flexibility

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