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Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Customer Service Representative information

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How much do customer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What cities are hiring for Customer Service Representative jobs? Cities with the most Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
Who are the top companies hiring for Customer Service Representative jobs? The top employers for Customer Service Representative jobs are:
What states have the most Customer Service Representative jobs? States with the most job openings for Customer Service Representative jobs include:
What job categories do people searching Customer Service Representative jobs look for? The top searched job categories for Customer Service Representative jobs are:
What are popular job titles related to Customer Service Representative jobs? For Customer Service Representative jobs, the most frequently searched job titles are:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 34% Full Time, 56% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Cypress Bank SSB

Pittsburg, TX • On-site

$13 - $17.75/hr

Full-time

Posted 4 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

Job Title: Customer Service Representative (CSR)

Branch/Dept.: Pittsburg

EEO Job Category: Administrative Support

Reports to: Harold Kennington

FLSA Status: Non-exempt

Last Update: May 4, 2026

Essential Functions

  • Meet and greet customers.
  • Open and process new accounts, including DDA, savings and certificates of deposit.
  • Follow procedures prescribed in the Bank's Customer Identification Program.
  • Assist customers with online banking needs, such as initial set-up and troubleshooting.
  • Cross-sell the Bank's services and products.
  • Research and answer customer inquiries; quote products and rates.
  • Process customer check orders.
  • Assist in answering the telephone and transferring calls to the appropriate personnel.
  • Research, verify account information, and resolve problems for customers as necessary.
  • Perform safe deposit box services.
  • Redeem U.S. savings bonds.
  • Process collection items.
  • Receive and enter customer wires.
  • Assist customers with debit cards: ordering, re-ordering, and reporting as lost/stolen.

Additional Responsibilities

  • Participate in initial and periodic training.
  • Perform other duties, as assigned.

Required Education, Experience, and Skills

  • High school diploma or equivalent preferred.
  • One year's banking experience, preferably as CSR.
  • Bilingual preferred.
  • Understanding responsibilities under the Bank Secrecy Act
  • Interpersonal skills to represent the Bank positively with customers and other employees.
  • Ability to maintain confidentiality of Bank records and customer transactions.
  • Working knowledge of Microsoft Word and Excel.
  • This position requires lifting up to 25 lbs.
  • Equipment Used
  • Computer
  • Document scanner
  • Ten-key calculator

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