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Collections Assistant Jobs (NOW HIRING)

Rent-A-Center

Collections Assistant Manager

Abilene, TX · On-site

$15/hr

We are Hiring Immediately! It's Your Career. Own it! At TLH Enterprises, Inc, DBA Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately * talented team ...

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How much do collections assistant jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for collections assistant in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is a collections assistant?

Collections Assistants are professionals who help manage, organize, and care for collections within museums, galleries, libraries, or archives. Their duties typically include cataloging new items, maintaining records, preparing objects for exhibition or storage, and assisting with inventory checks. They often work closely with curators and conservators to ensure the proper handling and preservation of valuable or historical items. This role may also involve helping with research requests and supporting public access to collections.

What are the key skills and qualifications needed to thrive as a collections assistant?

To thrive as a Collections Assistant, you need attention to detail, organizational skills, and a background in library science, museum studies, or a related field. Familiarity with collection management systems, cataloging software, and database tools is typically required. Strong communication, teamwork, and problem-solving abilities help you interact effectively with colleagues and handle delicate or valuable materials responsibly. These skills ensure accurate record-keeping, preservation of collections, and smooth daily operations in museums or libraries.

What are some common challenges faced by a collections assistant, and how can they be addressed?

Collections Assistants often encounter challenges such as managing a large volume of artifacts, maintaining accurate records, and ensuring proper handling procedures. Attention to detail is crucial, as even minor mistakes can lead to misplacement or damage of items. Collaborating closely with curators, conservators, and registrars helps ensure smooth operations. Staying organized and proactively communicating with team members are effective strategies to overcome these challenges.

What is the difference between Collections Assistant vs Accounts Receivable Clerk?

AspectCollections AssistantAccounts Receivable Clerk
Primary RoleFocuses on contacting clients to collect overdue paymentsManages invoicing, payment processing, and recording transactions
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software, attention to detail
Work EnvironmentOffice setting, often in finance or credit departmentsOffice environment, finance or accounting teams
Common Industry UsageFinance, credit control, collections departmentsAccounting, finance, billing departments

While both roles are involved in financial processes, a Collections Assistant primarily focuses on recovering overdue payments through client contact, whereas an Accounts Receivable Clerk handles invoicing, recording payments, and maintaining financial records. Understanding these differences helps in choosing the right career path or job search focus.

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Collections Assistant jobs near you
Infographic showing various Collections Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,672 per year, or $20 per hour.

Collections Assistant Manager

Santa Fe, NM • On-site

State Employees Credit Union

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Recommended by parents

Learn more about State Employees Credit Unionexternal

$56K - $70K/yr

Full-time

Re-posted 13 days ago

Job description

Position Title: Collections - Assistant Manager
REPORTS TO: Collections Manager
SUPERVISES: YES
JOB STATUS: Exempt
JOB GRADE 11: $56,222.40 - $70,262.40 Targeted Pay
*This positions works on-site. Remote work is not available at this time.
JOB SUMMARY:
This employee is responsible for overseeing and managing our collections team. Reporting directly to the AVP of Collections, the Collections Supervisor will lead a team of collections specialists, ensuring the efficient and effective collection of delinquent accounts. This role requires strong leadership, excellent communication skills, and a deep understanding of financial regulations to maintain the credit union's financial health while delivering exceptional service to our members. This position supports the AVP/Collections by supervising daily collection activities, managing delinquent accounts, and developing strategies to minimize future loan losses.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/Responsibilities:
  • Supervise, mentor, and develop a team of collections agents to ensure optimal performance and professional growth. Provide coaching, feedback, and training to improve individual and team productivity.
  • Collaborate with the AVP/Collections to develop and implement collections strategies aimed at reducing delinquency, improving recovery rates, and achieving overall department goals.
  • Monitor the aging report to identify delinquent accounts. Take appropriate action to resolve overdue balances, ensuring compliance with the credit union's policies, procedures, and regulatory requirements.
  • Assist members in resolving account issues while maintaining a fair and empathetic approach.
  • Ensure all communications with members are professional, respectful, and in compliance with all relevant regulations. Address member inquiries, disputes, and payment arrangements to maintain positive relationships and foster member loyalty.
  • Maintain a strong understanding of federal, state, and local regulations related to collections, including the Fair Debt Collection Practices Act (FDCPA) and other consumer protection laws. Ensure team adherence to all compliance requirements.
  • Resolve complex or escalated accounts, including high-risk or high-priority members, negotiating payment plans or settlements while maintaining a high level of service.
  • Prepare and submit regular reports to the AVP/Collections on key performance indicators (KPIs), collection progress, trends, and challenges. Provide data-driven recommendations to improve collections processes.
  • Work closely with other departments to ensure effective resolution of accounts and alignment on organizational goals.
  • Stay current with industry trends and regulatory changes, recommending improvements to the collections process and systems to enhance operational efficiency and service.
  • Perform other duties as assigned.

Required Skills/Abilities:
  • Advanced knowledge of lending products, services, and the collections process.
  • Knowledge state and federal regulations such as the FDCPA, HIPAA, and other consumer protection laws is required.
  • Strong leadership and team management abilities, with a proven track record of motivating and developing a team to achieve and exceed performance targets.
  • Excellent verbal and written communication skills, with the ability to resolve issues in a tactful and professional manner.
  • Ability to assess complex financial situations and provide strategic solutions to improve collections outcomes.
  • Experienced in handling legal collection matters, bankruptcies, and repossessions.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and collections systems.
  • Strong decision-making skills with the ability to handle challenging situations while maintaining a positive member experience.
  • Ability to multitask in a fast-paced environment while meeting deadlines.
  • Demonstrate patience, tact, enthusiasm and positive attitude toward all members and general public.
  • Those in a leadership role are expected to participate in company meetings, community events, and similar engagements as ambassadors to the organization and its mission. These include voluntary and involuntary events that although ordinarily will be during business hours, does include weekends and evenings as announced.
  • Job Related Travel - As required.

Education/Experience:
  • Education or experience equivalent to a Bachelor's degree in Business Administration, Finance, or related field, in addition to 5 plus years' of progressively responsible experience in collections, credit management, or related field.
  • Experienced in supervising staff and leading teams.
  • Experience in a credit union or financial institution is preferred but not required.

General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
  • Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift up to fifteen (15) pounds at times.
  • Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.

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