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Ticket Operations Assistant Jobs (NOW HIRING)

AEG

Manager, Ticket Operations

Pearl, MS · On-site

Keep the Details Clean: Assist with payment follow-up, ticket fulfillment, reconciliation, donation requests and other administrative responsibilities tied to the ticketing operation. What We Need ...

AEG

Ticket Operations- Internship

Irvine, CA · On-site

$16.25 - $21.25/hr

Works closely with Director of Ticket Operations & Data Analytics and the Assistant Director of Ticket Operations * Provide the highest level of service, ensuring all issues are resolved in an ...

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

Provide excellent customer service to all existing and potential clients * Assist with all aspects of Ticket Operations and serve as a key representative of the Ticket Operations Department across ...

AEG

Ticket Operations Manager

VA · On-site

We are seeking a detail-oriented, operations-focused professional to manage Ticket Operations for ... * Assist in managing data analysis associated with ticketing * Play a key role in ticket ...

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How much do ticket operations assistant jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ticket operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.
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Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Assistant Director of Ticket Operations

College Park, MD • On-site

Umd
See more jobs at Umdexternal

$51K - $60K/yr

Full-time

Posted 19 days ago

Job description

Job Description SummaryOrganization's Summary Statement: The Assistant Director of Ticket Operations leads ticket operations and game management for Women's Basketball, Men's Soccer, and Women's Soccer while providing secondary support for Men's Lacrosse. The position provides leadership for ticket sales operations, season ticket renewals, priority seating, student ticketing strategy, financial administration, customer service initiatives, and postseason event operations. Collaborates with Marketing, RevGen, and campus partners to maximize attendance, revenue, and the fan experience while supervising student leads and game-day staff. Performs other related duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of ticket operations, event management, and customer service best practices.
Ability to interpret University policies and manage multiple priorities.
Ability to collaborate across departments and supervise student employees.
Preferences: Knowledge and understanding of NCAA, Conference, University, and departmental policies and procedures. Strong organizational and analytical skills.
Physical Demands: The position requires prolonged sitting and computer use, as well as the ability to operate standard office equipment with manual dexterity. The role involves occasional standing or walking to attend meetings or conduct campus business and may require lifting light office materials (up to 20 pounds). Visual acuity and effective verbal and auditory communication are essential for interacting with customers in person, by phone, or virtually.
Licenses/ Certifications: NAMinimum Qualifications

Education: Bachelor's degree from an accredited college or university.

Experience: One (1) year of experience in a professional setting.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills and Abilities:

Knowledge of intercollegiate athletics administrative structure and responsibilities.

Knowledge of athletics policies and procedures and federal, state, and other applicable, related laws, rules, regulations, and ordinances.

Skill in oral and written communication.

Skill in the use of Microsoft Office and Google Suite products.

Ability to multitask and prioritize within unit and department environment as well manage large-scale athletics-related projects.

Additional Job Details

Preferences: Proven track record in fast-paced academic environments.

Required Application Materials: Resume, Cover Letter, and References (3)

Best Consideration Date: August 17, 2026

Posting Close Date: NA

Open Until Filled: Yes

Job RisksNot Applicable to This PositionFinancial Disclosure RequiredNo

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

DepartmentPRES-ICA-External RelationsWorker Sub-Type Staff RegularSalary Range$51,600 - $60,628.50
Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground checkinformation. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination NoticeResources

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